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STEP-BY-STEP GUIDE
FAQS
CREATING MYHOME ID ACCOUNT
Follow these easy steps to create a myHome ID!
CREATION OF MYHOME ID
LINKING OF PLDT HOME ACCOUNT
1
Visit my.pldthome.com and click Create a myHome ID.
2
Fill out all required information.
3
Open the email sent to your registered email address.
4
Click on the link to verify your account.
5
Click Continue to finish creating your myHome ID!
6
Link your PLDT Account to start managing your account online!
1
Enter your PLDT Account Number.
2
You will be asked to validate your identity to ensure the security of your myHome ID.
There are two ways to validate:
Via OTP (one-time PIN)
1
Enter the 4-digit verification code sent to your registered mobile number
2
If that number is no longer active or updated, you may call 101012 then press 2 to update your mobile number. This should be done by the subscriber on record.
3
You myHome ID is now linked to your PLDT Account!
Via IVRS
1
If you can’t use your mobile phone, an instruction for IVRS validation will appear below the page.
2
A 6-digit verification code will be sent to your registered email address.
3
Using the PLDT Landline corresponding to the account number you are trying to link, call 101012, press 1 then key in the code.
4
Refresh the myHome page to check of the Account linking is successful.