Home Prepaid WiFi
Customer Terms

By using the PLDT Home Prepaid WiFi Service (the “Service”) of PLDT Inc. (“PLDT” or “we”), you, as the “Customer” hereby agree to the following:

  1. The Service
    1.  The Service is a fixed wireless broadband service and is intended only for PLDT’s services and you cannot use it for or with the services of other service providers. It is designed to function properly if you have the following:
      1.  Home WiFi Prepaid modem (“Modem”);
      2.  Home WiFi Prepaid SIM powered by Smart Bro (“SIM”), which will have a corresponding Home WiFi Number (“Number”); and
      3.  FamLoad value loaded into the customer’s Home Prepaid WiFi account.

        For the Greenpacket DH725 modem (“Greenpacket Modem”), the use of the Service shall be limited to Metro Manila only. It may not function properly outside of Metro Manila. To be clear, the definition of Modem shall cover the Greenpacket Modem and terms and conditions as specified in this Customer Terms not otherwise inconsistent or in conflict with this paragraph (or other paragraphs specifically pertaining to Greenpacket Modem) shall also apply to Greenpacket Modem.

    2.  You may avail the Service for a one-time fee with FREE 10GB of internet, which is valid for seven (7) days.
    3.  The Modem, SIM, and FamLoads are neither refundable in nor redeemable for cash, whether in part or in full.
    4.  The SIM can only be used for the Modem it is bundled with. Please do not remove the SIM to avoid issues with your Modem and sim warranty, connection, and/or promo subscriptions.
    5.  PLDT may also lock the Modem for use only with the bundled SIM. The Modem may not be used if a different SIM is inserted.
    6.  We enabled the SIM to provide data service only. Thus, making or receiving calls and sending of text messages are disabled.
    7.  You shall receive service notifications from us (e.g., usage, loading, etc.) through incoming Short Message Service (“SMS”), which can be accessed through the Modem’s dashboard.
  2. Loading
    1.  You can purchase FamLoad value to continue using the Service through any of the following:
      1.  Direct loading via any PLDT and Smart loading station; or
      2.  Conversion of regular load to a FamLoad.
    2.  After loading the value into the SIM, it shall be valid for the specific period of time as may be determined by PLDT.
    3.  You can only use the Service using FamLoad. Regular load should be converted to FamLoad or valid promo loads to access the Internet.
    4.  For the latest FamLoad offers, please visit www.pldthome.com/homewifi for more details.
  3. Usage Monitoring
    1.  You can monitor your internet usage through the Home Prepaid WiFi dashboard. You can access the dashboard by visiting www.pldthome.com/homewifiload while connected to your Home Wifi network.
    2.  Another way to monitor your usage is through the myPLDT Smart App, which can be downloaded via the Google Play Store and Apple App Store.
  4. Disconnection
    1.  The Service shall be permanently disconnected if you are unable to reload value into your account one hundred eighty (180) days after fully consuming your prepaid balance.
    2.  PLDT does not allow reconnection if your Service was permanently disconnected. Please make sure to have enough regular load or FamLoad to prevent damages or losses arising from permanent disconnection of the Service.
    3.  Your Number associated with the disconnected Service cannot be reacquired. You need to avail of a new SIM bundled with the Modem to use the Service again.
    4.  Your assigned Number will be useable for as long as your Service is active and cannot be changed at any time.
  5. After-Sales
    1.  The Modem, SIM, and initial load are non-refundable and non-replaceable in case of loss, theft, or damage due to misuse, mishandling, negligence, or willful misconduct on your part.
    2.  However, if the Modem and/or SIM are found to have inherent defects, you may request for replacement at any PLDT Sales and Service Center (“SSC”). A different number may be provided as replacement SIM if determined to be replaceable.
    3.  The following shall apply to Modem parts found with inherent defects:
      1.  You may request for replacement within the seven (7) day replacement warranty period at any SSC.
      2.  If your Modem is found to be defective after the seven (7) day replacement warranty period, please go to any of the following for device repair:
        • The nearest MemoXpress for Evoluzn FX-ID3 and FX-ID5
        • The nearest CityLight for Green Packet DH-725 and D2K-FT10
        • The nearest IntoGadgets Service Center Boosteven R051 or R281 units

        Click link for Service Center locations.

      The one (1) year service warranty and warranty terms shall be applied.

      Please present any proof of sale to claim repair/service warranty, which includes but is not limited to: Official Receipt, Acknowledgment Receipt, Warranty Card, or Airway Bill from PLDT or any of our authorized dealers.

      Our representatives will thoroughly investigate and validate your request for replacement upon presentation of proof of sale.

      If during the time of repair and your SIM has remaining FamLoad balance, you may request to credit back the expired FamLoad balance to your account once the repaired unit becomes available. Load/package disputes may be coursed through PLDT hotline 171 or any PLDT SSC nationwide.

      For the Greenpacket Modem, requests for replacement and repair under Section 5(c) of these Customer Terms shall be limited to areas within Metro Manila only.

  6. Use of the Service

    We require that you comply with the current bandwidth, data storage, and other limitations of the Service by ensuring that your activities do not improperly restrict, inhibit, or degrade our services nor represent an unusually large burden on the PLDT network.

    The Service we have provided you is designed for your exclusive and personal use only. We require that you do not run a server on your home network, connect more than the agreed number of terminals, or provide network services to others via this Service.

    We support and promote good citizenship within the internet community and will respond appropriately in the event that we become aware of any inappropriate use of our Service. We have the right to monitor bandwidth, and usage, and from time to time to operate the Service to identify violations of the Acceptable Use Policy or any inappropriate use of our Service and/or to protect the PLDT network and other customers in our network.

    If our Services are used in a way which would be considered inappropriate, we will take action as we deem necessary, including but not limited to the temporary or permanent removal of content, cancellation of newsgroup posts, filtering of internet transactions, and the immediate suspension or termination of all or any of the PLDT data services, without incurring any liability or damages, subject to all applicable laws and/or pursuant to or consistent with orders, regulations or issuances by a competent authority.

    You also agree not to resell or to make any commercial use of the Service, without the prior written consent of PLDT. Our Services must not be utilized in bypassing or in activity/ies that tend to bypass the Public Subscriber Telephone Network (“PSTN”) of PLDT or be used in prohibited service like callback, dial back, unauthorized audio text, International and National Simple Resale (“ISR/NSR”) and other similar services (the “Unauthorized Activities”). You also agree not to use our Services for any activity that is contrary to morals and public policy or which violates any ordinance, law, decree, order, regulation, or treaty.

    Likewise, you may not use the Service other than for residential and household purposes. PLDT will not be responsible for any loss of revenues or financial profit arising from your commercial use of the Service.

  7. Data Privacy

    We collect, use, and disclose personal information as set in our Privacy Policy at www.pldthome.com/privacypolicy

  8. Other Matters

    These Customer Terms shall be in effect from the date of your availment of the PLDT Home Prepaid WiFi Service.

    We will update our Customer Terms as needed and commit to give you fifteen (15) days prior notice, through whatever means, or by posting our updated Customer Terms on our website.

    Your continued use and enjoyment of our Services shall mean that you have expressly agreed to strictly comply with these Customer Terms and any amendments thereof.

    In the event that a court of competent jurisdiction declares any portion of the Customer Terms to be invalid or unenforceable, the remaining portions will be in full force and effect.