eufy

What are PLDT’s New Home Security Devices?

PLDT now offers the latest range of home security devices that offer better resolution and convenience as you look after your home and loved ones. Here are 5 home security devices that you can choose from:

  • eufy Indoor Cam 2k with 2k resolution, built-in human and pet detection AI, and pan & tilt feature
  • eufy Outdoor Cam 2C with 1080P HD resolution, weather-proof with IP67 rating, wireless, and a battery that can last up to 6 months fully charged.
  • eufy Outdoor Cam 2Pro with 2K crystal clear resolution, weather-proof with IP67 rating, wireless, and a battery that can last up to 12 months fully charged.
  • eufy Video Doorbell with 2K crystal clear resolution, two-way audio, wireless, and a battery that can last up to 6 months  fully charged.
  • eufy Smart Door Lock with automatic locking feature, with multiple ways to unlock through fingerprint, PIN, WiFi, Bluetooth, or a physical key.

 

These devices can be controlled using the eufy Security app. Live or recorded videos or access, thumbnails, alerts, and reports, are viewable since every event is recorded based on the subscriber’s preference.

How much are these New Home Security Devices?

You can avail these Home Security devices for as low as P199 per month for 24 months. Here are the devices that you can choose from:

  • Eufy Indoor Cam 2k for P199 per month for 24 months
  • Eufy Outdoor Cam 2C for P699 per month for 24 months
  • Eufy Outdoor Cam 2Pro for P899 per month for 24 months
  • Eufy Video Doorbell for P549 per month for 24 months
  • Eufy Smart Door Lock for P649 per month for 24 months

 

The monthly fee will be billed on top of your existing PLDT Home subscription. Other payment terms include 12 months and one-time payment options. For more details, please visit https://pldthome.com/homesecurity

How can I avail the new device offers?

You can purchase a eufy security device through this website, PLDT and Smart Stores, Telesales, Lazada, and Shopee.

Installing these devices are possible in a Do-It-Yourself (DIY) manner. Since the devices are connected wirelessly through PLDT Fiber’s high-speed internet, installation of the indoor and outdoor camera can be done in minutes using the screws, mounts, and brackets provided in the packaging.

For the video doorbell and door lock, mounting can be done DIY or professionally, depending on the subscriber’s preferred location.

First-time set-up requires the installation of the eufy Security App on your Android or iOS mobile devices.

Step-by-step videos and text guides are provided in the eufy Security App for:

  1. Adding a new device: camera, doorbell, or door lock
  2. Set-up of WiFi connection,
  3. Homebase hub pairing for cameras
  4. Mounting or physical installation of the device.

 

Further instructions are also provided in the user manual and support website of eufy.

For more details, you may visit https://support.eufylife.com/s/

How long is the warranty period and who do I contact for after-sales servicing?

All devices are covered by a 1-year warranty from the date of purchase. PLDT frontliners can guide you in troubleshooting device connectivity. Eufy partners can be contacted through digital channels or physical stores for actual device troubleshooting or replacing defective units. Please visit https://www.pldthome.com/eufy-support for more details.

Up to how many Home Security Device units can I avail?

The PLDT agent who will process your order will inform you of the maximum number of Home Security Device units you can avail of.

Can I view live or recorded videos even when I’m outside my home?

Yes. You can remotely access eufy Security devices to watch live or recorded videos even when you’re away from home. Just log in to your eufy Security App, select your home device, and choose from the library of recorded events or view the actual live stream from the device. If you’re using mobile internet, a prompt will appear from the app that telco charges may apply when streaming the videos.

Can I view live or recorded videos from multiple cameras at the same time?

Only 1 camera can be viewed at a time on the eufy Security app. However, snapshots of the latest event for every device are shown on the app’s home screen. As for recorded events, these are sequentially arranged in the app and can be filtered by day, device, event type, or detection type for easier browsing.

What microSD card can I use for storage?

We recommend using a class 10 high-quality microSD card; the largest card our eufySecurity video devices support is a 128 GB microSD card.

The microSD card must be inserted into the device and formatted in the eufySecurity app before using it to store encrypted video recordings.

Do I have to connect my eufy Outdoor Camera to a power source?

The eufy Outdoor Cameras are equipped with a built-in rechargeable battery. For first-time use, simply charge the device for 6-7 hours using a micro USB cable (supplied) and a 5V/2A charger. After a full charge, you may install the devices wirelessly.

How do I charge the battery of the eufy Outdoor Camera?

There are two ways to charge your eufy Outdoor Camera:

  • Connect the camera to the rear of your eufy HomeBase 2 using the provided micro USB charging cable.
  • Connect the camera to a 5V/2A power adapter using the provided micro USB charging cable, and then plug the power adapter into a wall outlet.

 

How long does the eufy Outdoor Camera’s battery last on one charge?

In the most common usage scenarios (Optimal Battery Life working mode), a fully charged camera can last for:

  • Up to one year for the eufy Outdoor Camera 2Pro
  • Up to 6 months for the eufy Outdoor Camera 2C
  • Battery life varies and depends on the number of times motion is detected, the duration in which recording is done, and environmental temperatures.
  • If you want to know how to extend eufyCam’s battery life, please refer to eufyCam’s Working Mode: https://ankertechnologycompanyltd.my.site.com/s/article/eufyCam-s-Working-Mode

 

Do I have to connect my eufy Video Doorbell to a power source?

The eufy Video Doorbell is equipped with a built in rechargeable battery. For first time use, you just have to charged it for 6-7 hours using a micro USB cable (supplied) and a 5V/2A charger. After full charge, you may install wirelessly the devices.

How do I charge the battery of the eufy Video Doorbell?

There are two ways to charge your eufy Video Doorbell:

  • Connect the unit to the back of your eufy HomeBase 2 using the provided micro USB charging cable.
  • Connect the unit to a 5V/2A power adapter using the provided micro USB charging cable, then plug the power adapter into a wall outlet

 

How long does the eufy Video Doorbell battery last on one charge?

In the most common usage scenarios (Optimal Battery Life working mode), a fully charged eufy Video Doorbell can last for up to 6 months.

Battery life varies and depends on the number of times motion is detected, recording time duration, and environmental temperatures.

If you want to know how to extend eufyCam’s battery life, please refer to eufyCam’s Working Mode: https://ankertechnologycompanyltd.my.site.com/s/article/eufyCam-s-Working-Mode

How do I charge the eufy Smart Door Lock’s battery?

Remove the rechargeable battery from the smart lock casing. Connect the rechargeable battery to a 5V/2A power adapter using the provided micro USB charging cable, and then plug the power adapter into a wall outlet.

How long does the eufy Video Doorbell battery last on one charge?

In the most common usage scenarios (Optimal Battery Life working mode), a fully charged eufy Video Doorbell can last for up to 6 months.

For the T8520 rechargeable battery, it takes 6-7 hours to recharge the 10,000mAh battery using a micro USB cable and a 5V/2A charger.

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