Installs and Aftersales

We have received reports of contractors soliciting payment for faster restoration of services or disconnecting PLDT Fiber customers in order to free up ports for pending Fiber applications. Such activities are clearly improper and will not be tolerated. Our network and legal teams are currently investigating these reports and will take the necessary actions against erring contractors. If you have experienced anything like this, please file your report in this link.

If you have issues with your internet/landline connection or would like to follow up an existing service request, you may reach out to our official Customer Care channels found at www.pldthome.com/contact.

For your internet or landline concern, please download our PLDT Home User Guide to learn basic troubleshooting. If this did not resolve your issue, please reach out to our official Customer Care channels below so we can create a repair ticket for you.

If you have confirmed or have personally experienced that your loss of service is due to port transfers, please tell us about your experience by filling out our Technician Complaints Form.

For more detailed step-by-step
troubleshooting tips

What PLDT Home plan should you get

How to fix slow websites and apps

How to troubleshoot your internet

What is Whole Home Wifi System

How to fix your dial tone

How to troubleshoot your PLDT Home Modem