- The Service
- The Service is a Video on Demand (VOD) Service called HBO Go
- You may avail the Premium Service as an add-on to your broadband plan for a one-time subscription fee. Monthly bill is non-recurring, subscriber must resusbscribe again if he/she wishes to continue the subscription.
- Usage
- PLDT does not provide any content available via HBO Go.
- HBO Go contents can be played via HBO Go web and/or app.
- You can link up to 5 registered devices to your account (subject to 2 concurrent streams). Web browsers are counted as individual devices.
- Vouchers can be redeemed from PLDT until January 31, 2022 only.
- Vouchers redeemed can be activated until February 28, 2022 only.
- For more details about HBO Go Service, please visit www.hbogoasia.ph/#terms_of_service
- Disconnection
- The Service will still be accessible even if PLDT account is treated (ND and CK) and access will still be continued until end date of the current subscription
- Aftersales
- You may call 171 for PLDT account aftersales concerns and go.gethelp@hboasia.com for any voucher-related concerns.
- Use of Service
We require that you comply with the current bandwidth, data storage, and other limitations of the Service by ensuring that your activities do not improperly restrict, inhibit, or degrade our services nor represent an unusually large burden on the PLDT network.
The Service we have provided you is designed for your exclusive and personal use only. We require that you do not run a server on your home network, connect more than the agreed number of terminals, or provide network services to others via this Service.
We support and promote good citizenship within the internet community and will respond appropriately in the event that we become aware of any inappropriate use of our Service. We have the right to monitor bandwidth, usage and from time to time operate the Service to identify violations of the Acceptable Use Policy or any inappropriate use of our Service and/or to protect the PLDT network and other customers in our network.
If our Services are used in a way which would be considered inappropriate, we will take action as we deem necessary, including but not limited to the temporary or permanent removal of content, cancellation of newsgroup posts, filtering of internet transactions, and the immediate suspension or termination of all or any of the PLDT data services, without incurring any liability or damages, subject to all applicable laws and/or pursuant to or consistent with orders, regulations or issuances by a competent authority.
You also agree not to resell or to make any commercial use of the Service, without the prior written consent of PLDT. Our Services must not be utilized in bypassing or in activity/ies that tend to bypass the Public Subscriber Telephone Network (“PSTN”) of PLDT or be used in prohibited service like callback, dial back, unauthorized audio text, International and National Simple Resale (“ISR/NSR”) and other similar services (the “Unauthorized Activities”). You also agree not to use our Services for any activity that is contrary to morals and public policy or which violates any ordinance, law, decree, order, regulation, or treaty.
Likewise, you may not use the Service other than for residential and household purposes. PLDT will not be responsible for any loss of revenues or financial profit arising from your commercial use of the Service.
The use of the PLDT broadband service is available via https://pldthome.com/terms-and-conditions.
HBO Go PRIVACY NOTICE
We respect your fundamental right to privacy and we commit to take great care in safeguarding your personal data. As you make use of our PLDT HBO Go service and in compliance of the Data Privacy Act, we share with you the principles that govern how your data will be collected, processed, and shared.
Why your personal data is collected
We collect and process your account information limited to account number to validate your ownership of the PLDT Home account, for billing purposes with PLDT and for any aftersales technical concerns of your service.
Why your personal data is shared
When your personal data is shared, we ensure that it is done on a confidential basis, through secure channels, and in compliance with applicable privacy and health laws and regulations. Only personnel with a need-to-know will have access to your personal data.
How your personal data is protected
The integrity, confidentiality, and security of your personal data is important to us. This is why we strictly enforce this Privacy Notice within our systems and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. Your personal data is also protected from other natural and human dangers.
Your rights and choices
The Data Privacy Act gives you certain rights to your personal data. Subject to exceptions under the law, you are entitled to request:
- Access to the personal data we process about you;
- Rectification of your personal data if it is found to be outdated, inaccurate, or incomplete;
- Erasure of your personal data in cases where it is no longer needed to achieve the legitimate purpose of its processing;
- Restriction of processing of your personal data in limited circumstances;
- Portability of your personal data so that you may receive a copy thereof or that we transmit the same to another company on your behalf.
Depending on the circumstances, such as when we process your personal data based on your consent, you may also have the right to object to the processing thereof. If you believe that your data privacy rights have been violated, we encourage you to contact PLDT’s Data Privacy Officer to seek resolution of your complaint. You also have the right to go directly to the National Privacy Commission or to make a claim against PLDT before a competent court.
To exercise any of your rights, you may call PLDT 171 to request for incident and breach handling or email homedpo@pldt.com.ph.