What is a Prepaid Fiber service?
Prepaid Fiber is PLDT Home’s pay-per-use unlimited internet service with up to 35 Mbps speeds. Customers can top-up for as low as P299 for 7 days of unlimited internet.
How much do I need to pay to avail the Prepaid Fiber service?
P1,599 cash-out already comes with 15 days unlimited internet of up to 35 Mbps.
Is Prepaid Fiber service available nationwide?
Yes, it is offered nationwide but depends on the availability of Prepaid Fiber facilities.
Where can I apply for Prepaid Fiber service?
You can apply through our PLDT Home Sales Distributors where Prepaid Fiber is available.
Does Prepaid Fiber offer same data bandwidth as Postpaid Fiber?
No, Prepaid Fiber for new connect installation has a maximum speed of 35 Mbps. We recommend our best-valued offer of Unlimited Fiber Plan 1699, which has speeds of up to 200 Mbps and comes with a free landline telset, unlimited calls to 5 registered Smart and TNT numbers, and unlimited calls to PLDT landlines.
How and where can I top up my Prepaid Fiber Plan?
You can top up your Prepaid Fiber data pack through your myHome account. You can pay with a credit or debit card, or by scanning a QR code to pay with other payment modes such as Maya or GCash.
Where can I track my Prepaid load and data usage?
While Prepaid Fiber offers unlimited data, you can still view your purchase history and validity in your myHome account.
Can I top up multiple loads?
Yes, you can top up multiple Prepaid Fiber loads, but this will only extend the validity of your account. The speed of your Prepaid Fiber connection will remain the same regardless of the amount of load you purchase. You need to purchase a load every 60 days to keep your Prepaid Fiber service active.
Do you have a maximum allowed top-ups per day?
No, there is no maximum number of Prepaid Fiber top-ups you can make per day.
Aside from myHome, where can I top up my Prepaid Fiber?
Currently, you can only top up your Prepaid Fiber through your myHome account. However, we are working on expanding our top-up channels to all PLDT stores nationwide and online channels like Maya and GCash in the near future.
What will happen to my Prepaid Fiber account if I fail to top up for more than 60 days?
Your Prepaid Fiber service will be disconnected.
What is the minimum top-up amount to make my prepaid account active?
The lowest plan we have available is Php 299, which is valid for 7 days.