By using the PLDT Home Prepaid WiFi Service (the “Service”) of PLDT Inc. (“PLDT” or “we”), you, as the “Customer” hereby agree to the following:
For the Greenpacket DH725 modem (“Greenpacket Modem”), the use of the Service shall be limited to Metro Manila only. It may not function properly outside of Metro Manila. To be clear, the definition of Modem shall cover the Greenpacket Modem and terms and conditions as specified in this Customer Terms not otherwise inconsistent or in conflict with this paragraph (or other paragraphs specifically pertaining to Greenpacket Modem) shall also apply to Greenpacket Modem.
The one (1) year service warranty and warranty terms shall be applied.
Please present any proof of sale to claim repair/service warranty, which includes but is not limited to: Official Receipt, Acknowledgment Receipt, Warranty Card, or Airway Bill from PLDT or any of our authorized dealers.
Our representatives will thoroughly investigate and validate your request for replacement upon presentation of proof of sale.
If during the time of repair and your SIM has remaining FamLoad balance, you may request to credit back the expired FamLoad balance to your account once the repaired unit becomes available. Load/package disputes may be coursed through PLDT hotline 171 or any PLDT SSC nationwide.
For the Greenpacket Modem, requests for replacement and repair under Section 5(c) of these Customer Terms shall be limited to areas within Metro Manila only.
We require that you comply with the current bandwidth, data storage, and other limitations of the Service by ensuring that your activities do not improperly restrict, inhibit, or degrade our services nor represent an unusually large burden on the PLDT network.
The Service we have provided you is designed for your exclusive and personal use only. We require that you do not run a server on your home network, connect more than the agreed number of terminals, or provide network services to others via this Service.
We support and promote good citizenship within the internet community and will respond appropriately in the event that we become aware of any inappropriate use of our Service. We have the right to monitor bandwidth, and usage, and from time to time to operate the Service to identify violations of the Acceptable Use Policy or any inappropriate use of our Service and/or to protect the PLDT network and other customers in our network.
If our Services are used in a way which would be considered inappropriate, we will take action as we deem necessary, including but not limited to the temporary or permanent removal of content, cancellation of newsgroup posts, filtering of internet transactions, and the immediate suspension or termination of all or any of the PLDT data services, without incurring any liability or damages, subject to all applicable laws and/or pursuant to or consistent with orders, regulations or issuances by a competent authority.
You also agree not to resell or to make any commercial use of the Service, without the prior written consent of PLDT. Our Services must not be utilized in bypassing or in activity/ies that tend to bypass the Public Subscriber Telephone Network (“PSTN”) of PLDT or be used in prohibited service like callback, dial back, unauthorized audio text, International and National Simple Resale (“ISR/NSR”) and other similar services (the “Unauthorized Activities”). You also agree not to use our Services for any activity that is contrary to morals and public policy or which violates any ordinance, law, decree, order, regulation, or treaty.
Likewise, you may not use the Service other than for residential and household purposes. PLDT will not be responsible for any loss of revenues or financial profit arising from your commercial use of the Service.
These Customer Terms shall be in effect from the date of your availment of the PLDT Home Prepaid WiFi Service.
We will update our Customer Terms as needed and commit to give you fifteen (15) days prior notice, through whatever means, or by posting our updated Customer Terms on our website.
Your continued use and enjoyment of our Services shall mean that you have expressly agreed to strictly comply with these Customer Terms and any amendments thereof.
In the event that a court of competent jurisdiction declares any portion of the Customer Terms to be invalid or unenforceable, the remaining portions will be in full force and effect.