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Book an appointment for a virtual meeting

Book an appointment for a virtual meeting

You can now book an appointment for new applications and aftersales transactions.

Some physical stores may be temporarily closed. Virtual appointment is available from Monday to Friday, 8:30AM to 5:30PM, across all locations. 

Step 1

Select a Branch

Select a branch nearest you and click Book an Appointment

Step 2

Select a Service

Select Virtual Appointment

Step 3

Select a Date

Set the date and time of your preferred appointment

As of January 10, 2022. Operating hours may change without prior notice.

Manila South West

  • Ayala Glorietta

    3F Glorietta 1 Ayala Center Brgy San Lorenzo Makati City

    Mon-Thurs (10:00AM to 8:00PM), Fri-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • Bicutan

    Doña Soledad, Better Living, Parañaque City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Las Piñas

    Alabang-Zapote Road, Bgy. Talon, Las Piñas City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Paco

    1627 Pedro Gil cor. Onyx Sts., Paco, Manila

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • SM BF Parañaque

    3rd Floor Cyberzone Area, SM BF, Paranaque City

    Mon-Sun (10:00AM to 5:00PM)

    BOOK AN APPOINTMENT

  • Pasay

    2550 FB Harrison cor. Galvez Sts., San Rafael, Pasay City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • PLDT-SMART Store Tower

    PLDT-SMART Converged Store, G/F Smart Tower Bldg. Ayala Ave. Makati City

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • RCB Makati

    RC Bldg. 7895 Makati Ave., cor. Dela Rosa Sts., Makati City

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • San Pedro

    San Vicente Rd, San Vicente, San Pedro, Laguna

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • SM Manila

    LG/F SM City Manila Cyberzone, Concepcion St., Arocerros cor. San Marcelino St., Ermita, Manila

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • SM Muntinlupa

    Level 2 SM Supercenter Tunasan Muntinlupa City

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • SM Southmall

    3rd Level SM Southmall, Alabang-Zapote Rd., Las Piñas City

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • SM Sta. Mesa

    SM Annex Bldg., R Magsaysay cor. Araneta Ave., Quezon City

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • World Plaza, BGC

    Unit 1&2 World Plaza 5th Avenue, Bonifacio Global City, Taguig

    Mon-Fri (9:00AM to 6:00PM) | Sat (9:00AM to 5:00PM)

    BOOK AN APPOINTMENT

  • Market Market

    4F, Unit 406, Market! Market!, Bonifacio Global City, Taguig, Metro Manila

    Mon-Thurs (10:00AM to 9:00PM) | Fri-Sun (10:00AM to 10:00PM)

    BOOK AN APPOINTMENT

Manila North East

  • Antipolo

    Circumferencial Rd., Gen. Luna St., San Roque. Antipolo City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Balara

    8001-A Commonwealth cor. Don Mariano Marcos Ave., Quezon City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Fairview Terraces

    Space#3010 Ayala Fairview Terraces, Quirino Hwy cor. Maligaya Drv., Bgy. Pasong Putik, Novaliches Quezon City

    Mon-Sun (10:00AM to 8:00PM)

    BOOK AN APPOINTMENT

  • Greenhills - Promenade

    Unit 203, 2nd Level Promenade MallGreenhills, San Juan, Metro Manila

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • Malabon

    319 Gen. Luna St., Bgy. Concepcion, Malabon City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Robinsons Magnolia

    3/F Robinson's Magnolia, Aurora Blvd., QC

    Mon-Thurs (10:00AM to 9:00PM) | Fri-Sun (10:00AM to 10:00PM)

    BOOK AN APPOINTMENT

  • SM Megamall

    4F Bldg B, SM Megamall, J. Vargas St., Mandaluyong City

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • SM North EDSA

    U/GF Annex Bldg., SM North Edsa cor. North Ave., Quezon City

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • Ayala Malls Vertis North

    Building 1, Level 4 Ayala Malls Vertis North Bagong Pag asa Quezon City

    Mon-Thurs (11:00AM to 9:00PM) | Fri-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • SM City Grand Central

    CZ08 SM City Grand Central, Rizal Ave Ext. Brgy 88 Zone 8 District 2 Grace Park East Caloocan City

    Mon-Thurs (10:00AM to 9:00PM) | Fri-Sun (10:00AM to 10:00PM)

    BOOK AN APPOINTMENT

North Luzon

  • Baguio

    22 Session Road, Baguio City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Bantay

    Bantay Arcade, Rizal St., Zone 6, Bantay, Ilocos Sur

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Camiling

    Quezon Ave. cor. Osmeña St., Bgy. Poblacion J, Camiling, Tarlac

    Tue, Thurs (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Candon

    GF, Galapia Bldg., Brgy. San Jose, National Hi-Way, Candon City, Ilocos Sur

    Mon-Fri (9:00AM to 4:00PM)

    BOOK AN APPOINTMENT

  • CB Mall Urdaneta

    3rd Level CB Mall Urdaneta Marcos Highway, Urdaneta, Pangasinan

    Mon-Sun (9:00AM to 7:00PM)

    BOOK AN APPOINTMENT

  • Concepcion

    A Mabini St., Bgy. San Nicolas, Concepcion, Tarlac

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Dagupan

    Nable St., cor. Pabacalera Rd., Poblacion, Dagupan City, Pangasinan

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • La Trinidad

    Jewel Igorot Building, Km 4, Brgy Balili, La Trinidad, Benguet

    Mon, Wed, Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Laoag

    P. Lazaro Ave. cor. Paco Roman St., Bgy 11, Laoag City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Manaoag

    Llamido St., Poblacion, Manaoag, Pangasinan

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Paniqui

    Baltazar Subd., Poblacion Norte, Paniqui, Tarlac

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • San Fernando, La Union

    Gov. Luna St., Bgy 4, San Fernando City, La Union

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Tarlac

    MH Del Pilar St., San Nicolas, Tarlac City, Tarlac

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

Central Luzon

  • Angeles

    Former Digitel Office, MSU Bldg,, Miranda St., Bgy. Sto Rosario, Angeles City, Pampanga

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Baliuag

    M. Ponce St., Tibag, Baliuag, Bulacan

    Mon-Sat (8:30AM to 5:00PM)

    BOOK AN APPOINTMENT

  • Cabanatuan

    Gen. Tinio St., Cabanatuan City, Nueva Ecija

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Cauayan

    National Highway, Cauayan, Isabela

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Floridablanca

    Sta. Maria St. Bgy. Poblacion, Floridablanca, Pampanga

    1st to 15th of the month only (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Gapan

    Tinio St., San Vicente, Gapan, Nueva Ecija

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Guagua

    Bgy. San Roque, Guagua, Pampanga

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Ilagan, Isabela

    Bgy. Calamagui 2nd, Ilagan, Isabela

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Lubao

    Sta Cruz, Lubao, Pampanga

    16th to 31st of the month only (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Malolos

    Sikatuna St., Catmon, Malolos, Bulacan

    Mon-Sat (8:30AM to 5:00PM)

    BOOK AN APPOINTMENT

  • Muñoz

    T. delos Santos St., Poblacion, Munoz, Nueva Ecija

    Tue, Thurs (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Olongapo

    3 Dela Cruz Drive, East Tapinac, Olongapo City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Plaridel

    A.C. Reyes St., Poblacion, Plaridel, Bulacan

    Mon-Fri (8:30AM to 5:00PM)

    BOOK AN APPOINTMENT

  • San Fernando, Pampanga

    V. Tiomico St., Bgy. Sto. Rosario, San Fernando City, Pampanga

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • SBMA Subic Bay Metropolitan Authority

    Bldg #60, Sampson Road, Central Business District Area, Subic Bay Freeport Zone

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • SM Marilao

    2/F SM Marilao, McArthur Hway, Bgy. Ibayo, Marilao, Bulacan

    Mon-Sun (10:00AM to 8:00PM)

    BOOK AN APPOINTMENT

  • Tuguegarao

    Balzain Road, Tuguegarao City, Cagayan

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Xentro Mall Santiago, Isabela

    Ground Floor, Xentro Mall, Bgy. Villasis, Santiago, Isabela

    Mon-Sun (9:00AM to 7:00PM)

    BOOK AN APPOINTMENT

South Luzon

  • Bacoor

    Lower Ground Floor, Bacoor Government Center, Bacoor Blvd., Bgy. Bayanan, Bacoor City

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Batangas City

    Noble St., Bgy. 7, Batangas City, Batangas

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Calamba

    J. P. Rizal corner Tibag Sts., Poblacion, Calamba, Laguna

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Carmona

    Governors Drive, Bgy. Maduya, Carmona, Cavite

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Cavite City

    Capt. Villareal St., Caridad, Cavite City

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • SM Daet

    Level 2 Cyberzone SM City-Daet Bgy Lag-on Daet Camarines Norte

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • Dasmariñas

    27 Aguinaldo Highway, Dasmariñas, Cavite

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • FCIE First Cavite Industrial Estate

    1st Cavite Indt'l Complex, Bo. Langkaan, Dasmariñas, Cavite

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Imus

    Aguinaldo Highway, Bgy. Tanzang Luma, Imus, Cavite

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Kawit

    Bisita St., Sarino Subd., Binakayan, Cavite

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Laguna TechnoPark Inc LTI

    PLDT LTI-Laguna Blvd., Bgy. Don Jose, Sta. Rosa City, Laguna

    Tue, Thurs (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Legazpi

    Ilawod East Rizal St., Bgy. 15, Legazpi City

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Lucena

    Doña Aurora Blvd., Bgy Gulang-Gulang, Lucena City, Quezon

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Masbate

    Quezon St., Bgy. Bapor, Masbate City

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Naga

    Units 101-102 & 112-113, G/F Centro Square, Penafrancia Avenue cor. Colgante Bridge, Bgy. San Francisco, Naga City

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Palawan

    42 Roxas St., Bgy. Maligaya, Puerto Princesa City, Palawan

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Pavilion Mall Binan

    G/F Bldg A, Pavilion Mall, Bgy. San Antonio, Binan, Laguna

    Mon-Sun (10:00AM to 8:00PM)

    BOOK AN APPOINTMENT

  • San Pablo

    C. Colago Ave., San Pablo City, Laguna

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Silang

    JP Rizal St. cor. Callejon St., Sambutan, Silang, Cavite

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • SM Bacoor

    3/F SM City Bacoor Bgy Panapaan Bacoor Cavite

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • SM Lipa

    2nd Level, SM Lipa Cyberzone, Pres J.P. Laurel Highway, Lipa City, Batangas

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • SM San Pablo

    2/F Cyberzone SM City San Pablo Maharlika Hiway San Pablo City Laguna

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • Sta. Cruz

    National Hi-way, Bgy. Pagsawitan, Sta. Cruz, Laguna

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Tagaytay

    Gen. Aguinaldo Highway, Bgy. Kaybagal South, Tagaytay City, Cavite

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Tanauan

    S. Castillo St., Bgy. 5, Tanauan City, Batangas

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Trece Martirez

    Bgy. San Agustin, Trece Martirez City, Cavite

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

Visayas

  • Bacolod

    Galo St., Bacolod City, Negros Occidental

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Jones

    Osmeña Blvd., Sta. Cruz, Cebu City, Cebu

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • La Paz

    Luna St., La Paz, Iloilo City, Iloilo

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Mactan

    M. L. Quezon Highway, Bgy. Pajo, Lapu-Lapu City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Mandaue

    A. S. Fortuna St., Bgy., Bakilid, Mandaue City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • McKinley, Roxas

    Mckinley St., Bgy. 3, Roxas City, Capiz

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Robinsons Place Dumaguete

    2nd Level Robinsons Place Dumaguete, Southroad Calindagan, Dumaguete City

    Mon-Fri (10:00AM to 7:00PM)

    BOOK AN APPOINTMENT

  • Silay

    Asuncion St., Hofileña Subd., Bgy. Mambulac, Silay City, Negros Occidental

    Mon-Wed (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • SM Seaside (Swing)

    Unit C01 – C02 Cyberzone, 3rd floor, SM Seaside City Cebu, Corner South Road Properties- Mambaling Rd., Cebu South Coastal Road, Bgy. Basak, San Nicolas, Cebu City

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • Tacloban

    (SMART Store Address) RSU Bldg., 117 Zamora St., 6500 Tacloban City, Leyte

    Mon-Fri (9:00AM to 6:00PM)

    BOOK AN APPOINTMENT

  • Tagbilaran

    2/F CitySquare, CPG Ave., Tagbilaran City

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Talisay

    Cebu South Road, Tabunok, Talisay, Cebu

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

Mindanao

  • Cotabato

    SK Pendatum (Almonte) Avenue, Cotabato City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Davao, Ponciano

    G/F PLDT Bldg., C. Bangoy Sr. St. (Formerly Ponciano Reyes St.), Davao City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Digos

    Roxas Extension, Digos City, Davao del Sur

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Gaisano Ozamiz

    G/F Gaisano Capital Mall Ozamiz Misamis Occidental

    Mon-Fri (8:30AM to 7:00PM)

    BOOK AN APPOINTMENT

  • General Santos

    PLDT Bldg., 351 Beatiles St., General Santos City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Kidapawan

    MKTC Bldg., Quezon Blvd., Kidapawan City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Koronadal

    2nd Flr KCC Mall, GenSan Drive, Koronadal City

    Mon-Sun (9:00AM to 6:00PM)

    BOOK AN APPOINTMENT

  • PLDT (formerly Maratel) Iligan

    Gen. Aguinaldo St., 9200, Iligan City

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • PLDT (formerly Philcom) Butuan

    PLDT (formerly Philcom) Bldg, J. C. Aquino Ave., Bgy. Imadehas, Butuan City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • PLDT (formerly Philcom) Metro CDO

    PLDT (formerly Philcom) Bldg, Max Y. Suniel St., Bgy Carmen, Cagayan De Oro City, Misamis Oriental

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • PLDT (formerly Philcom) Panabo

    PLDT (formerly Philcom) Bldg, Dvo. Agusan National Highway, Brgy. Gredu, Panabo City

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • PLDT (formerly Philcom) Surigao

    PLDT (formerly Philcom) Bldg, Narciso St., Bgy. Washington, Surigao City

    Mon-Sat (7:30AM to 4:30PM)

    BOOK AN APPOINTMENT

  • PLDT (formerly Philcom) Valencia

    PLDT (formerly Philcom) Bldg, Mt. Kitanglad St., Purok 4 Brgy. Poblacion, Valencia City

    Mon-Fri (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • SM Lanang

    3/F Cyberzone SM Lanang Premier, Lanang Davao City

    Mon-Sun (10:00AM to 9:00PM)

    BOOK AN APPOINTMENT

  • Toril

    Saavedra St., Toril, Davao City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT

  • Zamboanga

    Mayor Jaldon St., Zamboanga City

    Mon-Sat (8:30AM to 5:30PM)

    BOOK AN APPOINTMENT


    KCC Mall de Zamboanga

    3rd Floor, KCC Mall de Zamboanga

    Mon-Fri (9:00AM to 8:00PM)

    BOOK AN APPOINTMENT

Frequently Asked Questions

Where can I pay my Bills?

You can pay your PLDT bills via Paybox, Maya, Lazada, Shopee, GCash or PayExpress for payment posting time of 6 hours. Visit www.pldthome.com/paymentcenters for the complete list of authorized payment channels and updated posting time.

I need help about my bill. Where do I go now?

Just send us a message at PLDT Home FB Messenger, click this link to begin https://m.me/PLDTHome then select “Billing Services” to know your balance, request copy of bill and request for reconnection.

You can also send us a text message. Just type PLDTHOMEBILL and send to 8171 for Smart & TNT or 0970 0000 171 for other networks.

I want to report a Service Issue. Where do I go?

Send us a message at PLDT Home FB by clicking https://m.me/PLDTHome then select “Report A Problem” and follow the easy steps.

You can also download the Customer User Guide for the basic troubleshooting steps on https://pldthome.info/FBcustomer_user_guide.

I want to Follow-up a Repair Concern of mine. Where can I request for a follow-up?

You can now check the status of your repair ticket and know the schedule of our visit on the pldthome.com/pldt-tracker . Just enter your telephone number starting with the area code.

You can also send us a text. Just type TRACK<space>area code + telephone number and send it to 8171 for Smart & TNT or 0970 0000 171 for other networks.

I have an Aftersales Transaction to request. Where do go now?

You can now request landline special features, plan upgrade, transfer request and change telephone number using myPLDT Smart app. Just download the app from Google Play o App Store and link your PLDT account.

To know more about our promos and to apply, you can also visit www.pldthome.com

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