Fiber Troubleshooting

I cannot connect to my Wi-Fi modem.

Follow these steps if you are unable to connect to your Wi-Fi modem:

  1. Please make sure that you are connected to the right Wi-Fi name and have entered the correct password.
  2. If you encounter "Authentication Error," please click on forget button then select the Wi-Fi name and type the correct password.
  3. Perform a power cycle by turning your modem off and then on after 5 minutes and try again after the modem fully initializes.

If this does not resolve your concern, send us a message on PLDT Home FB Messenger or on Twitter @PLDT_Cares. Restoration of service may take 36 hours.

For more detailed step-by-step
troubleshooting tips

What PLDT Home plan should you get

How to fix slow websites and apps

How to troubleshoot your internet

What is Whole Home Wifi System

How to fix your dial tone

How to troubleshoot your PLDT Home Modem

Download the myPLDT Smart app!

Your PLDT Home Account is now at your fingertips.