Our Dear PLDT Customers, The COVID-19 pandemic has dramatically impacted Filipinos here and abroad and we are one with you during these difficult times. I wanted to take this opportunity to share with you an update of all our efforts in trying to keep you connected and safe at your homes.
With the expected increase of home internet usage, we’ve improved our network by expanding the caching capacity of our Data Centers to help avoid network overload and accommodate data traffic of commonly used social media and streaming sites such as Google, Facebook, and Netflix.
For those who will have difficulty paying their bills on time, we’ve also implemented a 30-day bill payment extension period and suspended disconnection of overdue accounts with the bill period between March 16 to April 15.
Free Access to Content
Our PLDT Prepaid Home WiFi and PLDT Home volume-based customers now have free access to news websites for timely information about COVID-19. The list includes verified government and news websites—the DOH NCOV tracker, the official websites of the Department of Health and the National Disaster Risk Reduction and Management Council (NDRRMC), plus the news sites of CNN Philippines, ABS-CBN, Philstar, BusinessWorld, GMA News Online, and TV5.
Free calls are also available for PLDT, Smart, Sun and TNT subscribers to the COVID-19 hotline 1555, National Emergency Response Center 8888 and Citizen Complaint Hotline 911. PLDT Home Fibr Plan 1899 and above in Luzon are also given a one-month subscription to iFlix VIP usable until April 30.
Health & Safety of Our Employees
To make sure you and our field employees are safe from the virus, we are carefully controlling our field operations. Field crews remain ready to address emergency requirements and critical operations, as they follow strict health, safety, and sanitation procedures.
If you have any urgent concerns, you can easily access PLDT Home’s online platforms such as pldthome.com,Facebook.com/PLDTHome , and Twitter.com/PLDTHome.
These are just a few of the efforts that we’ve implemented for our PLDT Home customers. We will monitor the situation as the weeks go by and make sure you check our online platforms for more announcements of programs to help you get through these difficult times. We are one with you on this. Stay safe, stay smart, and stay home.
Al Panlilio EVP and Chief Revenue Officer of PLDT, Inc.