Landline FAQs

Learn more about PLDT Landline

What are the security features of my PLDT Landline?

Your phone is equipped with a security feature. The security code is your authorization for DDD calls. It works as a "personal lock".

PLDT NDD 1-STEP SECURITY CODE:

When calling a landline:

Area code Tel. No. # 4-digit PIN #

When calling a cellphone:

Cellphone no. # 4-digit PIN #

PLDT IDD 1-STEP SECURITY CODE:

Dial country code area code tel. no. # 4-digit PIN #

For telephones that are not yet equipped with the 1-step security code, the existing security code can be used instead.

To Unlock: # 54* _ _ _ _ #

To Lock: * 54 * _ _ _ _ #

To Change: *85* _ _ _ _ (present code) * _ _ _ _ (new code) #

IMPORTANT INFORMATION ABOUT YOUR PLDT LANDLINE

It is important that you memorize the Security Access Code so as not to allow other persons to use it. Calls with the Security Access Code are presumed to be regular and authorized and shall be charged accordingly. Please examine your bills carefully as within

What are the special features/service that I can enjoy?

Call Waiting Bundle
(Call Waiting, Call Forwarding, Speed Calling)
Caller ID Bundle
(Caller ID, Call Forwarding, Speed Calling)
Mega Bundle
(Call Waiting, Caller ID, Call Forwarding, Speed Calling)

How does it work?

CALLER ID:

Never be bothered by unwanted calls again and enjoy extra phone security with PLDT's Caller ID. Screen, trace and store every phone call you receive, for you to call back at your convenience.

CALL WAITING:

With the call waiting feature of PLDT, you can receive another incoming call even while you are engaged on the line. While engaged on the line, you will be alerted to an incoming call by a series of "beep" tones.

CALL FORWARDING:

With the call forwarding feature of PLDT, you don’t have to be near your phone to get your calls. Your calls can follow you to wherever you can be reached – be it at another landline, cellphone or even your pager. As you program your call forwarding option, a voice recording or special tone will confirm successful activation / de-activation.

PARTY CONFERENCING:

Now you can talk to two people at the same time on the same line. The 3-Party Conference feature of PLDT eliminates the need for separate calls. You can conduct a meeting simply by adding a third party to an ongoing phone conversation.

SPEED CALLING:

Save time and avoid the inconvenience of dialing wrong numbers. Store up to a hundred numbers in your phone’s memory and get connected to these numbers simply by dialing a two-digit code. Highly recommended for frequently-called long distance direct dial numbers.

For activation, please call our customer service at 171.

What does my phone bill says?

It is suggested to have a bill image that will show the following ‘must know’ portions of the statement of account to better guide the customer

Account Number, Invoice Number, Amount Due, and Due Date

ACCOUNT NUMBER

A fixed number assigned to you as customer of the listed telephone number/s. Always quote this number when inquiring or when making a payment.

INVOICE NUMBER

a distinct reference number for a particular bill for a billing period. Use for BIR purposes.

AMOUNT DUE

The total unpaid charges for the previous and current month bill.

DUE DATE

The last date of payment for the total amount due. We encourage you to pay earlier than the due date to ensure payments will be credited to the current billing period. Payments after the due date are considered late payment and may cause the service restrictions or disconnections of your telephone.

Credits from Previous Charges, Total Call Charges, Service and other Charges

CREDITS FROM PREVIOUS CHARGES

The details of transactions such as payments and downward Foreign Currency Adjustments (FCA), which reduce the customer’s previous charges.

TOTAL CALL CHARGES

The summary of all your voice calls and data charges, which can include but not limited to NDD, IDD, Cellular, Operator assisted calls and Premium numbers 1-908.

SERVICE AND OTHER CHARGES

The details of recurring monthly charges and one time fee (if applicable) for subscribed products and services. However, on your initial bill, you may receive a pro-rated service rental charge as computation will be based from the date your telephone service was installed.


Sample Computation - Daily

(*P700 / 30 days in a month) 

 P 23.00 

 No. of Days Used

 51

 Total bill (pro-rated)

P1,189.83

Credit/Debit Adjustments

Shows the adjustments effected to your account that may be due to the following reasons:

  • Rebates from non-service
  • Over / Under billed local service
  • Toll dispute

Where do I pay my PLDT Landline Bills?

Pay conveniently through our payment partners
  • Bank of the Philippine Islands
  • BANCNET
  • Banco de Oro
  • China Bank
  • HSBC
  • Metrobank
  • PLDT Online
  • Union Bank
Other Payment Facilities
  • Over-the-counter
  • ATM
  • Bayad Centers
  • Quick Pay
  • Phone Banking
    • Bank of the Philippine Islands : 89-100
    • Chinabank : 885-5888
    • HSBC : 85-800
    • Metrobank : 5-8000
    • PNB : 573-8888
    • UCPB : 811-9999