Manila, Philippines, August 1, 2019 – Telecommunication and digital services leaders PLDT and Smart mark another milestone with the unveiling of the first ever PLDT-Smart converged Store in Quezon City.
The unique lifestyle hub is located at Vertis North, a central business and lifestyle district along Quezon Avenue. It is a one-stop experiential hub and digital lifestyle store for customers of the country’s two biggest telcos—PLDT and Smart—featuring customer-centric design and innovative digital installations that will raise the bar in in-store service experience.
PLDT-Smart’s executive team led the formal opening of the first ever PLDT-Smart converged store in Quezon City. In photo during the ceremonial toast are (L-R): PLDT FVP and Consumer Business Operations Management Head Marco Borlongan, PLDT Home ambassador Nicole Cordoves, SVP and Consumer Sales Head Alex O. Caeg, Chief Revenue Officer Alfredo S. Panlilio, Quezon City Councilors Wency Lagumbay and Candy Medina-Atienza, VP and Retail Operations Head Becky De Guzman, Chief Customer Experience and Data Analytics Advisor Ralph Brunner, AVP and Retail Operations Center Head Jun Marquez Jr., Home Retail Management Head Anna Marie Fernando, and PLDT Home ambassador Rica Peralejo.
“We’ve received great feedback from our first PLDT-Smart store in BGC, and we would like to replicate that experience for our customers in the metro north area,” PLDT’s Chief Revenue Officer Al Panlilo said. “Quezon City has always been a key market for us, and we look forward to serving our customers better through our industry-leading digital solutions and support services.”
As a digital hub, the PLDT-Smart Store features superior technologies such as the self-service InfoTouch Booth, which allows customers to view and print billing summaries, check account details and submit repair requests, among others; the Smart Super Kiosk, which lets customers pay their bills or request a change of SIM card without having to queue; and the Broadband Visualizer, which allows customers to check data usage for different types of online activities as well estimate download and upload times. This is useful for customers who are deciding on the most suitable broadband plan based on their specific needs.
An Interactive Table is also set up for guests who would like to browse, play, watch or listen while waiting for their companions in-store.
As the country’s largest and most populous city, Quezon City is a vital business hub. For PLDT and Smart, Quezon City has the second largest subscriber base nationwide for the fixed line business and has the biggest number of wireless subscribers in Metro Manila.
Currently, PLDT’s stores in Quezon City are located at SM North EDSA, Diliman, Fairview, Balara. Smart also has stores in key areas in Quezon City including SM North EDSA, Eastwood Mall, Robinson’s Magnolia, Ayala Fairview Terraces, Araneta Gateway, SM Novaliches, Ali Mall Cubao, and SM Fairview. Moreover, Sun’s standalone stores are in New Farmer’s Cubao, Ali Mall Cubao, Robinson’s Magnolia, SM North EDSA, SM Fairview, SM Novaliches, SB-Centris, SB Fishermall.
PLDT-Smart SVP and Consumer Business Customer Development Head Alex O. Caeg added, “With the opening of the newest PLDT-Smart Store in a strategically located and upscale mixed-use development in the north, we are expanding our footprint and strengthening our brand presence in this area. We want to ensure that our customers have access to the best of what we offer by bringing our services closer to them.”
The PLDT-Smart Store is at the 4th floor of Ayala Malls Vertis North, Quezon City.