What is PLDT Home ?

Now bigger and better, the PLDT Home Rewards program allows members to earn CRYSTALS in exchange for exciting treats, bill rebates, and discounts. Exclusive to PLDT Home subscribers, members can also enjoy surprise perks and amazing freebies.

Who can enroll to PLDT Home program?

All customers with an active PLDT Home account are eligible to register. Existing PLDT Rewards members don’t need to re-enroll. Log-in here to check your rewards.

How to enroll to the PLDT Home program?

Register your details through the MVP Rewards site. It’s fast and easy! Just sign up here .

What are CRYSTALS
and how do I earn them?

Crystals serve as points which you can exchange for amazing treats from PLDT and its partners. To earn more, all you have to do is pay PLDT bills on time, avail PLDT services and more.
Learn more here .

Where can I use my
CRYSTALS?

Exchange your crystals for bill rebates, discounts and amazing deals from our partners! Plus, get a chance to win exciting perks and raffle prizes. Sign up now and choose from these awesome deals.

What is MVP ?

PLDT Home Rewards is powered by MVP Rewards Solutions, Inc - the rewards solutions by the MVP Group of Companies.
Through its website and app, members can view their rewards transaction history and crystals earned, redeem rewards and avail other deals. Visit the PLDT HOME Rewards Marketplace to check all the treats to enjoy!.

PLDT Home Rewards has engaged the services of MVP Rewards and Loyalty Solution Inc. (“MRSI”) for the development, operations, and maintenance of the Program. To view the Terms and Conditions and Data Privacy Clause in full, click here.

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Mechanics

General Mechanics

Experience a more rewarding PLDT Home like never before.

A membership rewards program exclusive to active PLDT Home customers, PLDT Home Rewards lets you get discounts, receive surprise perks, and earn “crystals” that can be used for bill rebates, discounts to PLDT products and services, deals from partner merchants, and raffle entries!

Membership & Validity

All Customers with an active PLDT Home account may enroll to the rewards program via MVP Rewards Website. Existing PLDT Rewards members may need not re-enroll.

Upon signing-up, your membership to the program is valid until you are an active PLDT Home subscriber. Your points or crystals earned this current calendar year will expire April 1 of the following year or upon permanent disconnection of the service.

To register:

  1. Customers go to https://pldthome.com/rewards
  2. Click the “CLAIM YOUR CRYSTALS” button
  3. Customers are redirected to MVP Rewards sign up page and fill out the mandatory fields.
    • Mobile Number
    • Last Name
    • First Name, Middle Name
    • Password
  4. Click “REGISTER”
  5. Tick “ACCEPT” button in agreement section.
  6. Once user receives OTP on his/her registered mobile number, input OTP and click “CONTINUE”.
  7. Customer will be directed to the Home Page of MVP Rewards.

To enroll your PLDT Home account:

  1. Log in to MVP Rewards.
  2. Click Enroll Account. Choose PLDT as the service provider of the account to be enrolled.
  3. Input the required details to complete enrollment:
    • Account Type
    • Account Number
    • Landline Number/SRN
    • Email Address
    • Birthdate
    • City
  4. Members may enroll a maximum of 5 PLDT accounts.
  5. Corporate accounts are not eligible for enrollment.
  6. If members are enrolling an account that is not under their name, a letter of authorization and valid government identification of the customer on record is required for review and validation before account enrollment is deemed successful.
  7. Only successfully enrolled accounts are qualified for points and rewards, to be awarded for defined transactions, services, and products that are availed of or used.

How to Earn Crystals

Your CRYSTALS will serve as your currency or points that you can exchange for amazing treats from PLDT and its partners. There are multiple ways to earn your Crystals:

A. Enrollment of PLDT Home Account

  • Get 20 points for every PLDT Home account enrolled.
  • Enroll a maximum of 5 PLDT Home accounts.
  • An account may be enrolled by one member only.

How to enroll your PLDT Home account:

  1. Sign in to PLDT Home Rewards.
  2. Enroll up to 5 PLDT Home accounts. Corporate accounts are not eligible for enrollment.
  3. Input the required details to complete enrollment:
    1. Account Type
    2. Account Number
    3. Landline Number/SRN
    4. Email Address
    5. Birthdate
    6. City
  4. If you are enrolling a PLDT Home account that is not under your name, a letter of authorization and valid government identification of the subscriber on record is required for review and validation before you can earn rewards for said account.
  5. Points will be credited within 24 hours from account enrollment.

B. Paying your Bills On Time and In Full

  • 1 point for every Php50 from April 15 to July 15, 2021 (DTI Fair Trade Permit No. FTEB-115920 Series of 2021)
  • 1 point for every Php250 beginning July 16, 2021

How it works:

  1. To earn points, customers need to settle the total amount due of the PLDT Home account enrolled in PLDT Home Rewards in full on or before the bill due date. The enrolled PLDT Home accounts should be active, and should have no balance from previous bill or existing bill dispute.
  2. Points for payments made between the 1st to the 13th day of the month will be credited on the 22nd day of the same month. Points for payment made between the 14th to the 31st day of the month will be credited every 7th day of the following month.

C. Pay via Digital Channel - Will be available soon!

  • Get 5 points for every payment made via a digital channel.

How to pay via a digital channel

  1. To earn points, customers need to settle the total amount due of the PLDT Home account enrolled in PLDT Home Rewards in full on or before the bill due date through the designated digital channels recognized by PLDT credit and collection.
    • Electronic Wallets like Paymaya and Gcash
    • Internet Banking Payments
    • Auto Charge via Credit Cards (requires enrollment)
    • Auto Debit via Banks
    • ATM or Phone Banking Payments
    • CIS Bayad Center Payments
  2. The enrolled PLDT Home accounts should be active, and should have no balance from previous bill or existing bill dispute.
  3. Points for payments made between the 1st to the 13th day of the month will be credited on the 22nd day of the same month. Points for payment made between the 14th to the 31st day of the month will be credited every 7th day of the following month.

D. Enroll to PLDT’s Go Green Program

  • Get 20 points for every account enrolled to paperless billing.

How to enroll in Go Green Program:

  1. To earn points, the PLDT Home account enrolled to PLDT Home Rewards should be successfully enrolled to paperless billing. To enroll to paperless billing, create a myHome account at https://my.pldthome.com and follow the enrollment instructions.
  2. The enrolled PLDT Home accounts should be active, and should have no balance from previous bill or existing bill dispute.
  3. Crediting of points for Go Green enrollment made between the 1st to the 20th day of the month is every 5th day of the following month. Crediting of points for Go Green enrollment made on the 21st to the 31st day of the month shall be made after 45 days from enrollment.
  4. PLDT Home accounts enrolled to Go Green prior to the relaunch of the new PLDT Home Rewards program on April 12, 2021 shall be disqualified.

E. Enroll to Auto-Charge or Auto-Debit Arrangement

  • Get 20 points for every account enrolled to auto-charge or auto-debit arrangement.

How to enroll to auto-debit:

  1. To earn points, the PLDT Home account enrolled to PLDT Home Rewards should be successfully enrolled to auto-charge or auto-debit arrangement payment option at any partner bank. The enrolled PLDT Home accounts should be active, and should have no balance from previous bill or existing bill dispute.
  2. Partner banks include:
    • BDO
    • Metrobank
    • Eastwest Bank
    • Security Bank
    • Union Bank of the Philippines
    • HSBC
    • RCBC
    • Equicomm
  3. Crediting of points for auto-charge or auto-debit enrollment will be upon first successful payment posting via auto pay arrangement. Crediting of points for payments made between the 1st to the 20th day of the month is every 5th day of the following month. Crediting of points for payments made on the 21st to the 31st day of the month shall be made after 45 days from enrollment.
  4. PLDT Home accounts enrolled to auto-charge or auto-debit prior to the re-launch of the new PLDT Home Rewards program on April 15, 2021 shall be disqualified.

F. Plan Upgrade or Migration to a New Network Technology

  • Get 50 points for every upgrade to a higher plan or migration to a new network technology (e.g. ADSL to FTTH).

How it works

  1. To earn points, the PLDT Home account enrolled to PLDT Home Rewards should have a successful plan upgrade or migration to a new network technology through PLDT Telesales, the PLDT Home website (https://pldthome.com/) or through requests made via 170 or 171, or PLDT sales and service centers. The enrolled PLDT Home accounts should be active, and should have no balance from previous bill or existing bill dispute.
  2. Crediting of points for upgrades or migration to a new network technology made between the 1st to the 20th day of the month is every 5th day of the following month. Crediting of points for upgrades or migration to a new network technology made on the 21st to the 31st days of the month shall be made 45 days after the upgrade or add-on.
  3. Customer can earn points for every plan upgrade.

G. Subscription to Add-on Service

  • Get 20 points for every service added to your existing plan.
  • Qualified add-on services for this reward are Cignal, Famcam, and Wifi Mesh.

How it works

  1. To earn points, the PLDT Home account enrolled to PLDT Home Rewards should have an additional product subscription through PLDT Telesales, the PLDT Home website (https://pldthome.com/) or through requests made via 170 or 171, or PLDT sales and service centers. The enrolled PLDT Home accounts should be active, and should have no balance from previous bill or existing bill dispute.
  2. Crediting of points for add-ons made between the 1st to the 20th day of the month is every 5th day of the following month. Crediting of points for add-ons made on the 21st to the 31st days of the month shall be made after 45 days after the upgrade or add-on.
  3. Customer can earn points for every additional service to the existing plan.

H. Bonus Crystals

Plus, watch-out for Bonus Crystal Giveaways throughout the year!

Crediting of bonus crystals will not be real-time. Depending on the nature of the crystal giveaway, crediting may take between one to two weeks.

Exchanging My Crystals

PLDT Home partnered with MVP Rewards to make the redemption of your Crystals easy! Members can log in via MVPRewards.ph to view the total crystals earned and redeem their rewards through our menu of discounts and treats.

The MVP Rewards Marketplace features bill rebates for PLDT, Smart, Cignal and Maynilad bills and discount vouchers for dining and retail partners like National Book Store, Din Tai Fung, Nike, Krispy Kreme, Lazada, and a whole lot more!

PLDT Home Rewards have engaged the services of MVP Rewards and Loyalty Solution Inc. (“MRSI”) for the development, operations, and maintenance of the Program. To view the Terms and Conditions and Data Privacy Clause in full, click here.

To redeem reward items:

  1. Log in to MVP Rewards.
  2. Click REDEEM under PLDT.
  3. Members choose from the list of reward items under PLDT Home and click REDEEM.
  4. Members must have sufficient points balance to cover the cost of the item being redeemed.
  5. Confirmation of rewards item redemption is reflected in the transaction history.

Changes

PLDT reserves the right to modify or amend the program, or any part of it, where appropriate, without prior notice. Benefits may be revoked at any given time if a member is found to be abusing the program.

If I have any concerns, who do I contact?

For any questions about PLDT Rewards, members can call PLDT’s hotline at 171.