Frequently Asked Questions

What is Fibr?

Fibr is the most advanced internet service in the country. It’s the only internet service that lets you and your family experience high-speed equal upload and download speeds because it runs through fiber optic cable technology! That means with Fibr, you can enjoy all the movies and shows on iFlix, Netflix, Fox+ and iWantTV in HD.  It also means you can play all those multiplayer online games without worrying about delays or lags! 

Find out more about the perfect Home Fibr Plan that best fit your preference and budget! Visit 

What is the difference between Fibr and DSL?

Both PLDT HOME Fibr and DSL can provide a strong reliable internet connection for you and your family.

Our DSL plans uses the copper wire technology with speed of as high as up to 15 Mbps. While our Fibr plans use fiber optic technology and has a speed as high as up to 100 Mbps to 1 Gbps. With Fibr you also get equal upload and download speeds.

How is Fibr better than cable internet?

Because PLDT HOME Fibr is the most advanced internet service in the country, it’s the only one that can give you access to HD digital channels from Cignal Digital TV. All of PLDT HOME’s products are designed to give you and your family the best experience at home.

Cable Internet on the other hand uses the same cables you plug in your television set for your broadband access therefore, when there are more users, there are more people sharing the bandwidth hence, the slower the internet.

Get a PLDT HOME Fibr and enjoy super-fast internet, equal download and upload speeds plus an option to bundle with our HOME Entertainment Plans perfect for your home!

What is difference between Fibr and a Wireless Broadband service?

Both PLDT HOME Fibr and our wireless internet service PLDT HOME Ultera, can provide for the different needs of every family.

Fibr is great for families who are into streaming movies, downloading music, and playing games online because it can provide high speed, equal upload and download speeds. 

For those families who use the internet for browsing, school research, social media, and are budget conscious, PLDT HOME Ultera would be the best choice for them.

Is Fibr available in my area?

We have expanded the reach of our fiber-to-the-home (FTTH) facilities nationwide to offer high-speed internet to more digital Filipinos

Find out if your home is Fibr ready

What happens when I use up the monthly volume allowance of my Speed Plan?

You will not have data connection once you consume your monthly volume allowance until your monthly volume is refreshed on your next billing cycle. You will be redirected to an online portal where you can reload your data. You will also receive a proactive pop-up to remind you of your data consumption once you reach 70%, 90% of your monthly data allowance.

You can reload your data through your myHome Account Your reload will be charged to your monthly bill. 

Where can I check my remaining data allocation?

You can check your monthly data usage using your myHome account. If you don't have a myHome account yet, you can create one at This will allow you to check how much of your monthly data allocation has been consumed, avail of volume boosters, and manage other account details.

What are the plans available, fees and contract?

We have plans that best fit your internet service requirement. Our Unlimited Plans are for moderate to heavy internet users while our Speed Plans are for users who need super-fast internet. For as low as P1,699 you can get Fibr to your HOME! Learn about the plan that best fit your preference and apply now visit our online store.

How can I avail of the Fibr Service?

You can choose the Fibr plan perfect for your home. Apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application with in 24-48 hours. For faster processing, fill out the required customer information, prepare and attach your government issued ID, and send a signed subscription certificate via email. (Note: Our sales processing agent will email you the subscription certificate.)
If you are upgrading your service, your application is subject to account validation and existing credit policies with in 24-48 hours

Apply today, visit 

I am an existing DSL/Telpad subscriber, can I apply to Fibr?

Yes, you can as long as we have an available Fibr facility to serve your address. You can request for an upgrade online. Simply choose your preferred plan and click on the option to upgrade.