TROUBLESHOOTING

Defragmentation

The process of defragmentation places all parts of a file together in the same place on the drive. It organizes all directories and files according to how you use your computer. After this process is complete, your computer will most likely run faster.

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Disk Clean Up

Free up spaces in your hard drive by removing files that are no longer in use. Disk clean up is a computer maintenance utility designed to free up space on a computer’s hard drive.

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Power Cycle

To ensure that you have a good connection before surfing the web, you may try doing the POWER CYCLE to refresh your connection to the Smart network.

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Diagnosing Connection Problems

“Network Cable Unplugged”, “ XXX.DLL error” or “No Connection” - have you encountered these messages? This guide will show you on how to diagnose your connection errors.

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HOTLINE

Technical upgrade or other related activities may sometimes cause poor signal transmission to your Smart Bro antenna. If you are experiencing poor signal reception while using your Internet, you may use the IVRS to know any on going technical activity within your area.

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