I added shows to my Watchlist but they're not there anymore. What happened?
Shows are automatically deleted from your Watchlist once the content license expire.
How can I stream HBO GO on TV if I do not have a smart TV?
HBO GO supports Airplay and Google Cast on our mobile and tablet applications.
To cast HBO GO to your TV screen, check that you have (enabled) the following:
- A Google-certified Cast Receiver* (for Casting) or Apple TV (for Air Play).
- Connect the cast receiver or Apple TV to the same network that your mobile app is on.
These are the supported Chromecast receivers:
Chromecast (1st gen) - Firmware version 1.36.159268
Chromecast (2nd gen) - Firmware version 1.44.185164
Chromecast - Firmware version 1.44.185164
Chromecast Ultra - Firmware version 1.44.185164
Does HBO GO support screen mirroring?
We do not support screen mirroring at the moment. However you may stream HBO GO on Smart TV apps, or cast/airplay to your TV screen.
How does the Download feature work?
You can watch your favorite shows on the go without an Internet connection.
Simply click on the Download icon to start downloading the show to your device. We recommend that you download your shows over a Wi-Fi network to minimize data usage.
What are the restrictions for downloading content and offline playback?
You may download up to 20 pieces of content in total across your registered devices. Some shows may only be downloaded for a limited number of times due to licensing rights
Will the downloaded content be available to me at any time that I choose?
You may launch the HBO GO app and watch all downloaded content on the go without an internet connection. Downloaded content will expire up to 30 days after download, or 48 hours after you pressed play., whichever comes first. The expiry date of each downloaded content will be displayed on the download page.
Is all the content on HBO GO available for download and offline viewing?
All HBO original content and selected movie content are available for download. We have recently made more Hollywood blockbusters available for download so that you can also enjoy them on the go.
Why am I unable to download the content that I want?
It may be due to one of the following reasons:
- Licensing rights do not permit the content to be available for download.
- Download rights for the content have expired.
- Your device has reached its storage limit.
- You have downloaded 20 pieces of content (either on one device or across multiple registered devices).
- You have exceeded the number of downloads permitted for each piece of content. Due to licensing rights, some content can only be downloaded limited number of times.
Can I log in to my device with another account and still watch my downloaded content?
Your downloaded content will be deleted from the device if another account is used to log in on the same device.
Can I access my downloaded content if I login to another device using the same HBO GO account?
Downloaded content is not transferrable across devices. Content will only be downloaded and stored in the device you used for downloading.
Do note that the content download restrictions apply across all registered devices, if you decide to download the same piece of content on another device.
Where do I find my downloaded content?
You may find your downloaded content under the DOWNLOADS section, accessible on your mobile navigation bar.
How can I delete my downloaded content?
To delete your downloaded content, simply follow these steps:
- Go to the DOWNLOADS section
- Tap on ‘Edit’ in the top right hand corner
- Tap on the delete icon to remove your downloaded content.
What happens after my downloaded content expires?
Once the downloaded content expires, it will be deleted from your device.You may chose to stream it or download it again.
*Certain content may only be available for download a limited number of times.
Can I cast or Airplay my downloaded content?
Downloaded content cannot be viewed through Chromecast or Airplay.
Who do I contact if HBO GO is not working or an error appears during regular operation of HBO GO?
If you are facing issues with your HBO GO account, please contact firstname.lastname@example.org for assistance.
If you are experiencing issues with your voucher purchase via PLDT, contact our hotline at 171 or via PLDT Home’s official social media channels.
Why do I see the error message "Access to this resource is forbidden by the access policy."?
We have updated our apps to provide a better streaming experience. If you are using HBO GO app versions 6.0.6 (iOS) or 6.0.7 (Android) and earlier, please update your apps immediately by downloading.
I have the HBO GO Philippines app. Why am I unable to use it anymore?
HBO GO is constantly upgrading their apps to provide the best user experience. The new app provides a seamless sign in experience, more stability and feature updates.
The HBO GO Philippines app 7.0.14 (iOS) / 7.0.144 (Android) or earlier that you may have on your device will no longer be supported. To continue using the HBO GO service, please download the new app from iTunes store or Google Play Store.
Downloads are not transferrable between apps or devices. Since you logged in on the new app, you will not see your earlier downloads.
If you require further assistance, please contact the customer service team at email@example.com
I used to be able to watch Red by HBO Live Channel on HBO GO but I cannot find it now?
Red by HBO channel will no longer be available on HBO GO after June 2021. HBO and its suite of other channels will continue to be available on HBO Go.
What will happen to the shows that are currently on RED By HBO?
You can continue to watch award-winning HBO Asia Originals on HBO GO. HBO will continue to invest in producing and acquiring high quality programs from around Asia, cutting across a wide range of genres including drama, horror and documentary, with the aim to increase the overall Asian content offering on HBO GO.