I forgot my password. How do I change it?

Follow these simple steps to reset your password:

  1. Begin by entering your PLDT account number.
  2. You will be asked to validate your identity to ensure the security of your myHome ID. There are two ways of validation:
    • Go to then click Forgot Password.
    • Enter your myHome registered email address.
    • Click on the link included in the email sent to your email address then reset your password.

For more detailed step-by-step
troubleshooting tips

What PLDT Home plan should you get

How to fix slow websites and apps

How to troubleshoot your internet

What is Whole Home Wifi System

How to fix your dial tone

How to troubleshoot your PLDT Home Modem

Download the myPLDT Smart app!

Your PLDT Home Account is now at your fingertips.