What is PLDT Home Speed Add-On?
Speed Add-On, formerly known as Easy Speedboost, is a new offer from PLDT Home that empowers subscribers to affordably boost their WiFi speed as needed.
Is there a contract extension if I avail of the PLDT Home Speed Add-On?
There is no contract with the Speed Add-On. Subscribers can opt in and out anytime.
Who do I contact to request the PLDT Speed Add-On?
Subscribers may call 171 or send a message through PLDT Cares, SSCs, the PLDT Upgrade Official SMS sender, or PLDT Upgrade.
What is the SLA for the upgrade when I avail through this channel?
Your Speed Add-On request will be activated within 24-48 hours.
What is 6868 and 225678?
6868 and 225678 are virtual numbers used by PLDT Home to confirm a subscribers’ request to upgrade. Smart users can send their confirmation to 6868, while non-Smart users can send confirmation to 225678. Note that these numbers are also being used by other companies.
Are 6868 and 225678 legitimate numbers?
Yes. These are legitimate numbers used by PLDT Home. The subscriber will receive an introductory message stating that the numbers stated above are officially authorized by PLDT Home.
Apart from 6868 and 225678, where else can I apply for an upgrade?
Subscribers may call 170/171, send a message through PLDT Cares, visit any PLDT stores nationwide, or visit pldthome.com/fiber-upgrade
If I subscribe to Speed Add-On can I also get Rewards Crystals and more?
For every successful add-on, subscribers can earn guaranteed rewards, vouchers, and Maya cashback for up to 6 months.
PLDT Home Speed Add-On will be open to Fiber Unli 1299 only.
What are the milestones I have to achieve to earn Rewards Crystals?
All active subscribers who upgrade or avail of an add-on will instantly receive the following crystals on their 2nd, 3rd, and 6th month:
Subsequently, subscribers can earn additional crystals by registering to PLDT Home Rewards and by paying their bills on time and in full.
Maya Cashback Eligibility:
Pay your latest PLDT Home Bill through Maya on time and in full within 30 days of availing your add-on and get P50 Maya cashback to be credited to your account on the succeeding month.
When will my rewards crystals be credited?
Crystals will be seeded starting April 1, 2023. Extended until May 1, 2023 onwards.
I successfully upgraded my plan but the Rewards Crystals and Maya Cashback weren’t credited to my account.
If you didn’t receive any Rewards Crystals and Maya Cashback, reach us at 171 to raise this concern.