Fiber Troubleshooting

My modem is hot when I touch it. What do I do?

Overheating modems can cause degraded services. You may notice that your internet speed slows down or stops despite being connected. It can be an indication that your modem is overheating. Excess heat can result in you not getting the full internet speed of your service.

Physically inspect your modem. If the lower or upper body of your modem feels hot to the touch, it may be a sign of overheating. If this is the case, you should turn off the modem immediately and let it cool down for 5 minutes before turning it on again.

Here are six tips on how to prevent your modem from overheating and keeping it cool:

  1. Place the modem in an elevated location in an open area (not in any closets or cabinets.)
  2. Keep the modem in a climate-controlled room
  3. Make sure the modem is not too close to any heaters
  4. Circulate the air around the modem with the fan and periodically clean/remove dust buildup on the outside ventilation of the modem
  5. Don’t place anything on top of the modem
  6. Put the modem in a stand at a slant or vertical position
  7. Turn off your modem when not in use

If this does not resolve your concern, send us a message on PLDT Home FB Messenger or on Twitter @PLDT_Cares. Restoration of service may take 36 hours.

For more detailed step-by-step
troubleshooting tips

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How to troubleshoot your PLDT Home Modem

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