Can I watch on multiple devices and computers?
As long as you are logged in with the same account on all your devices and computers, you can view any video on up to 3 devices concurrently.
Can I view content from any country/region?
As long as Lionsgate Play is available in that country, you can access your account.
What are the compatible devices and OS?
Latest version of Lionsgate Play is available for Apple iOS and Android OS. The app can also run on Smart TV with Google Playstore
Can I watch content on the Lionsgate Play App in offline mode?
You can watch content in offline mode once you have downloaded the content.
How can I download videos on my App? How many videos can I download once I subscribe to Lionsgate Play?
You can download up to 10 content per registered device and register up to 5 device post sign up. Download functionality is available only on Android phone, Android tablet, iPhones, and iPads.
- Open the Lionsgate Play App and login with your registered Email ID.
- Select the show or movie or browse the same using ‘Browse’ button on the bottom.
- Click the movie or show from the search result page. On the detail page, click ‘Download’ icon on below the poster in case of movie or next to the episode in case of a show.
Where do my downloaded videos get stored?
Downloaded videos get stored on your device’s memory and can be accessed through the Lionsgate Play App only.
How can I clear my downloaded content?
Android/iOS App
Open the Lionsgate Play App and login with your registered Email ID
Select the Download menu option from the bottom menu
Select the 3 dots next to the show or movie to remove from the downloads
To clear all downloads, click on Edit on from top right which will display checkbox next to all videos
Select the videos you want to delete and click delete
How do I add a video to ‘Watchlist’? and how many videos can I add to ‘Watchlist’?
There is no limit on the content. You may add as many videos as you like.
Web Browser
- Go to www.lionsgateplay.com and log in with your registered Email ID. Click on the search icon from the top right
- Select the show or movie or browse the movie or show you want to add to your Watchlist.
- Click the movie or show from the search result page. On the detail page, click the Watchlist icon to add to the Watchlist.
Android/iOS App
- Open the Lionsgate Play App and log in with your registered Email ID.
- Tap the Browse option from the bottom menu. Select the show or movie or browse the movie or show you want to add to your Watchlist.
- Click the movie or show it from the search result page. On the detail page, click ‘Watchlist’ icon to add to Watchlist.
How can I clear videos from ‘Continue Watching’?
Web
Go to www.LionsgatePlay.com and login with your registered Email ID
Click on the search icon from top right
Select the show or movie or Browse the movie or show you want to remove from Watchlist
Click the movie or show from the search result page
On the detail page, click ‘Watchlisted’ icon to remove from Watchlist
Android/iOS App
Open the Lionsgate Play App and login with your registered Email ID
Tap the ‘Browse’ option from the bottom menu
Select the show or movie or Browse the movie or show you want to remove from Watchlist
Click the movie or show from the search result page
On the detail page, click ‘Watchlisted’ icon to remove from Watchlist
How can I delete my videos from ‘Watchlist’?
Web Browser
- Go to www.lionsgateplay.com and login with your registered Email ID
- Click on the search icon from top right. Select the show or movie or browse the movie or show you want to remove from Watchlist .
- Click the movie or show from the search result page. On the detail page, click ‘Watchlisted’ icon to remove from Watchlist.
Android/iOS App
- Open the Lionsgate Play App and login with your registered Email ID.
- Tap the ‘Browse’ option from the bottom menu. Select the show or movie or browse the movie or show you want to remove from Watchlist
- Click the movie or show from the search result page. On the detail page, click ‘Watchlisted’ icon to remove from Watchlist.
How do I share a video/movie/show?
Click the thumbnail of the video to go to Details Page of the video you want to share and click on the ‘Share’ icon. Depending on your device and app installed in your device, you’ll be able to share the content on multiple social platforms like Facebook, Twitter, Gmail, WhatsApp, etc.
Alternatively, you can click on the share icon on the player and share the content as well.
If I have problems with using Lionsgate Play, how can I contact support team?
You may email help@mailer-lionsgateplay.com or you may go to the Lionsgate Play ‘Help’ section and submit a question. We'll get in touch with you as soon as possible.
How much is the monthly subscription to Lionsgate Play?
PLDT Home customers can enjoy Lionsgate Play’s exclusive price of only P79 per month versus the P129 standard retail price. You can also conveniently charge this to your PLDT Home bill.
I received a free voucher to access Lionsgate Play with a validity of until June 30, 2023. Can I still renew and use it for free?
Unfortunately, you can’t renew this free voucher. Starting July 1, 2023, PLDT Home customers who activated their Lionsgate Play during the free period of 1 year will be charged for the monthly subscription unless they choose to cancel or discontinue.
Can I still use the same Lionsgate Play account credentials I used during the free voucher period even after July 1, 2023?
Yes, you can still use your the same access credentials after July 1, 2023. But you need to have an updated payment method to stream Lionsgate Play content. You can also conveniently charge the monthly subscription to your PLDT Home bill by simply choosing PLDT Home as your mode of payment.
How do I cancel my subscription?
Go to your Lionsgate Play User Dashboard, then select Deactivate Subscription under Manage Account tab
How do I view my subscription plan?
- Log in to your account via the web browser or on the app
- Click on the Subscription Management menu option under the More menu. You’ll be able to view your active subscription plans along with your subscription history.
How do I recover my password?
Web Browser
Go to www.LionsgatePlay.com
Click on the ‘Log In’ button.
Click on the ‘forgot password’
On the subsequent screen please enter your registered Email ID or Mobile Number
If you have entered your registered Email ID, then a password reset link shall be sent to your ID to change the password
On providing the mobile number, you shall get an OTP which you need to enter on the website and change the password. Please remember to save changes.
Once the password is changed, please Log In with the new password to continue enjoying services
Android/iOS App
Open the Lionsgate Play App.
Click on the ‘Log In’ button.
Click on the ‘forgot password’
On the subsequent screen please enter your registered Email ID or Mobile Number
If you have entered your registered Email ID, then a password reset link shall be sent to your ID to change the password
On providing the mobile number, you shall get an OTP which you need to enter on the website and change the password. Please remember to save changes.
Once the password is changed, please Log In with the new password to continue enjoying services
I am having trouble logging into my account.
Please check if you’ve entered your Email ID/mobile number and password correctly. If you’re still having trouble, try resetting your password. If the problem still persists please raise a ticket via contact support option under settings or write to us on help@mailer-lionsgateplay.com
How do I edit my name?
Web Browser
Go to www.LionsgatePlay.com
Click on the ‘Sign In’ button and login with your credentials.
Click on the ‘More’ menu ‘Account’ option to go to Account page
Edit you Name
Click ‘Save Changes’ to save profile
Android/iOS App
Open the Lionsgate Play App.
Tap on the ‘More’ option from bottom menu to open more menu options.
Tap on the ‘Account’ menu option
Sign in using the ‘Login’ option from the popup menu with your credentials.
Tap on the ‘More’ option form bottom menu once again and go to the ‘Account’ options.
Edit you Name
Click back to auto save profile
How do I update my password?
Web
Go to www.LionsgatePlay.com
Click on the ‘Sign In’ button and login with your credentials.
Click on the ‘More’ menu ‘Account’ option to go to Account page