We are one with you in these difficult times.

For you and your family to stay connected given the government’s decision to extend the Enhanced Community Quarantine due to the COVID-19 outbreak, we are stretching the payment period and suspending the disconnection of overdue accounts of our postpaid PLDT Home customers until April 30, 2020.


Delivery of your printed bills may be delayed due to the enhanced community quarantine imposed by the government. You may view, download or print your bill by creating an account and logging in my.pldthome.com or through the myPLDT Smart app which can be downloaded from Google Play or Apple App Store.

FREQUENTLY ASKED QUESTIONS on the PAYMENT EXTENSION

Your electronic PLDT Home bill will be sent to your registered email address and mobile number starting May 2020.

 

GENERAL MECHANICS

  • Applicable to all postpaid accounts of PLDT Home
  • Monthly bills will be sent to the customers’ email address and mobile number in our records.
  • We encourage our customers to update their contact details to ensure that they will receive their bills on time. Our customers can update their contact information through the following channels:
    • By logging in or creating a myHome account at my.pldthome.com
    • Through the myPLDT Smart app which can be downloaded from Google Play or Apple App Store
    • By sending an email to pldtbilling@pldt.com.ph
  • Coverage of this program is until December 31, 2020
  • Instructions to request for delivery of printed bill starting January 2021 will be announced on or before December 15, 2020

  • FREQUENTLY ASKED QUESTIONS

Due to a migration program in our payments system, we have temporarily suspended acceptance of payments made through Citi One Bill or the auto-charge payment facility with your Citi credit card effective July 2020.

You may continue to pay your PLDT bills using your Citibank credit card account through Citibank Online or the Citi Mobile App.


FREQUENTLY ASKED QUESTIONS

Gadgets Set-Up

Downloadables