SIM Registration

 
GENERAL FAQs

Republic Act 11934 or the “SIM Registration Act” mandates all subscribers of SIM-based services, both new and existing, to register their SIM cards with their current telco provider.

 
 
FOR PLDT LANDLINE PLUS PREPAID SUBSCRIBERS

PLDT Home subscribers may register their SIM through the Smart SIM Registration Portal: www.smart.com.ph/simreg/pldt. Prepaid Subscribers will be asked to enter all the required SIM Registration information.

 
 
FOR PLDT POSTPAID SUBSCRIBERS (PLDT Landline Plus Postpaid, Call All and Home WiFi Postpaid)

As a postpaid subscriber, you are considered registered. Your personal information such as your full name, birthdate, sex, address, and proof of identification, which you have provided upon application to PLDT, will be used for your SIM Registration.


In case your PLDT records do not have all the SIM Registration required information, we will reach out to you via SMS to inform you on how you can provide the needed information and/or documents so that you can complete your SIM registration.

For PLDT Home WiFi Postpaid customers, you may check the device dashboard to view the sms at https://192.168.1.1 while connected to your Home WiFi

 
 
AFTER-SALES

There are several reasons why your number is being flagged as invalid:

  1. For Prepaid subscribers, it’s possible that your SIM has already been registered. You may call 171 to confirm your SIM Registration status.
  2. For Postpaid subscribers, only those with incomplete SIM Registration information in their PLDT records will be asked to go through the portal. If you did not receive an SMS with the portal URL, it means that your PLDT records are complete and your SIM is already registered. If you received an SMS with the portal URL but are still unable to go through the portal, please call 171.

 
 
SECURITY AND PERSONAL DATA PRIVACY

PLDT complies with Republic Act 10173 or the “Data Privacy Act” when processing the Personal Data you submit to register your SIM Card. Rest assured, PLDT has implemented the appropriate technical, organizational, and physical security measures to ensure the protection of your Personal Data and your privacy rights.

For more information about how your Personal Data will be protected and processed in line with your SIM Registration, please read the SIM Registration Privacy Notice here.

For more detailed step-by-step
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