HBO Go

Shows are automatically deleted from your Watchlist once the content license expire.

HBO GO supports Airplay and Google Cast on our mobile and tablet applications.

To cast HBO GO to your TV screen, check that you have (enabled) the following:

• A Google-certified Cast Receiver* (for Casting) or Apple TV (for Air Play).
• Connect the cast receiver or Apple TV to the same network that your mobile app is on.

These are the supported Chromecast receivers: Chromecast (1st gen) - Firmware version 1.36.159268
Chromecast (2nd gen) - Firmware version 1.44.185164
Chromecast - Firmware version 1.44.185164
Chromecast Ultra - Firmware version 1.44.185164

We do not support screen mirroring at the moment. However you may stream HBO GO on Smart TV apps, or cast/airplay to your TV screen.

You can watch your favorite shows on the go without an Internet connection. Simply click on the Download icon to start downloading the show to your device. We recommend that you download your shows over a Wi-Fi network to minimize data usage.

You may download up to 20 pieces of content in total across your registered devices. Some shows may only be downloaded for a limited number of times due to licensing rights

You may launch the HBO GO app and watch all downloaded content on the go without an internet connection. Downloaded content will expire up to 30 days after download, or 48 hours after you pressed play., whichever comes first. The expiry date of each downloaded content will be displayed on the download page.

All HBO original content and selected movie content are available for download. We have recently made more Hollywood blockbusters available for download so that you can also enjoy them on the go.

It may be due to one of the following reasons:

1. Licensing rights do not permit the content to be available for download.
2. Download rights for the content have expired.
3. Your device has reached its storage limit.
4. You have downloaded 20 pieces of content (either on one device or across multiple registered devices).
5. You have exceeded the number of downloads permitted for each piece of content. Due to licensing rights, some content can only be downloaded limited number of times.

Your downloaded content will be deleted from the device if another account is used to log in on the same device.

Downloaded content is not transferrable across devices. Content will only be downloaded and stored in the device you used for downloading.

Do note that the content download restrictions apply across all registered devices, if you decide to download the same piece of content on another device.

You may find your downloaded content under the DOWNLOADS section, accessible on your mobile navigation bar.

To delete your downloaded content, simply follow these steps:

• Go to the DOWNLOADS section
• Tap on ‘Edit’ in the top right hand corner
• Tap on the delete icon to remove your downloaded content.

Once the downloaded content expires, it will be deleted from your device.You may chose to stream it or download it again.

*Certain content may only be available for download a limited number of times.

Downloaded content cannot be viewed through Chromecast or Airplay.

If you are facing issues with your HBO GO account, please contact go.gethelp@hboasia.com for assistance.

If you are experiencing issues with your voucher purchase via PLDT, contact our hotline at 171 or via PLDT Home’s official social media channels.

We have updated our apps to provide a better streaming experience. If you are using HBO GO app versions 6.0.6 (iOS) or 6.0.7 (Android) and earlier, please update your apps immediately by downloading.

HBO GO is constantly upgrading their apps to provide the best user experience. The new app provides a seamless sign in experience, more stability and feature updates.

The HBO GO Philippines app 7.0.14 (iOS) / 7.0.144 (Android) or earlier that you may have on your device will no longer be supported. To continue using the HBO GO service, please download the new app from iTunes store or Google Play Store.

Downloads are not transferrable between apps or devices. Since you logged in on the new app, you will not see your earlier downloads.

If you require further assistance, please contact the customer service team at go.gethelp@hboasia.com

Red by HBO channel will no longer be available on HBO GO after June 2021. HBO and its suite of other channels will continue to be available on HBO Go.

You can continue to watch award-winning HBO Asia Originals on HBO GO. HBO will continue to invest in producing and acquiring high quality programs from around Asia, cutting across a wide range of genres including drama, horror and documentary, with the aim to increase the overall Asian content offering on HBO GO.

Set up your HBO GO by following these simple steps:

• Via Desktop Web: Enter www.hbogoasia.com in your web browser.
  Supported browsers: Microsoft Edge (Windows), Chrome (Windows / Mac), Firefox (Windows/Mac), Safari (Mac)
• Via Mobile/Tablet: Download HBO GO app from App Store or Google Play

Yes! As a valid HBO GO user, you can enjoy 3 concurrent streams (subject to 10 registered devices) per account.

Once your subscription is done, just purchase another one via https://pldthome.com/hbogo.

Canceling is not allowed once voucher has been purchased and activated. Just wait for your subscription to end as there will be no recurring charges.

For existing HBO GO users who have created an account on HBO GO previously:

• Select 'Sign In' on web or mobile
• Enter your registered email address and password to log in

If you have the HBO GO TV app, you need to pair it with your HBO GO mobile/tablet app or on the HBO GO asia website. You may follow the steps below:

• Sign in on your mobile/tablet app or the HBO GO Asia website with the HBO GO account having an active subscription
• On your TV app, select Sign In
• You will see two options to pair: Scan a QR code or enter a 6-digit activation code
• To scan QR code, go to SETTINGS in your mobile/tablet app and select Scan QR.
• Now scan the QR code on screen and your TV app will be paired to your account!
• To use the 6-digit activation code, go to www.hbogoasia.com/activate. Now enter the code you see on your TV screen and your TV app will be paired to your account!

To update your account’s email address:

• (On Web) Click on your name / (On Mobile) Click on Settings in the Menu
• Select Profile
• Update your email address and click save
• Enter your account password to confirm the change

We know this happens to everyone, and we are here to help! Follow these easy steps to reset your password:

• Select Sign In on your web browser or in the Menu bar within the application
• Select Forgot Password
• Update your email address and click save
• An email will be sent to you with instructions to reset your password

You can link up to 10 registered devices to your account (subject to 3 concurrent streams). Web browsers are counted as individual devices. If you exceed the maximum number of registered devices, you will be prompted to delete an existing device when you are signing in with the new device.

To add a new device, simply sign in to HBO GO and it will automatically add to your list of registered devices. To edit or remove a registered device, simply follow these steps:

• (On Web) Click on your name / (On Mobile) Click on Settings in the Menu
• Select Device Management
• Edit the name of a registered device or delete a registered device
• Click Save

We highly recommend that you opt in to get the latest updates on HBO GO. But you have the option to change your preference anytime.

• (On Web) Click on your name / (On Mobile) Click on Settings in the Menu
• Select Profile
• Update your preference and click Save.

We have Parental Control in place to ensure that children are not exposed to content that are not suitable for their age when they use HBO GO. The Parental Control feature is controlled by a 4-digit pin and different levels of restriction: General (G), Parental Guidance (PG), PG13, 16, 18, 21. After setting your Parental Control pin, you will be asked to enter the pin whenever you play a content that is equivalent to or exceeds the restricted level.

You may change or reset your 4-digit pin under Parental Control in the Settings Menu.

All the content on HBO GO has a content rating. Ratings can be viewed on each detail page and content advisories will be displayed before each HBO GO programme.