If you are encountering concerns on your Home WiFi Prepaid SIM, please call 171 so that you can get help troubleshooting your service. Be ready with your Home WiFi Prepaid number.
If the hotline agent recommends SIM replacement, you may go to any PLDT Store to get your SIM replaced, FREE of charge.
Just be ready with the Official Receipt/Acknowledgement receipt and Warranty Card issued to you when you purchased your Home WiFi.