How do I redeem my FREE PLDT Home Health Pass?
To redeem your PLDT Home Health Pass - go to the mWell PH app and click the PLDT Home banner, input your voucher code and claim your 1 Consult Now and 1 Lifeline 16-911 Emergency Quick Response Pass.
What are included in the FREE PLDT Home Health Pass?
- Free one (1) Consult Now which can be used by you or anyone in your household to consult with a General Practitioner. This includes:
- Free e-Prescription
- Free e-Medical Certificate
- Free e-Laboratory Request
- Free one (1) ambulance ride – non-transferrable, within Metro Manila for any emergency situatio It includes free use of medical supplies and equipment and free endorsement to the hospital except Covid case, special case transfer, and Home Care.
What are the specializations applicable for the FREE Health Pass?
For the Consult Now, covered specializations include:
General Practitioners (Family Medicine and Primary Care only)
I already used my Free Consult Now health pass, can I still use the Free Ambulance ride?
Yes, the validity of the Free Health Pass and Free Ambulance ride is until February 29, 2024. As long as the particular service has not been used, it is valid until February 29, 2024.
What is the validity of the PLDT Home FREE Health Pass?
Validity period until February 29, 2024.
I have used up my Free mWell Health Pass (Teleconsultation and ambulance ride) before the end of free trial, can I already avail of the standard paid subscription of mWell via PLDT Home?
The mWell Health Pass as a standard offer via PLDT Home will be available soon.
mWell services may be availed directly via the mWell app. Lifeline may be reached thru these numbers: 16911 Using Landlines: 8839-25-25, Using Globe Numbers: 0917-52-16911, 0917-54-16911. Using Smart Numbers: 0998-98-16911, 0947-99-16911.
Where can I access my medical certificates, e-prescription, and e-laboratory requests?
After each online consultation, the doctors send you your e-Medical Certificate, e-Prescription, e-Lab Request. To access your consultation records:
- Click on the “Appointment” tab.
- Click the “Completed” tab on the Appointment page to view your completed appointments.
- Select the appointment to download your consultation notes, your e-Prescriptions, and any advice from your doctor.
- Your medical certificate, referral letter, and e-Laboratory request will also be sent via email after the consultation.
What is the Lifeline 16-911 service covered in the free vouchers?
Emergency Quick Response (EQR) Program
What are the inclusions of the EQR Program?
The following are included in the EQR Program:
One (1) free Emergency Quick Response through Lifeline 16-911 within Metro Manila only.
- Coverage period: March 1, 2023 to February 29, 2024
- Non-transferrable
- Free use of Basic Supplies and Equipment
- Full Endorsement to the Receiving Hospital
- Response Time is within 30 mins
- One-time use only
How can I contact Lifeline outside of the mWell app?
mWell user can contact Lifeline 16-911 to avail of the Free Lifeline Emergency Quick Response by clicking on the ‘Emergency’ hotline button in the app.
But you can also reach Lifeline thru these numbers: 16911 Using Landlines: 8839-25-25, Using Globe Numbers: 0917-52-16911, 0917-54-16911. Using Smart Numbers: 0998-98-16911, 0947-99-16911. We suggest you store these numbers on your mobile phones for easy access.
What are the accepted pick-up points covered by the EQR Service?
Pick-up point must be within Metro Manila during an emergency
How long is the activation of my free EQR service?
Activation is within 48 hours from the time of receipt of mWell email confirmation.
Given that it will take within 48 hours to activate my Lifeline coverage, will the FREE Health Pass cover the cost should I need the service prior activation?
Lifeline will accommodate the user but given that the processing will take within 48 hours, free coverage will not be provided yet.