Any postpaid account with a Payment Due Date that falls from March 15, 2020 to April 30, 2020 is automatically qualified for the Payment Due date extension.

PLDT will resume sending the billing file of Auto Debit Arrangement (ADA) accounts to the banks in May 2020.

Customers who opt to continue paying their bills may use our online payment facilities listed below:

• PayExpressOnline through myPLDT Smart app
• Paymaya
• Internet banking through our partner banks

The complete list of our accredited payment channels with step-by-step instructions can be found by visiting www.pldthome.com/paymentcenters.

Yes, customers whose accounts were temporarily restricted due to missed payment before the Enhanced Community Quarantine are qualified for payment extension and are encouraged to pay until April 30 to enjoy continuous service. However, accounts that were temporarily disconnected are not qualified for the program. They may settle accounts in full for their service to be reconnected.

No, there will be no bill suspension for our postpaid customers. We are committed to provide continuous services during the Enhance Community Quarantine. We encourage you to use our services to remain informed and stay connected during this time.

After the payment extension, we will send you your bill reflecting the first installment amount due. This will cover all outstanding balance as of April 30, 2020, equally divided in 6 months with no added interest or penalties for late payment.

Missed payments in any of the installment periods will go through the normal collection process. We encourage you to settle your bill in full on or before the due date to ensure continuous service.

No, you do not need to enroll. All postpaid PLDT Home accounts are eligible for the 6 months installment program with no interest and late payment charges.

Yes, you may pay your outstanding balance in full. You may pay in any of our online payment channels at home.

All postpaid accounts will be automatically enrolled for the 6 months installment scheme. If you wish to complete payment earlier, you may pay more than the amount due for the month.

Payments received less than the amount due may result to the temporary restriction of your internet service. We encourage you to pay the amount due in full to ensure continuous service.