Why am I being offered an upgrade to HOME Ultera?
As an existing subscriber, you are being offered an upgrade because we are upgrading our services to LTE to give you better service. We want to provide you our newest and fastest wireless LTE internet for the home. As a valued subscriber, you can upgrade your Canopy and WiMax plan to HOME Ultera for FREE!
Will I retain the same account details?
Your account number will not change. You may continue
using your current account number to make your monthly payments
to your subscription.
Because your LTE is a new service, you will be given
a new Service Reference Number (SRN) upon activation of
your new service. Your Canopy/WiMax SRN will no longer be
available for aftersales transactions. Should you have any
concerns regarding your new LTE service, please use your
If I have made advanced payments on my Canopy/WiMax service,
will this be carried over to my Ultera service?
Yes, all advance payments made will be carried over to
your Ultera service.
Will I have the choice to go back to my old Canopy/WiMax
plan in the future?
Once your Canopy antenna/WiMax modem is pulled out and
be replaced with an Ultera wi-fi modem, you will not be
able to go back to your old service. Given the roll-out
of LTE, our Canopy/WiMax facilities in your area will eventually
be phased out and they will no longer be available.
Will my contract be renewed if I choose to upgrade to Ultera?
Your current contract will just continue if you upgrade to HOME Ultera.
I availed of plan rebate when I renewed my contract and
my monthly service fee is now discounted. Will I be able to
get the same discount?
Given the upgrade to the new service is a new contract, your rebates will no longer apply. However, you will be given a new WiFi modem and a WiFi receiver for FREE! Plus, you will experience the ultra-fast LTE speeds of HOME Ultera.
Will I have to settle my outstanding balances due to my
Yes, you will have to settle your outstanding balances. For your convenience however, these will automatically be carried over to your new LTE service and billed in installment basis over the next three (3) months.
What do you mean installment basis?
Any outstanding balances incurred to your Canopy/WiMax
service will be divided by three (3) and added to your bill
every month for three months. So if your outstanding balance
is P1,200, P400 will be added to your bill every month.
A sample computation is provided below:
|Outstanding Balance ||1,200 |
|Availed Ultera Plan ||999 |
|3-mo OB payment ||400 |
|MSF ||999 |
|TOTAL ||1,399 |
What will happen to the device amortization for my gadget
(laptop, printer, tablet, etc.)?
Your device amortization will continue in the same scheme
and will resume once your Ultera service has been activated.
Why should I upgrade to Ultera instead of disconnecting
my current Home Bro subscription and subscribing to a new Ultera
As an existing subscriber, device fee of P300 per month
for the LTE WiFi Modem and the LTE WiFi Receiver will be
waived if you choose to upgrade to Ultera.
If I cannot decide on the upgrade now, where may I apply
for an upgrade?
Just dial *1888 on your Smart/ Talk N Text mobile phone
or call 672-7277 or toll free 1-800-10-6727277 using your
landlines. You may also visit your nearest PLDT Sales and
Service Centers (SSCs) and our customer service assistants
will be glad to assist you.