PLDT HOME DSL is an internet service that can provide you and your family with a strong reliable connection. It's a family-sized connection, meaning all members of the family can be connected at the same time. It can also provide you with the high speed that you want.

We have plans that best fit your internet service requirement. Our Unlimited Plans are for moderate to heavy internet users, while our Speed Plans is for users who need super-fast internet.

Learn more about the plan that best fit your preference. Visit our online shop via https://pldthome.com/dsl.

You can choose the DSL plan perfect for your home. Apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application with in 24-48 hours. For faster processing, fill out the required customer information, prepare and attach your government issued ID, and send a signed subscription certificate via email. (Note: Our sales processing agent will email you the subscription certificate.)

If you are upgrading your service your application is subject to existing credit policies and account validation within 24-48 hours.

Apply today, visit our online shop at https://pldthome.com/dsl.

You will not have data connection once you consume your monthly volume allowance until your monthly volume is refreshed on your next billing cycle. You will be redirected to an online portal where you can reload your data. You will also receive a pop-up to remind you of your data consumption once you reach 70% and 90% of your monthly data allowance.

You can reload your data through your myHome Account. Your reload will be charged to your monthly bill.

You can check your monthly data usage using your myHome account. If you don't have a myHome account yet, you can create one at http://my.pldthome.com. This will allow you to check how much of your monthly data allocation has been consumed, avail of volume boosters, and manage other account details.

PLDT HOME Ultera is our wireless internet service. Ultera is best for families who use the internet for simple activities such as researching online for school, social media, and sometimes watching videos on YouTube.

HOME Ultera works on TD LTE technology with an outdoor or indoor antenna and Wi-Fi Modem which is a Fixed Wireless Internet for your home. While Smart Bro Mobile LTE works on FD LTE technology and comes with a pocketWiFi which can be used anywhere where there is Smart signal.

To ensure quality of service, our installers will conduct actual signal testing inside the homes of our subscribers to ensure that signal requirements are met prior to activation of your subscription.

HOME Ultera is now present in more areas nationwide! To check if Ultera is present in your area, go to http://pldthome.com/ultera and apply for any of our Ultera plans.

We have plans that best fit your internet requirement for as low as P699 per month with speeds up to 3Mbps.

Learn about the plan that best fit your preference and apply now in our online shop via http://pldthome.com/ultera

You can choose the Ultera plan perfect for your home. Apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application with in 24-48 hours. For faster processing, fill out the required customer information, prepare and attach your government issued ID and proof of billing, and send a signed subscription certificate via email. (Note: Our sales processing agent will email you the subscription certificate.)

If you are upgrading your service your application is subject to existing credit policies and account validation within 24-48 hours.

Apply today, visit our online shop via https://pldthome.com/ultera

No we don't, all of PLDT HOME Ultera Plans come with a monthly data allowance. If you are looking for a plan that offers Unlimited Data, for as low as P1,299 per month, we may have a PLDT Home DSL or Fibr plan perfect for your requirement.

You will not have data connection once you consume your monthly volume allowance until your monthly volume is refreshed on your next billing cycle. You will be redirected to an online portal where you can reload your data. You will also receive a pop-up to remind you of your data consumption once you reach 70%, 90% of your monthly data allowance.

You can reload your data through your myHome Account.Your reload will be charged to your monthly bill.

You can check your monthly data usage using your myHome account. If you don't have a myHome account yet, you can create one at at http://my.pldthome.com. This will allow you to check how much of your monthly data allocation has been consumed, avail of volume boosters, and manage other account details.

Cignal TV is an add-on to your baseplan. It can accommodate both Standard Definition (SD) and High Definition (HD) TV broadcasts. The different subscription packages available have a complete mix of the most popular channels that meet your family's needs in relation to sports, movies, entertainment, news & information, and kid's channels.

Visit our online shop for the complete list of channels via http://pldthome.com/cignal-plans

You can apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application within 24-48 hours. Your application is subject to account validation and existing credit policies.

Apply today, visit our online shop via https://pldthome.com/cignal-plans

You can have up to three (3) Cignal TV set top box (STB) running on a single Fibr connection. Each TV will need its own Set Top Box.

No. Thanks to the power of Fiber-optic technology, each Cignal TV connection will have its own dedicated port allocated for it ensuring best quality TV service without affecting your Internet speed.

No. Your Cignal set top box (STB) currently does not support direct streaming of HD TV channels to a PC or Telpad. There is no website for watching HD TV Channels.

iFlix is an online streaming service with over 14,000 hours of content. This includes your well-loved Koreanovelas, Hollywood blockbuster movies and TV shows, cartoons your kids will love, and so much more!

To access iFlix, registration is required. Go to https://pldthome.com/iflix

Watch iFlix anytime, anywhere on your PC/laptop, Tablet/Telpad, TV via your TVolution and your smartphones!

You can connect up to 5 devices with your iFlix account.

Your PLDT Home plan should have a speed of at least 3 Mbps to enjoy iFlix.

The lineup is displayed in the iFlix home page http://pldthome.com/iflix. You can also download movies and watch offline.

Yes, iFlix will consume your monthly volume allowance.

Netflix is a streaming software that enables you to instantly watch content through any Internet-connected device that offers the Netflix app.

To access Netflix, registration is required. Visit http://pldthome.com/netflix to register. For new users, you may enjoy your 30-day FREE Netflix trial. After the 30-day trial period, if you wish to continue the service, you may conveniently add-on the service to your PLDT Home account.

Watch Netflix anytime, anywhere on your PC/laptop, Tablet/Telpad, TV via your TVolution and your smartphones!

There are three (3) available Netflix plans that will definitely suit your needs. You can watch your favorite TV shows and movies using your device for as low as P370 per month. For High-definition experience, you can watch on two devices simultaneously for P460 per month. If you want an ultra-high definition streaming, you can choose Plan P550 per month and watch on four devices simultaneously. To know more, visit http://pldthome.com/netflix.

The lineup is displayed in the Netflix home page http://pldthome.com/netflix You can also download movies and watch offline.

Yes, Netflix will consume your monthly volume allowance.

FOX+ is a video on demand (VOD) service that includes a range of premium content, including LIVE sports. It is an all-inclusive entertainment offering with a simple and smooth experience.

TV shows available at the same time as the US

• Hollywood Movies
• National Geographic Content
• Star Chinese Movies and Drama
• LIVE Bundesliga Matches
• LIVE Australian Open, French Open, Wimbledon, and US Open Matches

Get access to your favorite shows anytime, anywhere with Fox+. Enjoy your free trial today! For more information, visit Fox+ brand page.

FOX+ is compatible with iOS, Android or Web browser for your convenience!

Yes, FOX+ will consume your monthly volume allowance.

Register online today! Go to http://pldthome.com/fox+

iWant TV is an over-the-top platform where Philippine-based users can watch Kapamilya (ABS-CBN) shows, movies, and video exclusives on their computers and mobile devices via web browser or the iWant TV App.

An iWant TV account is only allowed to watch one video on iWant TV at one time. For example, if you're watching ABS-CBN livestreaming on your laptop and you start watching on your smartphone using the same account, the video on your laptop will stop playing.

As with any video streaming service, a good internet connection is required to enjoy uninterrupted viewing. You should have at least 3 Mbps internet speed.

Yes, iWant TV will consume your monthly volume allowance.

For as low as P120/month you can enjoy watching your favorite shows from iWant TV anytime, anywhere.

You can subscribe and register at http://pldthome.com/iwantv.

Yes, you can avail an iPhone 6s as an add-on to your PLDT Home subscription. To learn more about the plans available visit our online shop via https://pldthome.com/dsl/add-ons

The iPhone 6S comes with a Smart Postpaid Plan with the following inclusions:

• 500min calls to Smart, TNT, Sun and PLDT
• 2,000 ALLNET SMS
• 250MB monthly volume internet (all sites)
• 300MB monthly volume internet for Facebook, Instagram and ViberUNLIMITED Spinnr Streaming

Lock-in period of the iPhone 6S plan is 36 months.

*Note: The iPhone 6S comes in silver, space gray, gold and rose gold. Available color is subject to units in stock.

Yes. Samsung Galaxy S8 with Smart Giga Plans may be availed on top of your PLDT Home Subscription.

Choose from Smart's biggest data plans that fit your preference. Visit our shop

Samsung Galaxy S8 is initially offered to pre-qualified subscribers but you may also avail of the Samsung S8 plan via PLDT Sales & Service Center (SSC), or online visit Samsung page.

You need to go to a PLDT Sales and Service (SSC) to get assistance.

We will replace defective Smart Mobile SIM cards if found to be defective and returned within 7 days from the time of receipt free of charge. If returned beyond 7 days, a SIM replacement fee of P50 will be charged.

Defective, Samsung S8 devices is covered by a 1-year supplier warranty on parts and services at Authorized Samsung Service Centers. Get a Mobile Certificate first at any PLDT SSC before bringing your device to the Samsung Service Center. If found to be defective, PLDT will replace the unit if it was reported within the 7 days from the time it was received. Just bring the Technical Report from the Samsung Service Center.

To learn more about our latest and exciting mobile phone offers, check out our Mobile Connectivity page in our Smart Home Shop via http://store.pldthome.com/category/mobile-connectivity

Yes you can.You need to go to a PLDT Sales and Service (SSC) to get assistance. We will replace defective Smart Mobile SIM cards if found to be defective and returned within 7 days from the time of receipt free of charge. If returned beyond 7 days, a SIM replacement fee of P50 will be charged.

Defective devices will be covered by its respective supplier warranty on parts and services. You will need to get a Mobile Certificate first at any PLDT Sales & Service Center (SSC) and bring your device to its respective authorized service center.

If your device is found to be defective by the authorized service center, secure a technical report and PLDT will replace the unit if it was reported within 7 days from the time it was received.

Yes, you can connect up to 4 simultaneous users using ethernet cable for high speed connections.

The two USB ports is used to connect storage drives and printer sharing.

The D-Link router reduces interference and extends the range of your internet connections at home whether it is wired or wireless.

There will be an additional monthly installment in top of your monthly bill. You also have an option for a one-time cash payment. To learn more about the D-Link Router, visit https://pldthome.com/d-link

Apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application with in 24-48 hours. Your application is subject to account validation and existing credit policies.

Apply today, visit our online shop via https://pldthome.com/d-link

Yes, the initial cash out is PHP 3,000. You may pay in in any PLDT Authorized Payment Center or PLDT Sales & Service Centers (SSC). Once the payment has been posted, we will deliver your D-Link Router

PLDT Fam Zone is a value added service which provide safe internet experience for children. To help parents manage their children’s online consumption, it screens out sensitive sites using key words and classifications (i.e. pornography, drugs, violence etc.)

The Fam Zone is available for the investment of P299 for the first 24 months and then P99 monthly service fee for the succeeding months. This is to cover for the device cost.

The Fam Zone App is available for P149 per month for the initial App and P99 per month for an additional App. You may only get 2 additional Apps.

You also have an option to avail the Fam Zone Box for a one-time payment of P4,000.

Apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application within 24-48 hours. Your application is subject to account validation and existing credit policies.

Apply today visit our online shop via https://pldthome.com/famzone

The Fam Zone Box connects to your existing modem and will broadcast its own Fam Wi-Fi network. Follow the step by step guide to help you set-up and get started!

Yes, the Fam Zone Box has 3 Wi-Fi networks – Family, Guest and Unfiltered, as well as four LAN port, to cover your entire home network. Devices connected to the Family or Unfiltered network can still interact with other device on the Wi-Fi modem provided by PLDT during installation.

The Fam Zone Box broadcasts a family network which kids need to connect to and register their devices on in order to be protected by Fam Zone. If your children are not connected and registered on the family network, they may not be correctly protected by Fam Zone.

No, the Fam Zone Box is a wireless router which should not slow down your internet speed.

To protect devices of your kids when away from home, you can install the Fam Zone App on their device.

The Fam Zone App enables a device management technology which manages access to device features and usage of apps. Our App also installs VPN technology to route internet (data) traffic through the Fam Zone web-filters.

The Fam Zone App has 3 roles:

1. Filtering when devices leave the Fam Zone home network.
2. Scanning Apps installed on the device.
3. Controlling accessible device features.

If you need any of these functions to protect your kid/s, then a Fam Zone will give you peace of mind and help you provide your family with smart parenting options.

No. We do however highly recommend the Fam Zone Box because it allows you to create a personal internet experience for all users in your home and most importantly it allows you to control internet access of all devices connected to your home broadband including PCs, smart TV and gaming platforms.

PLDT Home Smart Watch, is a multi-functional kiddie watch. It allows you to track the location of your kids and get instant notifications when they go beyond a set 'safe zone.'

You need a Telpad plan to fully utilize the PLDT SmartWatch.

Apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application within 24-48 hours. Your application is subject to account validation and existing credit policies.

Apply today, visit our online shop via https://pldthome.com/telpad/smartwatch

It is affordable to get peace of mind as parents. For as low as PHP 199 per month on top of your existing Home Broadband Plan you can track your kids wherever they are.

The waterproof grade of this product is IP65, which can only protect the watch from splashing water. Do not wear your watch to swim, dive, or bathe.

Your watch will provide two kinds of positioning modes: GPS (global positioning system) and LBS (location-based service).

Position accuracy will be different according to different positioning methods. All position information is only for reference in a certain range.

The position information and voice message will work based on the communication between the GPRS network and the cloud server. This means, GPRS connection will require data usages and may incur additional charge if you exceed the free data volume.

The Smart Watch comes with Call All with 60 mins calls to Smart, TNT, Sun and PLDT landline. It also comes with 50MB data.

No the materials have passed a series of tests which can ensure safety of all users most especially your kids.

Yes. The GPS (Global Positioning System) information from the server will not be used for any commercial application or development without authorization.

With the Telpad, you can perform a wide variety of tasks, and enjoy a collection of multimedia content. You can browse the internet, use email applications, watch movies and videos, play music, take and edit photos, read e-books, access your social networking sites, play games, or download apps.

Our latest unit is the Red Dockless Telpad.

We also offer the Telpad MA7, HC7 & MT7.

To learn more about our latest Telpad offers, visit our online shop via http://store.pldthome.com/product/telpad#plans.

Enjoy the PLDT Home Telpad with it’s improved stability battery life and performance. To get the complete details of our Home Telpad, visit our online store via http://pldthome.com/telpad/telpad-units.

Apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application within 24-48 hours. Your application is subject to account validation and existing credit policies.

Apply today, visit our online shop via https://pldthome.com/telpad

It is easy to own our PLDT Home Telpad because no cash out is needed. An additional monthly amortisation will be charged on top of your monthly service fee for the next 36 months. Learn more about the Telpad Plan via http://pldthome.com/telpad.

Pre-termination terms apply which is equivalent to three (3) months broadband monthly service fee (MSF), plus the remaining amortization of the tablet.

If the broadband service will be retained and the Telpad will be discontinued, the pre-termination fee (PTF) shall be the remaining Telpad amortization only.

The PLDT Call All Service bundles the Postpaid Main Landline and a Wireless Landline that allows you to make FREE and UNLIMITED landline calls to your Home Zone when calling from anywhere in the country.

Home Zone refers to the area/province where your PLDT Main Landline is installed.i.e. Physical address is located in Makati, Metro Manila MM (02) PLP Number can be brought to Cebu (032) PLP calls to Manila from Cebu – Local/Unlimited

All you have to do is insert the PLDT Postpaid SIM into any open line cellular phone and use it like a regular line. It is that quick and easy.

Yes. You can make and receive unlimited landline calls within or outside your Home Zone.

Yes. You can make and receive SMS to all network.

No. Only 60 SMS is free every month.

Yes. You will be charged 1.00 per SMS sent.

TA one-time P100 Activation Fee to be billed on the 1st Billing Statement.

Just add P250 on top of your monthly service fee.

Lock-in period is Twenty-Four (24) months and a Pre-termination fee of P2,500 if cancellation is made within the lock in period.

For new customers, you may customize your plan by choosing this add-on to your application. Once you complete your application you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application with in 24-48 hours. For faster processing, fill out the required customer information, prepare and attach your government issued ID, and send a signed subscription certificate via email. (Note: Our sales processing agent will email you the subscription certificate.)

If you are upgrading your service, your application is subject to account validation and existing credit policies with in 24-48 hours.

The Unli Fam Call Promo allows subscribers to enjoy unlimited calls to five (5) nominated Smart/Sun/TNT numbers. This promo shall run from December 20, 2016 to June 30, 2018.

The Unli Fam Call Promo is open to new and existing PLDT subscribers with DSL Plan 1299 and up.

For as low as only P99/month on top of your monthly service fee you can avail of this service.

Yes. Changing of nominated Smart/Sun/TNT numbers will only be allowed 1 month after the date of nomination.

You may change the nominated number through your myHome account. To learn more about your myHome account, visit our myHome FAQ page at https://pldthome.com/support/myhome-faqs

For new customers, you may customize your plan by choosing this add-on to your application. Once you complete your application you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application with in 24-48 hours. For faster processing, fill out the required customer information, prepare and attach your government issued ID, and send a signed subscription certificate via email. (Note: Our sales processing agent will email you the subscription certificate.)

If you are upgrading your service, your application is subject to account validation and existing credit policies with in 24-48 hours.

Aside from its basic built in caller id display our telset comes with these features:

• Hands free dialing and speakerphone
• Records 38 incoming calls and 5 outgoing calls
• Music on Hold function
• Ring volume (high/low/off)
• Redial function

Get your Trendy Telsets today via our online shop, visit http://store.pldthome.com/category/landline-telsets

Yes, we have a display of these units at our Sales and Service Centers. For new customers, after choosing your plan, you may add-on a Telset in your service request. Apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application with in 24-48 hours. For faster processing, fill out the required customer information, prepare and attach your government issued ID, and send a signed subscription certificate via email.

If your upgrading your service, your application is subject to account validation and existing credit policies with in 24-48 hours

Paperless billing is the paper-free, environment-friendly way to receive and view your bill. This enables you to check conveniently your current and previous bills up to the last 12 months anytime, anywhere and on any internet capable device.

An eStatement is the electronic version of your monthly billing statement directly sent to your registered email address. Instead of printed bills, you will receive your monthly bill summary with the secured link to access your eStatement. It will be in PDF form which you can download so make sure your device has a PDF viewer.

Aside from the convenience of being able to check and track your bills online, Paperless Billing allows you to contribute in making our world a better and greener place. It helps reduce paper waste and saves beautiful trees from being cut down.

You can enroll your account in Paperless Billing by managing your bill delivery option in your myHome account at https://my.pldthome.com.

You may also send GOGREEN(space)area code+telephone number(space)10-digit account number(space)email address to 0970 0000 71.

*Effective July 8, 2017, new residential subscribers may call our Customer Care Hotline 171 or visit any of our Sales and Service Centers if they wish to enroll to Paperless Billing.

With paperless billing, you can now view your eStatement 3-5 days after your bill statement date.

Yes, to view your PLDT bill statement on your registered email address, you open the attachment and enter your 10-digit account number. For example, 0012345678.

• myHome account- Your current bill and your billing statements in the last 12 months can be viewed in your myHome account at https://my.pldthome.com.
• Email Notification- An email notification with your bill summary will be sent to you every month to your registered email address.
• SMS Notification- As soon as your bill is available online, an SMS notification containing your bill summary will also be sent to you.
• myPLDT Smart app- Download for free in the Google Play Store and the Apple App Store.
• Customer Care Hotline 171- You may call our Customer Care Hotline to check your bill summary.

Yes. It is important that you keep your contact information with us updated so you won't miss your bill notifications and other important advisories. You may have these updated through any of the following:

• Email us at pldtbilling@pldt.com.ph
• Create or log in to my.pldthome.com
• Visit any of our Sales and Service centers
• Call our Customer Care Hotline 171

You can update your bill delivery option to paper bill at no additional cost through your myHome account at https://my.pldthome.com , through our customer care hotline 171 or visit any of our Sales and Service Centers.

However, we encourage you to get engaged in paperless billing to support the worldwide cause to a greener future.

Here are some helpful tips to ensure that you’ll be receiving your monthly eStatements:

• Your email address should be valid
• Your mailbox should not be full
• Add cares@pldt.com.ph to your address book so our email will not be tagged as spam
• Disable your email’s auto-junk settings

You may request to resend a copy of your eStatement by sending us a direct message on our Twitter @PLDT_Cares or the PLDT Cares Facebook Page. You may also call our 171 Hotline, download the myPLDT Smart app or send PLDTHOMEBILL to 0970 0000 171. This service is free for PLDT, Smart and TNT customers.

All PLDT Home subscribers shall be enrolled in Paperless Billing. Update your contact information to ensure you get you bills monthly.

With this, you will receive your eStatement within 3-5 days after your bill statement date.

Read more about how to go green and choose paperless billing.

You may also send us a text message to request for a copy of your Billing Statement. Simply type PLDTHOMEBILL and send to 09700000171. Wait for our message then reply Bill(space)AREA CODE+TELEPHONE NUMBER(space)10 digit account number. This service is open to all networks and free for PLDT, Smart, TnT, Globe and TM.

Here are the important sections of your bill that you need to know:

1. Subscriber Name and Billing Address — On the upper left of your statement of account, you will see the name of the subscriber on record and the billing address.
2. Billing Information — This is located on the upper right hand corner of your statement of account. This section will show your account number, telephone number, statement date and customer TIN.
3. Billing Summary - This is located on the upper right hand corner of your statement of account. This section will show your account number, telephone number, and customer TIN.
4. Payment Stub — When paying over the counter, you can show your payment stub to the cashier for their easy reference.

To avoid service interruption, payment needs to be done on or before the billing due date located in your bill summary.

Please be reminded that posting of your payment may have dependencies on the payment channel so we recommend for you to pay ahead of the due date to avoid inconvenience. For your reference check out the payment options available or you may see this information in Page 2 of your statement of account. Mark your calendars to avoid missing your due date!

It is important for you to know your monthly recurring billing due date to avoid the hassle of having no internet when you need it the most. Set your calendar reminder so you don’t forget. We recommend for you to settle your billing on or before the due date to ensure the payments are posted in your next billing statement.

You will be redirected to our payment reminder portal when you try to browse a website using an internet browser. Once you have paid your bill, reconnection is now made easy by calling our hotline and following the voice prompt leading you to our auto-reconnection option. Once the system has detected your payment, your internet service will be reconnected within 1 to 2 hours.

Avoid the hassle of having no internet when you need it the most and ensure the that payment is made on or before the bill due date.

Here are ways to view your eStatement/bill summary:

Via Your myHome:
You can view your current bill and your past billing statement in the last 12 months through your myHome Account

If you don’t have a myHome Account, create one today and manage your account at your own convenience. Create a myHome account now.

Via Email Notification
An email notification with your bill summary will be sent to you every month to your registered email address. In order to view the complete details of your bill, just select "View Billing Statements" and type in your password.

Via SMS Notification
As soon as your bill is available online, an SMS notification containing your bill summary will also be sent to you.

To avoid missing the bill notifications, it is important to keep the contact information updated through our hotline 171.

You may also send us a text message to know your bill summary. Simply type PLDTHOMEBILL to 09700000171. Wait for our message then reply Balance(space)AREA CODE+TELEPHONE NUMBER. This service is open to all networks and free for PLDT, Smart, TnT, Globe and TM.

We have thousands of authorized payment channels nationwide such as alternative payment centers, banks over-the-counter, internet banking, auto-charge, ATM, phone banking, Smart Money. Find out the nearest and most convenient payment option for you click here to get the list of our payment centers.

To get instruction via SMS on how to pay via PAYMAYA, PAYEXPRESS and GCASH, just type i.e PAYMAYA and send to 09700000171. This service is open to all networks and free to PLDT, Smart, TnT, Globe and TM customers.

Check payments should be payable to "PLDT INC.". Indicate your Name, Account Number and Contact Details at the back of the check. Please allow one (1) banking day for payment posting. To ensure correct posting of payments made through PLDT's accredited payment channels, please double check the account details indicated in the proof of payment.

NOTE: Sales person/technicians are not authorized to receive payment for your monthly bills. PLDT is not obliged to honor and shall not be held liable for any uncredited/unposted payment made to said person.

In case you are wondering why you have pro-rated charges on your first billing, this is because your service order for upgrade/downgrade, transfer or reconnection of service was activated before or after your bill cut-off. This only means you are being charged for the proportionate pro-rated charges incurred upon activation of service order up to the cutoff of the bill. Your billing will normalize on your succeeding billing cycles.

You may view your account credit limit by clicking on the Account Balance button on the sidebar menu of your myHome Account.

The account owner shares the account credit limit and account member/s so their combined purchases cannot exceed the account credit limit even if they haven't reached their individual purchase limits yet.

For example, owner A's account credit limit is P3000 and he assigns a purchase limit of P2000 to each of his 2 account members, B and C. If Owner A already consumed P1000 and B consumed another P1500, C can only consume up to P500 only. They will have to wait for the credit limit to refresh on the next billing cycle.

If you have questions about your bill, please examine the charges posted in your Statement of Account. Your Statement of Account is considered correct and binding if we do not receive any question regarding you bill within sixty (60) days from the Statement date.

Please notify PLDT of any change in account ownership, billing address, email address and can-be-reached numbers. Otherwise, it is presumed that all information you provided are true and correct.

There are also other fees, such as the one-time charges like pre-termination or downgrade fees that may be charged to your account whenever applicable.

Your account will be classified as Final Account if it is permanently disconnected with unpaid balances which may be endorsed to a collection agency and charged with interest, collection, or litigation fees and applicable pre-termination charges.

We are suspending acceptance of ADA with Citibank starting July 2020 as we migrate our internal payment systems to ensure that all payments made through your auto debit arrangement are properly credited to your PLDT Home account.

• You may opt to pay your PLDT myHome bill thru Citibank Online or the Citi Mobile app using your Citibank credit card
• Other alternative payment options are Paymaya, G-Cash and online banking. A list can be viewed by visiting https://pldthome.com/paymentcenters

There will be no disconnection of service for our Citibank ADA customers who will pay their June and incoming statements through alternate channels as an effect of this activity.

We are working to complete the internal migration immediately. In the meantime, we will provide sufficient timelines for our customers to settle their payments and with an assurance that there will be continued service.

For questions about this activity and other billing concerns, you may send an email to pldtbilling@pldt.com.ph and we will respond to your concerns within 24 hours.

PLDTHOMEBILL SMS help channel is a customer support channel where you can get assistance for your most common billing concerns which include the following transactions:

• Balance Inquiry
• Request for Bill copy
• How to pay via PAYMAYA
• How to pay via PAYEXPRESS
• How to pay via GCASH
• How to pay via Auto Charge program
• How to enroll to Paperless billing

You may text PLDTHOMEBILL to 09700000171 and wait for our reply detailing the next steps and follow the instructions.

PLDTHOMEBILL SMS help channel is open to all networks and free for PLDT, Smart, TnT, Globe and TM customers

You may use the channel for Balance Inquiry, Request for Bill copy and Instruction on how to pay via PAYMAYA, PAYEXPRESS, GCASH and Auto Charge program. Also, you may enroll to paperless billing through this SMS channel.

You will receive response near real-time for Balance Inquiry and Online payment instruction concern. For Request for Bill copy, we will send the billing statement to the registered email address we have on record within 24hours.

To get the instruction, just send PAYMAYA, PAYEXPRESS or GCASH to 09700000171. You will get the complete information on how to pay using your preferred online channel.