Bills and Payment

Can I change the email address where I want to receive the monthly emails?

Yes. It is important that you keep your contact information with us updated so you won't miss your bill notifications and other important advisories. You may have these updated through any of the following:

Email us at
Create or log in to
Call our Customer Care Hotline 171
or book a virtual appointment with one of our Sales Agents

For more detailed step-by-step
troubleshooting tips

What PLDT Home plan should you get

How to fix slow websites and apps

How to troubleshoot your internet

What is Whole Home Wifi System

How to fix your dial tone

How to troubleshoot your PLDT Home Modem

Download the myPLDT Smart app!

Your PLDT Home Account is now at your fingertips.