Frequently Asked Questions

What is the PLDT Application Tracker?

It is a page in the PLDT Home website where you can check the progress of your new service application.

Who can access the PLDT Application Tracker?

All customers with existing application requests can access the PLDT Application Tracker anytime.

How can I access the PLDT Application Tracker?

Simply follow these steps:
1. Go to www.pldthome.com/pldt-tracker
2. Enter the email address and mobile number used during application or the 10-digit Service Reference (SR) number provided by our representative during the application.

What is a Service Reference (SR) number?

This is a 10-digit reference number provided by our representative during application that can be used to track the status of your application.

I cannot remember my Service Reference (SR) number. How else can I check the status of my application using the PLDT Tracker?

You may also enter the email address and mobile number you used during application to check its progress.

I cannot remember my Service Reference (SR) number and I forgot the email address & mobile number I put in the application. How else can I check the status of my application?

You may send us a message on PLDT Cares FB Messenger and Twitter @PLDT_Cares to know the status of your application.

What information are available in the PLDT Application Tracker?

You may view the following information in the PLDT Application Tracker:
1. Application status
2. Date and time of application
3. Service Reference Number

The application tracker is telling me the request is unsuccessful. What can I do about this?

The reason for unsuccessful application will be shown in the PLDT Application Tracker. You may be asked to file a new application; submit a document; or pay necessary fees, to proceed with your request.

Can I also use this tracker to check the status of my other requests for upgrade/add-on?

The PLDT Application Tracker will give you the status of your new service application. To know the status of your upgrade and other aftersales requests, please send us a message on PLDT Home FB Messenger, Twitter @PLDT_Cares or call 171.

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