PLDT HOME PREPAID WIFI ∨
 

Bili na ng PLDT Home Wifi Prepaid!

POWERED BY
THE PHILIPPINES' FASTEST MOBILE NETWORK.

Based on analysis by Ookla of Speedtest Intelligence data for Q1-Q2 2019. Ookla trademarks used under license and reprinted with permission.

NO MONTHLY BILLS

Mas tipid! Mas worry-free!

PLUG AND PLAY

Hassle-free!
No installation required.

FAM SHARING

Lahat connected!
Up to 5 devices.

LOAD ANYWHERE

Mag-load sa PLDT o Smart stores, 7-Eleven convenience stores, o sa authorized dealers nationwide

device-white
BUY NOW

Buy in Smart Online Store

COVID-19 ADVISORY: PLDT Home website operations is on limited capacity. We seek your patience and understanding as extended delays in processing applications are expected.

mypldtsmart app 

Naks! Convert regular load to FamLoad real time at home and outside. Download na!

  • You’re in control! You can now manage your PLDT Home Wifi account at home and outside
  • Lagi kang updated! You can view and track your balance para reload agad when needed!
  • You can convert regular load to FamLoad directly at home or outside!

Big fam or small, may FAMLOAD package na
swak sa budget ng family!

  • Sulit para sa Small Families

    3-5 MEMBERS

    • Famload199

    Naks! Daming alam! Daming pwedeng gawin! Sulit ang 7-day load!

    • RESEARCH PARA SA HOMEWORK

    • WATCH & LEARN FROM VIDEOS

    • STAY CONNECTED WITH ONLINE MESSAGING

    • PLAY YOUR FAVORITE ONLINE GAMES

  • Perfect para sa Big Families

    6+ MEMBERS

    • Prepaid Wifi

    Daming pwedeng ma-accomplish! Siguradong enjoy ang buong pamilya!

    • RESEARCH PARA SA HOMEWORK

    • WATCH & LEARN FROM VIDEOS

    • MULTIPLE DEVICES CONNECTED AT THE SAME TIME

    • PLAY YOUR FAVORITE ONLINE GAMES

  • Mabilisang Family Load

    PANG BIGLAANG LOAD

    ‘Pag biglang may kailangan i-send o i-upload!

    • SEND AN IMPORTANT EMAIL

    • BROWSE YOUR USUAL WEBSITES

    • UPDATE YOUR FRIENDS WITH A QUICK MESSAGE

    • PLAY YOUR FAVORITE ONLINE GAMES

Promo extended until April 30, 2020
Per DTI Fair trade Permit No. 20170 series of 2020

FamLoads are available in these channels!

  • store-11

    PLDT Stores

  • SMART LOADING STATIONS

  • PASALOAD

  • 711 STORES

  • store-5 

    PAYMAYA

FAQs

MODEM AND SIM CONCERNS

What do I do when my Modem is not turning on?
  1. Turn on your PLDT Home Wifi Modem. Hintaying maging green ang ilaw ng power indicator na makikita sa harap ng modem.
  2. Kung hindi ito naging green, check the AC power adapter at ang pagkaka-plug nito sa modem at power supply.
  3. Kung nakailaw ang indicator pero hindi pa rin gumagana ang modem, tumawag sa 171. Ihanda ang inyong PLDT Home Prepaid Wifi number, official receipt/acknowledgement receipt, at warranty card.
I can't access my modem's dashboard.
  1. Log-on to your Home WiFi network, open a browser and type in http://192.169.1.1 or White modem – https://www.pldthomewifisettings.net / Black modem – http://pldthomewifisettings.net to access your modem's dashboard.
  2. If you get a log-in error, perform factory reset on your modem.
  3. If the problem continues even after performing the factory reset by pressing the reset button on the right side of your modem for at least 5 seconds, please call 171 for assistance. Before you make the call, be ready with the following:
    • Home Prepaid WiFi number
    • Official Receipt or Acknowledgement receipt issued to you when you purchased the device
    • Warranty card
I can't change my network name and password.
  1. Log-on to your Home WiFi network, open a browser and type in http://192.169.1.1 or White modem – https://www.pldthomewifisettings.net / Black modem – http://pldthomewifisettings.net to access your modem's dashboard.
  2. Once you’re logged in, you will get a prompt to change your modem dashboard’s password.
  3. After changing your dashboard’s password, you can now move on to changing your Home WiFi’s network name and password. In order to do this, go to the Settings tab and click on WiFi Settings.
  4. If you're still unable to do change network name and password, perform factory reset on your modem.
  5. If the problem continues even after performing the factory reset by pressing the reset button on the right side of your modem for at least 5 seconds, please call 171 for assistance. Before you make the call, be ready with the following:
    • Home Prepaid WiFi number
    • Official Receipt or Acknowledgement receipt issued to you when you purchased the device
    • Warranty card
I tried to access my modem's dashboard but I was redirected to the Smart corporate website.
  1. Make sure you are logged on to your Home WiFi network when accessing your balance inquiry dashboard.
  2. Once logged on to your Home WiFi network, open any browser and type in www.pldthome.com/homewifiload to access your modem's dashboard.
  3. If the problem persists, close all open and running programs and clear your browser's cache.
  4. If the problem continues even after performing the factory reset by pressing the reset button on the right side of your modem for at least 5 seconds, please call 171 for assistance. Before you make the call, be ready with the following:
    • Home Prepaid WiFi number
    • Official Receipt or Acknowledgement receipt issued to you when you purchased the device
    • Warranty card
My SIM cannot be detected by my device.
  1. First, try performing factory reset on your modem.
  2. If the problem continues even after performing the factory reset by pressing the reset button on the right side of your modem for at least 5 seconds, please call 171 for assistance. Before you make the call, be ready with the following:
    • Home Prepaid WiFi number
    • Official Receipt or Acknowledgement receipt issued to you when you purchased the device
    • Warranty card

SERVICE CONCERNS

Im getting no signal or I'm experiencing slow connection.
  1. Check the quality of the signal that your modem is receiving by looking at the modem's signal indicators found at the front of the modem:
  2. To ensure better signal, place your modem near a window. You will know that the modem is getting a better signal when the signal indicator turns green or blue.
  3. If the problem continues even after performing the factory reset, please call 171 for assistance. Before you make the call, be ready with the following:
    • Home Prepaid WiFi number
    • Official Receipt or Acknowledgement receipt issued to you when you purchased the device
    • Warranty card

LOAD CONCERNS

I did not get the FREE 10 GB that comes with the new device I bought.
  1. When you power up your device for the first time, make sure to check to check your balance. To check your balance, log on to your Home WiFi network, open any browser and go to: White modem – https://www.pldthomewifisettings.net / Black modem – http://pldthomewifisettings.net
  2. If your balance does not reflect the FREE 10GB, please call 171 for assistance. Before you make the call, be ready with the following:
    • Home Prepaid WiFi number
    • Official Receipt or Acknowledgement receipt issued to you when you purchased the device
    • Warranty card
  3. Connect to PLDT Home Prepaid Wifi.
  4. Visit the dashboard to check free 10GB. Go to www.pldthome.com/homewifiload.
I have load but I can't seem to surf the net.
  1. Check your balance to make sure the FAMLOAD you bought has been credited to your Home WiFi account. To do this, log on to your Home WiFi network, open any browser and then type in pldthome.com/homewifiload.
  2. You must also ensure that you have availed any of the FAMLOAD packages. Without this, you will not be able to browse using regular load or any other non-FAMLOAD load packages. If you have availed regular load, you may convert this to a FamLoad load package thru pldthome.com/homewifiload.
  3. If you still can’t surf the internet even after you have verified that you have a valid FAMLOAD package with remaining balance, restart your modem.
  4. If the problem continues even after performing the factory reset, please call 171 for assistance. Before you make the call, be ready with the following:
    • Home Prepaid WiFi number
    • Official Receipt or Acknowledgement receipt issued to you when you purchased the device
    • Warranty card
I can't seem to top up with FAMLOAD.
  • Please note that FamLoad 15 is an add-on to our regular FAMLOAD packages. To avail of the FamLoad, you must first have a bought any of the FAMLOAD packages and that you still have a remaining balance.
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