FAQ

PLDT Home Wifi Zone Connection Service

Learn more about WiFi Zone

How do I get WIFI ID?

It’s so easy to get a WiFi ID! Just visit our webpage at www.pldthome.com/wifizone to register. Fill up the necessary fields and wait for an email confirmation with your username and password. This will be the same WiFi ID and password that you will use in all WiFi zones.

PLDT subscribers can also visit any PLDT Business office or call 171. MyBro subscribers can call *1888.

How much do I pay to access unlimited WiFi?

PLDT myDSL subscribers will pay only a minimal fee on top of your current monthly service fee-- P300 for landline subscribers & P150 for myDSL subscribers. A 1-time fee of P50 will be charged to activate your WIFI zone account.

MyBro subscribers will pay only a minimal fee of P150 on top of the current monthly service.

Please note that billing will start on your next bill cut-off.

This fee will be charged to your bill monthly unless terminated.

I am a non-PLDT or a non-myBro subscriber, how do I access WiFi in these zones?

Non-subscribers of PLDT or myBro, and subscribers of Home Bundle 1299 may purchase pre-paid PINs available in selected partner wifi zones and PLDT business zones starting May 2012. Pre-paid cards come in P30 for 30 minutes and P50 for 1 hour denominations

What establishments are PLDT zones?

You can enjoy unlimited WiFi access in the top restaurants, coffee shops and more! For the complete list, click on: www.pldthome.com/wifizones and click on Check Availability button.

I tried to login but I get this message: "Thank you for your interest in subscribing to WIFI Zone powered by PLDT& SMART! However, our records show that your account has an unsettled balance. Kindly contact our customer service hotline 171 for PLDT and *1888 for myBro for further information"

Our system recognizes accounts that have unpaid charges.

For PLDT subscribers:

Kindly proceed to the nearest PLDT Business Office to settle your bill. Once cleared, you may register to the PLDT wifi zone.

If you have already settled your account but still receive this message, kindly contact our customer service hotline at 171.

For myBro subscribers:

To check your balance, you may: refer to your billing statement, log on to my.smart.com.ph, or call the SMART Bro Hotline at *1888 using a SMART cellphone, 6727277 via any landline, or 1-800-10-6727277 toll free using a PLDT landline. Visit the nearest authorized Smart

Payment Centers to settle your account.

Is there a lock in period?

The WIFI Zone service does not have a lock-in period as it is a Value added service to your current subscription.

I cannot connect to the internet. I get this message: "Service temporarily unavailable. Kindly try logging in after a few minutes"

The server may be encountering some technical problems. If message is recurring, you may contact our customer service hotline at 171.

I tried logging in but I get this message: Only one session is allowed per WIFI ID.

Your WiFi ID is valid per 1 log-in session only. If you would like other family members to enjoy this service, simply register for another WiFi ID. You can subscribe to up to a maximum of two (2) accounts, subject to PLDT and SMART’s standard credit policies.

Your WiFi ID is valid per 1 log-in session only. If you would like other family members to enjoy this service, simply register for another WiFi ID. You can subscribe to up to a maximum of two (2) accounts, subject to PLDT and SMART’s standard credit policies.

I lost my PIN/ forgot my password, how do I recover it?

To change your password, please click on the Change password link on the WIFI zone log-in portal. You may also call the hotline (171 for PLDT subscribers; For myBro: *1888 using a SMART cellphone, 6727277 via any landline, or 1-800-10-6727277 toll free using a PLDT landline to request to reset or resend your password.

To change your password, please click on the Change password link on the WIFI zone log-in portal. You may also call the hotline (171 for PLDT subscribers; For myBro: *1888 using a SMART cellphone, 6727277 via any landline, or 1-800-10-6727277 toll free using a PLDT landline to request to reset or resend your password.