Frequently Asked Questions

MODEM AND SIM CONCERNS

1
Turn on your PLDT Home Wifi Modem. Hintaying umilaw ang power indicator na makikita sa harap ng modem.
2
Kung hindi ito umilaw, check the AC power adapter at ang pagkaka-plug nito sa modem at power supply.
3
Kung nakailaw ang indicator pero hindi pa rin gumagana ang modem, tumawag sa 171. Ihanda ang inyong PLDT Home Prepaid Wifi number, official receipt/acknowledgement receipt, at warranty card.

SERVICE CONCERNS

1
Gamit ang signal indicators na makikita sa harap ng modem, check the quality of the signal na nasasagap ng inyong modem.
2
Para makakuha ng malakas na signal, ilagay ang modem malapit sa bintana. If the modem is able to get the better signal magiging green o blue ang kulay ng signal indicator.
3
Kung nakakaranas pa rin ng mabagal na connection o pagkawala ng signal, tumawag sa 171. Ihanda lang ang inyong PLDT Home Prepaid Wifi number, official receipt/acknowledgement receipt, at warranty card.

LOAD CONCERNS

Check your free 10 GB at load balance sa myPLDT Smart app o sa inyong dashboard.

A Kumonek sa PLDT Home Wifi sa bahay. Siguraduhing naka-off ang inyong mobile data.
B Maaaring gamitin ang inyong free 10GB sa loob ng pitong araw to download myPLDT Smart app sa App Store o Google Play
C Open the app and register.
D Automatic na lalabas ang inyong PLDT Home Wifi Prepaid number.
E Ilagay ang inyong details at password.
F Tap “Agree” sa Terms and Conditions.
G View and manage your account.

What is the difference between FamLoad Video and FamLoad Video Plus?

  • FamLoad Video has big open access allocation for all apps and sites with 1GB for YouTube everyday!
  • FamLoad Video Plus has open access for all sites and apps + 3GB of video allocation every day! (video allocation for this apps: Youtube, NBA league pass, iWantnand Cignal Play)
  • Subscription to video streaming apps not included

No more FamLoad 15 and FamLoad 50?

Starting July 1, we offer loads that the entire family can share and enjoy with FamLoad 199, 599, 999, 1499. With these denominations, perfect for sharing all online activities with the entire family. Pwede rin kayo mamili ng load na sakto para sa isang linggo, kinsenas o buong buwan.

Saana ko Pwede bumili ng FamLoads?

Maaaring mag-load sa dating channels at dinagdagan pa para mas mabilis at madali ang pag-load:

  • Digital Channels: Paymaya App, Grab, Cliqq App
  • PLDT Smart Loading Stations
  • PLDT and Smart Retail Stores
  • Telco Tiangges
  • Convenience Stores: 7-eleven, Ministop etc.
  • Malls: SM, Robinsons etc.

Pwede ko din ba magamit ang airtime load?

Kailangan i-convert ang regular load to FamLoad Video or FamLoad Video Plus. Make sure you have enough balance. Convert your regular load via myPLDT Smart app or dashboard https://pldthome.com/homewifiload habang naka-connect sa PLDT Home Wifi Prepaid.

Pwede din mag-Pasaload ng regular load sa inyong PLDT Home Wifi Prepaid account by texting PASALOAD space PLDT Home Wifi Prepaid number space amount at send to 808. Convert your regular load via myPLDT Smart app or dashboard https://pldthome.com/homewifiload habang naka-connect sa PLDT Home Wifi Prepaid.

Can the validity of load be extended once it expires?

Your load will expire based on validity subscribed to, either in 7, 15 days or 30 days

How to check load balance?

You may do so through 2 ways:

  • Through the PLDT Home WiFi dashboard. Just connect to your PLDT Home WiFi network, open a browser and type in https://pldthome.com/homewifiload. Don’t forget to bookmark this link in your browser
  • Through the myPLDT Smart app. Just download it thru Google Play Store or Apple Store.

What happens once I fully consume my load?

Once you have fully consumed your FamLoad, you will automatically be disconnected from the internet even if you have remaining airtime load. You have two options:

  • Convert your airtime load to any FamLoad
  • Buy a FamLoad package thru any of our partner loading stations

We recommend you stock up on airtime load so that you will always have balance you can conveniently convert to a FamLoad package anytime, anywhere. This way, your Home WiFi Prepaid will always stay connected to the internet.

Nag-try ako mag-load pero hindi pa pumasok sa balance.

Check your balance via the app or connect to your PLDT Home Wifi Prepaid and go to https://pldthome.com/homewifiload
Kung may question sa load, maaaring tumawag sa 171.

Pano ko mache-check kung gano na karaming data ang naconsume ko sa free video data ko?

Ung FREE 3GB daily for FamLoad Video Plus (YouTube, iWant, NBA League Pass and Cignal Play) will be activated once you load any of the FamLoad Video Plus denominations. It will refresh daily at 12MN until the validity of your chosen FamLoad Video Plus.

Ung FREE 1GB daily for FamLoad Video (Youtube) will be activated once you load any of the FamLoad Video denominations. It will refresh daily at 12MN until the validity of your chosen FamLoad Video.

Paano pag naubos ko yung Open Access data ko pero hindi pa expired ung FamLoad Video Plus/ FamLoad Video? Makukuha ko padin pa ung daily video allocation ko?

Yes, as long as the valid pa ung FamLoad Video/ FamLoad Video Plus, you may still access the sites allowed for you video allocation

FamLoad Video Plus: YouTube, iWant, NBA League Pass and Cignal Play
FamLoad Video: YouTube

Pwede mag-register sa ibang FamLoad kapag naka-subscribe currently to FamLoad Video or FamLoad Video Plus?

FamLoad Video+ FamLoad Video (same denomination) = Allowed
FamLoad Video+ FamLoad Video (different denomination) = Allowed
FamLoad Video Plus + FamLoad Video Plus (same denomination) = Allowed
FamLoad Video Plus + FamLoad Video Plus (different denomination) = Allowed
FamLoad Video + FamLoad Video Plus =Allowed
FamLoad Video/Video Plus + 2x the data FamLoad = Allowed