All new PLDT Home subscribers shall be automatically enrolled in Paperless Billing as approved by the National Telecommunications Commission (NTC). With this, your paperless billing can be viewed 3-5 days after your bill cut-off date.
For existing PLDT Home subscribers on paper bill, you will receive your printed bill within two weeks before your due date.
Read more about how to go green and choose paperless billing.
Here are the important sections of your bill that you need to know:
- Subscriber Name and Billing Address — On the upper left of your statement of account, you will see the name of the subscriber on record and the billing address.
- Billing Information — This is located on the upper right hand corner of your statement of account. This
section will show your account number, telephone number, statement date and customer TIN.
- Billing Summary - This is located on the upper right hand corner of your statement of account. This section will show your account number, telephone number, and customer TIN.
- Payment Stub — When paying over the counter, you can show your payment stub to the cashier for their
easy reference.
To avoid service interruption, payment
needs to be done on or before the billing
due date located in your bill summary.
Please be reminded that posting of your payment may have dependencies on the payment channel so we recommend for you to pay ahead of the due date to avoid inconvenience. For your reference check out the payment options available or you may see this information in Page 2 of your statement of account. Mark your calendars to avoid missing your due date!
It is important for you to know your monthly recurring billing due date to avoid the hassle of having no internet
when you need it the most. Set your calendar reminder so you don’t forget. We recommend for you to settle
your billing on or before the due date to ensure the payments are posted in your next billing statement.
You will be redirected to our payment
reminder portal when you try to browse
a website using an internet browser.
Once you have paid your bill, reconnection
is now made easy by calling our hotline
and following the voice prompt leading
you to our auto-reconnection option.
Once the system has detected your payment,
your internet service will be reconnected
within 1 to 2 hours.
Avoid the hassle of having no internet
when you need it the most and ensure
the that payment is made on or before
the bill due date.
Here are ways to view your eStatement/bill summary:
Via Your myHome:
You can view your current bill and your past billing statement in the last 12 months through your myHome Account
If you don’t have a myHome Account, create
one today and manage your account at your
own convenience. Create a myHome account
now.
Via
Email Notification
An email notification with your bill
summary will be sent to you every month
to your registered email address. In
order to view the complete details of
your bill, just select "View Billing
Statements" and type in your password.
Via
SMS Notification
As soon as your bill is available online,
an SMS notification containing your
bill summary will also be sent to you.
To avoid missing the bill notifications,
it is important to keep the contact
information updated through our hotline
171.
We have thousands of authorized payment
channels nationwide such as alternative
payment centers, banks over-the-counter,
internet banking, auto-charge, ATM,
phone banking, Smart Money. Find out
the nearest and most convenient payment
option for you click here to get the list
of our payment centers.
In case you are wondering why you have pro-rated charges on your first billing, this is because your service order for upgrade/downgrade, transfer or reconnection of service was activated before or after your bill cut-off. This only means you are being charged for the proportionate pro-rated charges incurred upon activation of service order up to the cutoff of the bill. Your billing will normalize on your succeeding billing cycles.
You may view your account credit
limit by clicking on the Account Balance
button on the sidebar menu of your myHome
Account.
The account owner shares the account
credit limit and account member/s so
their combined purchases cannot exceed
the account credit limit even if they
haven't reached their individual purchase
limits yet.
For example, owner A's account credit
limit is P3000 and he assigns a purchase
limit of P2000 to each of his 2 account
members, B and C. If Owner A already
consumed P1000 and B consumed another
P1500, C can only consume up to P500
only. They will have to wait for the
credit limit to refresh on the next
billing cycle.
We are one with you in these difficult times.
For you and your family to stay connected given the government’s decision to extend the Enhanced Community Quarantine due to the COVID-19 outbreak, we are stretching the payment period and suspending the disconnection of overdue accounts of our postpaid PLDT Home customers until April 30, 2020.
| PAYMENT DUE DATE |
NEW DUE DATE (with payment extension) |
| March 15, 2020 and April 15, 2020 |
May 15, 2020 |
| March 16, 2020 and April 16, 2020 |
May 16, 2020 |
| March 17, 2020 and April 17, 2020 |
May 17, 2020 |
| March 18, 2020 and April 18, 2020 |
May 18, 2020 |
| March 19, 2020 and April 19, 2020 |
May 19, 2020 |
| March 20, 2020 and April 20, 2020 |
May 20, 2020 |
| March 21, 2020 and April 21, 2020 |
May 21, 2020 |
| March 24, 2020 and April 24, 2020 |
May 24, 2020 |
| March 25, 2020 and April 25, 2020 |
May 25, 2020 |
| March 26, 2020 and April 26, 2020 |
May 26, 2020 |
| March 27, 2020 and April 27, 2020 |
May 27, 2020 |
| March 28, 2020 and April 28, 2020 |
May 28, 2020 |
| March 29, 2020 and April 29, 2020 |
May 29, 2020 |
| March 30, 2020 and April 30, 2020 |
May 30, 2020 |
| April 01, 2020 |
May 01, 2020 |
| April 02, 2020 |
May 03, 2020 |
| April 03, 2020 |
May 03, 2020 |
| April 04, 2020 |
May 04, 2020 |
| April 05, 2020 |
May 05, 2020 |
| April 06, 2020 |
May 06, 2020 |
| April 07, 2020 |
May 07, 2020 |
| April 08, 2020 |
May 08, 2020 |
| April 09, 2020 |
May 09, 2020 |
| April 10, 2020 |
May 10, 2020 |
| April 11, 2020 |
May 11, 2020 |
| April 12, 2020 |
May 12, 2020 |
| April 13, 2020 |
May 13, 2020 |
| April 14, 2020 |
May 14, 2020 |
Delivery of your printed bills may be delayed due to the enhanced community quarantine imposed by the government. You may view, download or print your bill by creating an account and logging in my.pldthome.com or through the myPLDT Smart app which can be downloaded from Google Play or Apple App Store.
FREQUENTLY ASKED QUESTIONS on the PAYMENT EXTENSION
The Payment Extension is applicable for postpaid accounts with Payment Due Dates from March 15, 2020 up to April 30, 2020 regardless of credit rating. There is no enrollment needed to be done by customers.
Any postpaid account with a Payment Due Date that falls from March 15, 2020 to April 30, 2020 is automatically qualified for the Payment Due date extension.
PLDT will resume sending the billing file of Auto Debit Arrangement (ADA) accounts to the banks in May 2020.
Customers who opt to continue paying their bills may use our online payment facilities listed below:
- PayExpressOnline through myPLDT Smart app
- Paymaya
- Internet banking through our partner banks
The complete list of our accredited payment channels with step-by-step instructions can be found by visiting www.pldthome.com/paymentcenters.
Yes, customers whose accounts were temporarily restricted due to missed payment before the Enhanced Community Quarantine are qualified for payment extension and are encouraged to pay until April 30 to enjoy continuous service. However, accounts that were temporarily disconnected are not qualified for the program. They may settle accounts in full for their service to be reconnected.
No, there will be no bill suspension for our postpaid customers. We are committed to provide continuous services during the Enhance Community Quarantine. We encourage you to use our services to remain informed and stay connected during this time.
You will receive your bill statement in May which includes the installment amount with no interest and penalty plus current charges.
This is a payment scheme that allows customers to pay their unpaid balance as of April 30 for a maximum of six months, with 0% interest and no penalties from May 2020 up to October 2020.
All PLDT consumer postpaid subscribers with unpaid or outstanding balance on May 1, 2020 are qualified to the Payment Installment program.
After the payment extension, we will send you your bill reflecting the first installment amount due. This will cover all outstanding balance as of April 30, 2020, equally divided in 6 months with no added interest or penalties for late payment.
Missed payments in any of the installment periods will go through the normal collection process. We encourage you to settle your bill in full on or before the due date to ensure continuous service.
No, you do not need to enroll. All postpaid PLDT Home accounts are eligible for the 6 months installment program with no interest and late payment charges.
Yes, the installment amount due and monthly charges will be reflected in the SOA. Please visit this guide for more info.
Yes, you may pay your outstanding balance in full. You may pay in any of our online payment channels at home.
All postpaid accounts will be automatically enrolled for the 6 months installment scheme. If you wish to complete payment earlier, you may pay more than the amount due for the month.
Payments received less than the amount due may result to the temporary restriction of your internet service. We encourage you to pay the amount due in full to ensure continuous service.
To qualify for this deferred payment, you must have an outstanding balance as of April 30, 2020.
Yes, all accounts enrolled in ADA with outstanding balance as April 30, 2020 are qualified.
Your electronic PLDT Home bill will be sent to your registered email address and mobile number starting May 2020.
GENERAL MECHANICS
Due to a migration program in our payments system, we have temporarily suspended acceptance of payments made through Citi One Bill or the auto-charge payment facility with your Citi credit card effective
July 2020.
You may continue to pay your PLDT bills using your Citibank credit card account through Citibank Online or the Citi Mobile App.
FREQUENTLY ASKED QUESTIONS
We are suspending acceptance of ADA with Citibank starting July 2020 as we migrate our internal payment systems to ensure that all payments made through your auto debit arrangement are properly credited to your PLDT Home account.
- You may opt to pay your PLDT myHome bill thru Citibank Online or the Citi Mobile app using your Citibank credit card
- Other alternative payment options are Paymaya, G-Cash and online banking. A list can be viewed by visiting https://pldthome.com/paymentcenters
There will be no disconnection of service for our Citibank ADA customers who will pay their June and incoming statements through alternate channels as an effect of this activity.
We are working to complete the internal migration immediately. In the meantime, we will provide sufficient timelines for our customers to settle their payments and with an assurance that there will be continued service.
For questions about this activity and other billing concerns, you may send an email to pldtbilling@pldt.com.ph and we will respond to your concerns within 24 hours.
PLDTHOMEBILL SMS help channel is a customer support channel where you can get assistance for your most common billing concerns which include the following transactions:
- Balance Inquiry
- Request for Bill copy
- Where to Pay
You may text PLDTHOMEBILL to 09700000171 for free using PLDT, Smart and TNT. Just wait for our reply detailing the next steps and follow the instructions.
Sending an SMS is free of charge using PLDT, Smart and TNT numbers. We are continuously working to make the channel available to all networks for the convenience of every PLDT customer. Please keep posted for our updates.
You may use the channel for Balance Inquiry, Request for Bill Copy and Where to pay concerns. We are continuously working on expanding the channel and adding more transactions so we can cater to more types of concern.
You will receive a response near real-time for Balance Inquiry and Where to pay concern. For Request for Bill copy, we will send the billing statement to the email address you provided within 24 hours.