Fibr Troubleshooting

I forgot my Wi-Fi password.

If you have a new device or have reset your mobile device to its factory settings but you forgot your Wi-Fi modem password, you may just do a hard reset on your Wi-Fi modem. Follow these easy steps

  1. Look for a small hole on your Wi-Fi modem. It is usually located near the power button.
  2. Using a pin or needle, gently press the button inside the small hole and hold for 5 seconds.
  3. Once your Wi-Fi modem restarts, connect it to your PC or laptop via a LAN cable.
  4. Open your internet browser and put and use admin as your default username and 1234 for password.
  5. Once you have opened the Wi-Fi modem User Interface, log in using the default username and password which can be found at the back or under the modem.
  6. Upon log in, you may personalize your Wi-Fi modem name (SSID) and set your new password.
  7. After step #2 and have no available PC/laptop for LAN connection, open your smart devices and scan for your default network Name ( SSID ) and wifi password which can be found at the back or under your modem. Then proceed with step #6.

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