Data Privacy Notice
As a condition for use of the service, you permit PLDT Home and its subsidiaries, affiliates, and subcontractors
to process and/or disclose personal data, including data that may be classified as personal information and/or
sensitive personal information under the Data Privacy Act of 2012, to agents, subsidiaries, affiliates, partners,
and other third parties, in order to undertake activities that may include, among others:
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Conducting analysis for purposes of research and marketing initiatives, including the generation of anonymized
or non-personally identifiable location and mobility data to show footfall, location patterns, crowd
density, and other information that may be relevant for marketing purposes;
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Managing your account, providing customer care activities, monitoring the quality and security of the network,
training our staff, providing the services to you in a timely and efficient manner, and ensuring your
fair and lawful use of the products and services provided by PLDT Home;
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Generating statistical insights based on usage/network information to assist the Government in planning for
healthcare, disaster, and other similar initiatives;
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Credit scoring programs and initiatives, including but not limited to providing information to the Credit
Information Corporation in furtherance of the objectives of Republic Act No. 9501, otherwise known as
the Credit Information System Act;
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Sending commercial and promotional advertisements, loyalty and rewards offers, surveys, customer-care, and
after sales communications, and other broadcast push messages;
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Sharing your personal data with third-party content providers or other third-party services for which you
sign up; and
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Such other processing or disclosure that may be required under law or regulations.
For Converged Service Customers Only
Additionally, by availing of the
service bundle, you further recognize and consent that:
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Each of the
sub-services is allowed to collect and process the information indicated in your Service Application
Form for the purposes indicated above; and
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Each of the
sub-services may share personal data for credit scoring purposes.
Your Personal Data may be obtained in many ways including through market research activities, via our websites
and apps, and from PLDT Home’s subsidiaries, affiliates, business partners, and third-party service providers.