I am an existing Canopy and Wimax subscriber. What is the Ultera plan to which I can upgrade to?
Since we are upgrading your HOME Bro subscription to the new HOME Ultera, you will upgrade to a plan exclusively for existing subscribers --- Plan 999 with speeds of up to 2Mbps and unlimited volume!
Why am I being offered an upgrade to HOME Ultera?
As an existing subscriber, you are being offered an upgrade because we have upgraded our services to LTE and it is now available in your area. We want to provide you the fastest wireless internet service we can provide. As a valued subscriber, we are offering you an exclusive plan available only to our subscribers upgrading from Canopy/WiMax technologies.
Will I retain the same account details?
Your account number will not change. You may continue using your current account number to make your monthly payments to your subscription.
Because your LTE is a new service, you will be given a new Service Reference Number (SRN) upon activation of your new service. Your Canopy/WiMax SRN will no longer be available for aftersales transactions. Should you have any concerns regarding your new LTE service, please use your new SRN.
If I have made advanced payments on my Canopy/WiMax service, will this be carried over to my Ultera service?
Yes, all advance payments made will be carried over to your Ultera service.
Will I have the choice to go back to my old Canopy/WiMax plan in the future?
Once your Canopy antenna/WiMax modem is pulled out and be replaced with an Ultera wi-fi modem, you will not be able to go back to your old service. Given the roll-out of LTE, our Canopy/WiMax facilities in your area will eventually be phased out and they will no longer be available.
Will my contract be renewed if I choose to upgrade to ULTERA?
Yes, your contract will be renewed for another 36 months if you upgrade to ULTERA.
Will I have to settle my outstanding balances due to my Canopy/WiMax Service?
Yes, you will have to settle your outstanding balances. For your convenience however, these will automatically be carried over to your new LTE service and billed in installment basis over the next three (3) months.
What do you mean installment basis?
Any outstanding balances incurred to your Canopy/WiMax service will be divided by three (3) and added to your bill every month for three months. So if your outstanding balance is P1,200, P400 will be added to your bill every month. A sample computation is provided below:
|Outstanding Balance ||1,200 |
|Availed Ultera Plan ||999 |
|3-mo OB payment ||400 |
|MSF ||999 |
|TOTAL ||1,399 |
What will happen to the device amortization for my gadget
(laptop, printer, tablet, etc.)?
Your device amortization will continue in the same scheme
and will resume once your Ultera service has been activated.
If I cannot decide on the upgrade now, where may I apply for an upgrade?
Just dial *1888 on your Smart/ Talk N Text mobile phone or call 672-7277 or toll free 1-800-10-6727277 using your landlines. You may also visit your nearest PLDT Sales and Service Centers (SSCs) and our customer service assistants will be glad to assist you.