Content Filtering

Can I modify Cyber Safety profile filter settings?

Yes. You can modify almost all settings.

Can I suggest changes to Cyber Safety profile settings?

Yes, we encourage feedback. Click Help in the portal.

What can I do if the filters don't block what I want blocked?

We suggest you block the site through all child Cyber Safety Profiles in the portal. If you believe this issue may affect others we encourage you to submit this to us and your Cyber Parenting Partner through our Help option in the Portal.

What you can I do the filters block hings they need access to?

We suggest you permit the site through Internet Filters in the portal. You family may raise an Access Request through a Blocked Page or through the Fam Zone App to request access. If you believe this issue may affect others we encourage you to submit this to us and your Cyber Parenting Partner through the Help option in the Portal.

Content Filtering

How do I restrict device features?

Device features can be restricted for each cyber safety profile under the Cyber Safety > Device Features menu.

I restricted device features on my child's Android device but they can still open it, why hasn't it worked?

Android restrictions work differently to an Apple device. On Android, the feature may still open however an error message will pop up on the screen on it will not function correctly. For example, the Play Store will load and users can search for apps but it will not download any apps if app installs have been disabled.

My child wants to download an app but they can't, how can I let them do this?

If you have app installs restricted for your child's device, you can borrow the device to a parent which will remove the restrictions. Once the app has downloaded, end the borrow and hand the device back to your child.

I have previously restricted my child accessing the App Store on their Apple device, will Fam Zone override this setting?

No, Fam Zone cannot change the restrictions which have been set on the device previously. To remove this setting in the Apple device, open the Fam Zone App or home.tools and borrow the device to a parent then open settings and change the restrictions. End the borrow and hand the device back to your child.

If i disable camera access, will apps that require the camera still work?

No, if the camera access has been disable by Fam Zone, any apps that require camera access will also not be allowed camera access.

Cyber Safety Profiles

Can I modify Cyber Safety profiles?

Yes. You can modify almost all settings.

Why do parents have Profiles?

Because many parents want to manage their online access. Also our filtering technology does provide some detection and blocking of high risk websites (eg viruses).

Can I put my child on a profile that differs from their age?

Yes. But make sure you don't set our auto-profile-update feature to swap your family's Profiles automatically as they age.

Can I suggest changes to Cyber Safety profile settings?

Yes, we encourage feedback. Click Help in the portal.

Do I need to use a Cyber Expert?

No. There is a Do It Yourself option. This includes basic pre-set Profiles.

Safe Search and Google Restrictions

How do I disable Google restrictions on my Fam Zone Box?

Google restrictions can be disabled from Cyber Safety > WiFi and then disabling Google restrictions per for the Family WiFi network.

Can I disable Google restrictions through the Fam Zone App?

Currently, Google restrictions cannot be turned off on the Fam Zone App.

My kids are saying YouTube doesn't work for them at all, why is this?

Enforcing safe search removes access to YouTube videos that have not been tagged safe for safe search by the uploader rather than being unsafe.

Why is YouTube being restricted on an adult profile?

Google restrictions applies to the entire Family or Guest network, regardless of profile.

Alerts

What alerts will I get as a parent?

By default, parents will be notified when an app is installed and the device is violated. If the device is violated or the Fam Zone App is removed, users will be set to 'Sleep Time' which turns off all access to the internet for the remainder of the day.

How can I turn off alerts?

Alerts can be turned off for each cyber safety profile in Cyber Safety > Alerts.

I received a notification that my child has jail-broken their device, what do I do?

Fam Zone is unable to assist with fixing jail-broken devices. We recommend you take the device to a qualified device repair shop. Please be aware that jail-breaking can void warranty.

My kid's smart device has the alert 'Settings allow illegitimate apps', what do I do?

On the Android device go to Settings > Security > Unknown Sources and ensure this feature is disabled.

Research

How do I use the research function?

The research function works in real time to check if websites or mobile apps are allowed or blocked.

I searched a website that should be blocked and it says it's allowed, what do I do?

Parents can report the issue to support by filling out the 'Report a problem' button.

The Fam Zone Box

How do I install the Fam Zone Box to my network?

The Fam Zone Box connects to your existing modem and will broadcast its own Fam WiFi network.

Can I connect my desktop computer that doesn't have wifi?

Yes, the Fam Zone Box has four LAN ports, which connect to the Family Network. if you need more than four LAN port, connect your devices to a switch before connecting the switch to the Fam Zone Box.

Does it cover all devices in the house (gaming consoles, printers etc)?

Yes, the Fam Zone Box has 3 WiFi networks; Family, Guest and Unfiltered, as well as four LAN port, to cover your entire home network. Devices connected to the Family or Unfiltered network and can still interact with other device on the legacy network.

How does it control my kids internet?

The Fam Zone Box broadcasts a Family network which kids need to connect and register their devices on in order to be protected by Fam Zone. If your children are not connected and registered on the Family network, they may not be correctly protected by Fam Zone.

To protect your kid's devices when away from home, you can install the Fam Zone App on their device.

Will it slow down the internet?

No, the Fam Zone Box is a wireless router which should not slow down your internet speed.

What does it cost?

Your monthly cost will depend on your chosen Fam Zone plan.

Do I need a Fam Zone Box to have Fam Zone?

No, if we you only have an Android or iOS smart devices, we can install the Fam Zone App to keep your kids safe.

Can my children get around the Fam Zone Box?

Fam Zone blocks access to the modem log in page to stop children from access this. If parents wish to log into the modem, they will need to connect to the Unfiltered WiFi; the legacy modems WiFi network or connect a PC/Laptop to the modem via ethernet cable.

Fam Zone & Home Networking

What is a LAN and a LAN port?

A local area network (LAN) is a computer network that interconnects computers within a limited area such as a residence. A LAN port is a data point which connected the devices on the LAN.

What is a WAN and a WAN port?

In home networking, a WAN refers to the connection to the internet. WAN stands for wide area network. A LAN port is on a modem or modem/router and it is the data point which connects a LAN to the internet.

What is Ethernet?

Ethernet is networking technology used in most home and business networks (called ‘local area networks’ or ‘LANs’).

Can I connect my Box directly to the internet?

No. The Fam Zone Box is an Access Point. It is not a modem and therefore must be connected through a modem or modem/router.

Do I need to connect all of my devices to the Fam Zone?

No. You can but you don’t need to. You should connect all devices that your kids use and which you want to filter and ensure the time period 'Sleep Time' is active at night.

Can I share media and printers through the Fam Zone?

Yes. The Fam Zone networking operates in a “Bridge Mode” configuration which allows it to avoid conflicts and work seamlessly with most home networks.

Can I share media and printers between my existing network and my Fam Zone network?

Yes. The Fam Zone networking operates in a “Bridge Mode” configuration which allows it to avoid conflicts and work seamlessly with most home networks.

What is Ethernet?

Ethernet is networking technology used in most home and business networks (called ‘local area networks’ or ‘LANs’).

What is a LAN and a LAN port?

A local area network (LAN) is a computer network that interconnects computers within a limited area such as a residence. A LAN port is a data point which connected the devices on the LAN.

What is a WAN and a WAN port?

In home networking, a WAN refers to the connection to the internet. WAN stands for wide area network. A LAN port is on a modem or modem/router and it is the data point which connects a LAN to the internet.

What is a Switch or Hub?

A network switch (also called switching hub, bridging hub, officially MAC bridge) is a computer networking device that connects devices together on a computer network. Some large homes and many businesses employ switches when they need to connect many devices.

If you have a home with data ports installed, the most likely your home is set up for a network switch. If so and if you have a switch installed then setting up Fam Zone access points through your house is as simple as plugging Fam Zone Boxes (using the Boxes WAN port) into data ports around your home.

Can I extend my Fam Zone coverage with Powerline Networking?

Yes. If your data network does not cover all required parts of your home, you can use Powerline adapters to extend your network. Powerline networking turns your home’s electrical wiring into a data network cables, allowing them to carry data signals. Find out more below.

Can I extend my Fam Zone coverage with WiFi extenders?

No. The Fam Zone’s technology does not currently support WiFi extenders.

What is Powerline Networking?

In home networking, the fastest data speeds is typically via network cables. WiFi has become popular in part because many homes and business don't have cabling in all required areas.

However many premises have areas where WiFi signals can't reach. This is where powerline networking is a great solution.

Powerline networking (also known as Powerline) turns your home’s electrical wiring into data network cables, allowing them to carry data signals. It is a popular and easy way to extend your home network.

You still need a router and an internet connection. What Powerline allows you to do is use data ports on your router (or network switch/hub) to enable network access points in other rooms of your house, with the signal carried over electrical wiring.

How does Powerline Networking work?

You need at least two Powerline adapters for a Powerline Network. You connect one to your router via Ethernet (ie LAN port), and plug it into an AC wall socket.

You plug the other adapter into a wall socket in a room too far away for a good WiFi signal. This adapter will have an additional Ethernet (LAN) port available to connect networked devices or to plug in additional WiFi access points.

What is the difference between AV and AV2 Powerline?

These are different technology standards for Powerline networking. AV2 is the most recent and allows you to connect up to 16 devices to an existing network using your home's electrical wiring. This new standard can also offer speeds many times faster than a regular Ethernet (10/100) connection.

Most PV2 Powerline adapters are backward compatible however you should check this before you change out your adapters.

Should I extend the Fam Zone Network or my home network with powerline?

You should only extend your home network with Powerline. If you extend your Fam Zone network your internet traffic will be ‘double filtered’ which will slow down your internet experience. So connect Powerline adapters to your home router, extend your home network and then attach Fam Zone Boxes at each powerline data point.

What are some tips to be aware of?

  • You can NOT use extension cords with Powerline adapters.
  • Powerline adapters must be on the same electrical circuit.
  • Powerline adapters may not work in properties wired with 3-Phase power.
  • Powerline adapters may not work in properties with "old" electrical wiring.
  • Powerline adapters cannot be used with power-points/boards that have in-built surge protectors.
  • Powerline performance is mainly decided by the quality of power line environment.

Where can I buy Powerline adapters?

Most electrical and computing retail and online stores. We also from time to time will make them available in our online shop.

Can I extend my Fam Zone coverage with WiFi extenders?

No. The Fam Zone’s technology does not currently support WiFi extenders.

How am I billed if I have multiple locations?

The number of locations you have does not affect your charges. Only the number of controller services you have. So you can activate Fam Zone networks in many locations. The only billing implication is that all fees will be charged on the one account.

How do multiple locations affect my Family’s settings?

It doesn’t. Your “Zone” in the Fam Zone can be in any number of locations. Your chosen settings apply in Fam Zone access points which can be situated in any location.

Can I move my Fam Zone Box around?

Yes, you can move it around your home, move it to another home and you can even take it with you on family holidays. All that’s required is a reasonable broadband internet connection and power.

What if my child lives at two homes?

This scenario is catered for with our Shared Arrangements feature. If you choose to allow it, your family can be members of many families. Yours will be the Primary (Zone) and the others described as “Shared Zones”. Each Zone will have its own Fam Zone account, cyber safety and network settings.

Can I use my existing and Fam Zone WiFi networks?

Yes, although having both networks may cause bandwidth conflicts and may give your kids unsafe access to the internet. We recommend disabling WiFi on existing networks (or changing the WiFi password).

Can I connect my Box directly to the internet?

No. The Fam Zone Box is an Access Point. It is not a modem and therefore must be connected through a modem or modem/router.

Do I need to connect all of my devices to the Fam Zone?

No. You can but you don’t need to. You should connect all devices that your kids use and which you want to filter and switch off internet access at night time.

Can I share media and printers through the Fam Zone?

Yes. The Fam Zone networking operates in a “Bridge Mode” configuration which allows it to avoid conflicts and work seamlessly with most home networks.

Can I share media and printers between my existing network and my Fam Zone network?

Yes. The Fam Zone networking operates in a “Bridge Mode” configuration which allows it to avoid conflicts and work seamlessly with most home networks.

Fam Zone WiFi Networks

Do I need to have all three WiFi networks enabled?

No, the guest and unfiltered WiFi networks are optional and can easily be enabled/disabled at any time.

How do I enable or disable WiFi networks?

You can enable or disable WiFi networks through Portal via Home Network > WiFi.

What are the password requirements for the WiFi networks?

The password just needs to be 8 characters or longer. The Fam WiFi network should be something easy for the kids the remember, like 'cupcakes' or your home phone number.

Guests on your Network

How do guests connect to my Fam Zone?

Guests will still require you to provide the password for the Guest WiFi network.

How do I remove guests?

Guests can be removed from Portal under the Home Network menu.

I don't want guests to be filtered, what do I do?

You can provide your guests the WiFi password to your Unfiltered WiFi network or to your legacy modem to bypass Fam Zone filtering.

Can I configure a routine for guests?

Guests, by default, will not have the option for a routine. You can create a family member titled 'Guests' which can then have a custom routine configured.

Filters for Fam Zone users on your Network - the Safety Net!

Do I need to use the Safety Net?

No, the Safety Net is an option parents have to ensure visitors from another Fam Zone home follow your filtering.

What does the Safety Net do?

The Safety Net ensures that visitors from another Fam Zone home are filtered just like your family. This means that if they can access a category at home, but you have it blocked, they cannot access it.

How do I change the Safety Net profile?

The Safety Net profile can be changed from Portal > Cyber Safety > Filter: Categories > Safety Net.

How do I disable the Safety Net?

The Safety Net can be disabled or enabled through Portal > Home Network > Filter Settings.

Parent Accounts

Can another parent become the Zone Owner?

No, the Zone Owner cannot be modified once the account is created.

How many parents can an account have?

An account can have any number of family members with Parent access. We caution the use of this feature and suggest it be limited to one or two parents maximum.

What can I do with parent access?

Parent access allows users to receive usage notifications, access requests, customise routines, internet access, controlled social, device features.

Why can't I give my kids parent access?

If kids have Parent access, they can log into the Portal and change their internet access and routines.

Why can't I use the same email address for all parents?

We require a different email address for each Parent as we send account notifications, usage reports and more.

Can I have the same PIN for all parents?

You can but it's not recommended.

Does Fam Zone track usage for parents?

Parents and adults are not tracked by default however this setting can be changed.

Can you see my bank details?

No, we cannot see any secure information such as banking details, superannuation details, email contents etc.

Can I filter adults?

Yes, the Adult Profile can be modified to include blocking on certain categories at your discretion.

Calendars & Routines

How do I change the calendar and routine options for my kids?

Parents can change the routines and calendars by clicking on the tools icon through the Fam Zone Portal.

Can I change all routines and calendars at once?

No, each family member must be altered individually.

Can I add school holidays to my kid's calendars?

Yes, Parents have the option to update the calendar to a different day type over multiple days for school holidays or family vacations.

Can I change a routine day once I've set it?

Yes, routines can be changed at any time by logging into the Portal.

I've made too many changes on my kid's routine, how do I start over?

Routines can be updated by setting Sleep Time for the entire day, then afterwards adding the access periods such as School, Study and Play.

What is the difference between School and Study?

School and Study are generally the most restricted access periods for children however, Study can be altered to be less restrictive. For example, Parents may allow their children to access Facebook during Study but not in School Time.

Why is everything blocked in Sleep?

Sleep Time is the designated 'no internet' period where all access to the internet is blocked. Sleep Time is a great function for parents to perform a Quick Time Change to when children are misbehaving.

Devices in the Fam Zone

How do I register a device?

Connect the device to the Family WiFi network and then browse to home.tools or click on the 'To Do' that appears in Portal.

Can I remove a device from my Fam Zone?

Yes, you can remove a device from your Fam Zone network in the 'Devices' page under the Home Network menu.

I'm not sure if a device has been registered already, how can I check this?

You can check this by browsing to home.tools on the device. If the device is registered, it will show you the user it is assigned to.

I want to control my kid's smart devices and PCs separately, can I do this?

Yes, parents can easily control individual devices separately. A new family member will need to be created to do this. Once created, a routine and internet access for the device can be configured then assign the device to that family member.

What happens if I don't register a device?

The device will be assigned to the guest profile if it is not registered to a family member. This means it will not follow any family members routines and cannot be controlled via Quick Time Changes.

Access Requests

Will my child know why they're being blocked from a webpage?

Generally yes, and they will be re-directed to a Fam Zone Blocked Page. This page explains what webpage being accessed and why it was blocked. For SSL sites, Fam Zone cannot re-direct to the block page. If blocked these pages will time-out.

Do I have to action Access Requests?

No however, the 'To Do' for the Access Request will not remove itself. To remove the 'To Do', open the request and click the 'ignore & close' option.

Will I be notified when an Access Request is submitted?

Yes, Parents will receive an email. Text messages are NOT available at this time.

My child is doing homework and is being blocked, what can I do?

We recommending having the child send an access request from the blocked page. You can then change the specific site access. You may also choose to borrow the device (as yourself) from a block page. This will give the device your policy settings for an hour.

Can I stop my child from sending Access Requests?

No, the Access Request option is a function available on all Fam Zone block pages and our App.

How can I respond to an Access Request from my phone?

You will need to log into our Fam Zone Portal from your phone.

My kids are sending Access Requests but I'm not receiving any emails?

Please ensure that your email address is correct for your Fam Zone account and that the emails from Fam Zone are not in your junk folder.

Borrow Requests

How do I borrow?

Borrowing can be done on the Fam Zone App or through the Fam Zone's home.tools web page (if connected to a Fam Zone network).

Why would I need to borrow?

To swap between family members profiles on shared devices. It means the user is getting their personal cyber safety settings.

Can I save the borrow page as a bookmark

Yes, load the page home.tools on your browser and then save as a bookmark.

What can I do when my child is being blocked?

You can change their cyber safety profile settings at any time. For example you can block/allow sites. If it's just a temporary issue, you can borrow the device as yourself to remove (most) filter restrictions. We don't recommend this to be done frequently. If your kid's cyber safety profiles are not working for you, please contact our Support team (via Help in the Portal).

I didn't set a PIN, what now?

If no PIN has been set and you wish to create one, log into Portal, select the family member and click Account.

Sharing Family Devices

My family has no shared devices, do I need to set pins for my kids?

No, pins are optional for children. If they attempt to borrow device without a pin, you will be notified by email advising that a borrow request has been submitted.

My kids sometimes use my device, should I assign them as the owner?

Only if they have access to that device without parental supervision. When you go to use the device you can borrow to your parental profile.

My kids sometimes use my phone, should I assign them as the owner?

No, you can borrow to your child's profile before loaning the smart device to them.

Periodic Reports

How can I see what my kids are viewing online?

You can view the usage of each tracked family member in the Fam Zone Portal.

I accessed online banking on my child's device, did Fam Zone see this?

Fam Zone records the domain of each website, not a screen capture of what family members do within the websites.

Why am I receiving emails when apps are installed?

By default, parents will receive all notification emails, including when apps are installed. You can turn this off within Portal.

I don't want to see my kids usage reporting, how do I turn this off?

Usage reporting can be turned off for each child from the members settings in Portal.

Can I choose what notifications I receive?

Yes, all notifications are able to be turned off/on at parents discretion.

Shared Parenting

What is a shared arrangement?

It is an agreement between more than one parent to take responsibility for cyber safety polices for a child. Each parent can decide access policies in their respective home (through Fam Zone networking).

Why do I need a shared arrangement?

Because Fam Zone enforces access policies based on the user of a device. If a child is registered in only one family (ie the primary zone) then the policies set in the primary zone will apply anywhere that child connects to the internet. So, shared arrangements are designed to let parents/guardians take responsibility for access in their respective homes.

Who can request a shared arrangement?

Any Zone Owner in Fam Zone can. To do so, the relevant child needs to connect to your Home Network and appear as a Guest. You can then request a shared arrangement from the Guest functions of Fam Zone hoe networking.

Can shared arrangements be cancelled?

Yes by the Primary or Shared Parent at anytime.

Can the primary parenting role be transferred?

Yes. The primary parent can re-assign this role to any shared parent of the relevant child.

What happens if I have a dispute with my ex partner? Can Fam Zone help?

No. Fam Zone gives the Primary Parent sole discretion to accept or reject any request for sharing. They may also cancel a shared arrangement at any time. Should there be any disputes between parents will are not able to get involved. We will follow the requests of the Primary Parent only.

Fam Zone App

How do I install it?

Search Fam Zone in the App Store and Google Play.

Can I install it on PCs?

No, PCs and Macs are currently not configured for our Fam Zone App.

Do I need it on my phone?

No, the App is only for kid's smart devices like mobile phones and tablets that leave the house network.

How does it control my kids internet?

The Fam Zone App installs device management technology to manage access to device features. This technology is in regular contact with the Fam Zone servers to keep rules in-sync. Our App also installs VPN technology to route internet (data) traffic through the Fam Zone web-filters.

Will it slow down the internet?

In most circumstances Fam Zone's ‘fast filtering technology’ will be imperceptible. If you're using Fam Zone outside of our supported countries then you may notice some latency as traffic needs to be routed across the internet.

Will it work with my school filters?

Yes. Fam Zone’s filtering technology has been designed to "switch off" when the device connects to a school WiFi network. We call this "Safe WiFi" and for it to work the school's WiFi network needs to be registered in Fam Zone.

What does it cost?

Please call the PLDT sales line on 171 or visit the PLDT Home website for more information.

I have a Fam Zone Box, do I need the App?

The Fam Zone App has 3 roles:

  1. Filtering when devices leave the Fam Zone home network.
  2. Scanning Apps installed on the device.
  3. Controlling accessible device features. If you need any of these functions then we recommend installation of the App.

Do I need the Box to have the App?

No. We do however highly recommend the Fam Zone Box. It allows you to create a personal internet experience for all users in your home and most importantly it allows you to control internet access for all devices including PCs, smart TVs, gaming platforms and even guests in your home.

Can I uninstall the App?

Yes. The App can be deleted however that does NOT affect the parental control features. To remove all of the Fam Zone technology you need to either 1. Sign in to the Portal and cancel the service; or 2. Open the App, go to Settings (using your Parent PIN) and clicking Remove.

Can my kids delete the App?

Yes. The App can be deleted however that does NOT affect the parental control features. And in fact if they do it, Fam Zone will temporarily move them to "Sleep Time" and you’ll be quickly alerted. There are more sophisticated ways kids may try to hack or violate the App or the device’s operating system. Fam Zone can typically detect these and will notify you.

Will all apps on my child's device still work?

Most will. Apps blocked by Fam Zone obviously won't and some apps which block VPN technology may now operate properly.

My mobile phone carrier gives me unlimited Netflix, will this still be unlimited with the Fam Zone App?

As our App uses VPN technology, you may find that this is not compatible with the free Netflix offer. If you notice data being used when watching Netflix, you may need to uninstall the Fam Zone App.

Managing Social Networks

Do I need the Fam Zone App to control access to social networks?

No. However, if you're kids access the internet on networks other than a Fam Zone Box, then the Fam Zone App is required.

Can I ask for more social networks to be added?

Yes. Raise a ticket through our Help menu in the Fam Zone Portal.

Why can't I control YouTube access?

The Fam Zone allows you to enforce Google's explicit restrictions on search and YouTube. These restrictions are not perfect however they are strict. We cannot however isolate YouTube traffic from much other Google traffic. Accordingly YouTube is controlled through the Social filter category.

Can I provide unrestricted access to YouTube?

Yes, there are few ways to do this which are listed below:

  • Using Fam Zone's Unfiltered WiFi
  • Disabling Google Restrictions from the Family WiFi

If you are not comfortable doing the above, you can give a specific family member unrestricted YouTube access they will need to use a smart device and will need to use Google's official YouTube app. You will need to:

  • Setup Google (or YouTube) Accounts for them;
  • Unblock filter category Web Accounts; and
  • Have then sign-in to YouTube using the relevant App.

Can I block Skype?

Skype traffic is one of the most difficult to identify and block. We can only reliably block Skype by blocking all internet traffic for the user. Typically these settings will block Skype for a particular age Profile. Block these Filter Categories for the relevant time periods:

  • Social
  • Required Web
  • IP addresses
  • Web Accounts
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Fam Zone VPN

Do I need the Fam Zone App on my phone?

No, the App is only for kid's smart devices like mobile phones and tablets that leave the house network.

How does it control my kids internet?

The Fam Zone App installs device management technology to manage access to device features. This technology is in regular contact with the Fam Zone servers to keep rules in-synh. Our App also installs VPN technology to route internet (data) traffic through the Fam Zone web-filters.

Will it slow down the internet?

In most circumstances Fam Zone's ‘fast filtering technology’ will be imperceptible. If you're using Fam Zone outside of our supported countries then you may notice some latency as traffic needs to be routed across the internet.

Will it work with my school filters?

Yes. Fam Zone’s filtering technology has been designed to "switch off" when the device connects to a school WiFi network. We call this "Safe WiFi" and for it to work the school's WiFi network needs to be registered in Fam Zone.

I have a Fam Zone Box, do I need the App?

The Fam Zone App has 3 roles:

  1. Filtering when devices leave the Fam Zone home network.
  2. Scanning Apps installed on the device.
  3. Controlling accessible device features. If you need any of these functions then we recommend installation of the App.
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Do I need the Box to have the App?

No. We do ,however, highly recommend the Fam Zone Box. It allows you to create a personal internet experience for all users in your home and most importantly it allows you to control internet access for all devices including PCs, Smart TVs, gaming platforms and even guests in your home.

Can I uninstall the app?

Yes. The App can be deleted however that does NOT affect the parental control features. To remove all of the Fam Zone technology you need to either 1. Sign in to the Portal and cancel the service; or 2. Open the App, go to Settings (using your Parent PIN) and clicking Remove.

Can my kids delete the app?

Yes. The App can be deleted however that does NOT affect the parental control features. And in fact if they do it, Fam Zone will temporarily move them to "Sleep Time" and you’ll be quickly alerted. There are more sophisticated ways kids may try to hack or violate the App or the device’s operating system. Fam Zone can typically detect these and will notify you.

Will all apps on my child's device still work?

Most will. Apps blocked by Fam Zone obviously won't and some apps which block VPN technology may now not operate properly.

Fam Zone App Violations and Alerts

Do I need alerts active?

No, you can disable any or all alerts through the Fam Zone Web Portal.

What is violating the device?

Violating a device refers to removing the Fam Zone App, Jail-breaking (on iOS) or Root'ing (on Android) the operating system of the device. It also can mean modifying admin settings on Android devices. We work to detect violations because it typically means the device's user is trying to or can bypass your chosen cyber safety settings.

What is Jail-breaking?

Jail-breaking is the process of bypassing restrictions on iPhones and iPads to install other apps and tweaks not approved by Apple.

What is Root'ing?

Root'ing is a process similar to Jail Breaking for hacking Android devices, game consoles, and so on. "Root'ing" and "Jail-breaking" are often used interchangeably

How do I stop my kids violating their device?

Fam Zone does not have a way of stopping kids from violating devices however, we do have technology that identifies violations and reports these to parents while setting the child to 'sleep' which blocks internet access.

What happens if my kid violates a device that has the Fam Zone App installed?

If the action is detected, we will email you details and instructions to remedy the issue. In most circumstances the device's user will be moved to 'Sleep Time' to both reduce risks and give them a penalty.

Will my child be able to use another device once they are put into Sleep Time?

No, Sleep Time is enforced across all of their devices.

Can you detect violation of devices without the Fam Zone App installed?

No. Detection of device violations is only available where the Fam Zone App is installed and active.

Safe WiFi Networks

Do I need to add a Safe WiFi network?

A Safe WiFi network is recommended if your child visits another WiFi network that has its own filtering, such as schools. Once a WiFi network is registered as safe, the Fam Zone VPN technology will turn off to allow the Safe network to filter the device.

How do I add a Safe WiFi network?

A Safe WiFi network can be added for all family members through Portal > Cyber Safety > Settings > Add Manually. Please note that the Network SSID is case sensitive, if the name is not correct, it will not function correctly.

Can I remove a Safe WiFi network?

Yes, you can remove a Safe WiFi network through Portal > Cyber Safety > Settings then removing the network.