Set up your PLDT provided Wi-Fi modem by following these simple steps:

For Fibr Modem

1. Plug in the power supply and turn on the Wi-Fi modem and press the WLAN button to enable it
2. Wait until the Power and PON led light indicator turns solid green. WLAN pulses green indicating that it’s ready to connect.

For ADSL modem

1. From the dsl port of the splitter, connect the telephone wire ( RJ11) to the dsl port of the modem.
2. Plug in the power supply and turn on the Wi-Fi modem and press the WLAN button to enable it.
3. Wait until the Power and ADSL led light indicator turns solid green. WLAN and internet light pulses green indicating that it’s ready to connect.

Here is a guide in connecting to your modem via Wi-Fi:

1. Turn on the Wi-Fi of your device/gadget.
2. From the available networks, select the correct network name of your modem and enter password.
   
   The default Wi-Fi name and password is indicated at the back or side of the modem. If you have personalized your Wi-Fi name and password, just connect to your Wi-Fi name and enter your password.
3. If successful, signal strength will be shown at the upper portion of your device and you are ready to surf the net!

Follow these easy steps to connect your modem via LAN:

1. Connect the Ethernet cable from the LAN1 port of your modem going to the LAN port of your CPU or laptop.
2. Check for the LAN icon on your PC or laptop if you are successfully connected and open your browser then you are ready to surf the net!

To set up your Whole Home Wi-Fi System, you will need your Android or Apple mobile device. Follow these steps:

1. Go to the Google Play Store or the Apple App Store and search for the Deco App.
2. Ensure that Bluetooth on the mobile device is ON, and does not time out.
3. Click and run the Deco App. Sign up to create a TP-link ID, using a valid and accessible email address; Log in with your TP-Link ID
4. Follow the on-screen instructions within the application.
5. Get the Ethernet cable, and plug the Deco M5 to the modem/router.
6. Get the power cable and turn on the power on both the Deco M5 and the modem/router.
7. The Deco LED will pulse blue, indicating that it is ready for pairing.
8. Click next. “Deco is now pulsing blue”.
9. Once the Deco has successfully paired, assign the paired Deco to your preferred locations
10. The Deco will now establish connection to the internet, sync settings and check for updates.
11. Set your preferred Wi-Fi network name and password.
12. Do the same procedures when adding additional Deco M5 in the network.

Set up your Roku Powered™ TVolution just follow these simple steps:

1. Visit www.pldthome.com to create your myHOME account.
2. Plug in your ROKU device to 220V power supply.
3. Connect the HDMI cable from your ROKU Powered™ TVolution to the HDMI slot of your TV.
4. Go to the menu of your TV and select the correct source to display the Roku Powered™ TVolution's set up wizard.
5. Select the correct Wi-Fi name and enter the correct password.
6. Accept the terms and condition; then you will be given the activation code.
7. From your PC, smartphone or tablet, go to www.pldthome.com/volutionactivation to enter the code. you will now be redirected to ROKU Powered™ TVolution's home screen. YOU CAN NOW START WATCHING!

Set up your Cignal by following these simple steps:

1. Turn off your TV and start connecting your Set Top Box (STB).
2. Plug in your HDMI cable to your TV and the other end to the STB.
3. To enable IPTV, get your Ethernet cable and connect it to the LAN4 port of your modem going to the LAN port of STB.
4. Insert the SIM card which is paired to your STB.
5. Plug in the power supply of the STB and turn on your TV.
6. Please follow the settings and configurations shown in your TV and Finish. Enjoy watching!

Set up your iflix by following these simple steps:

1. Connect to your PLDT Home Broadband
2. Go to iflix.com (desktop, laptop) or launch iflix app (tablet, mobile)
3. Go through registration process (Log in preferred user and password)

NOTE: iflix will automatically detect your PLDT broadband connection and will give you instant access until April 30, 2018

Set up your Netflix by following these simple steps:

1. Visit www.pldthome.com to create myHOME account.
2. Log in your myHOME account.
3. Click on Entertainment tab and select Netflix banner then click on Register Now button. Enter the validation code received in the registered cellphone number.
4. Go to Manage Account and accept the terms and conditions.
5. Choose the plan that's right for you and confirm the payment method charged to your PLDT account.
6. You will be prompted to sign up to start your Netflix subscription. You can start using Netflix!

Set up your Fox+ by following these simple steps:

1. Visit www.pldthome.com to create myHOME account.
2. Log on your registered email and password.
3. Go to https://pldthome.com/fox and register for the trial.
4. Click get started then NEXT and click on PLDT as your service provider
5. Create or log in using your myHOME ID
6. Click start watching to begin streaming.

To renew your subscription after the trial, follow these steps:

1. Go to Fox Plus website or app
2. Sign in with your registered email and password.
3. Select PLDT as your service provider.
4. You may now enter your myHOME account and confirm subscription.

To set up your iWant TV follow these simple steps:

1. Go to www.pldthome.com
2. Click on myHOME account to create myHOME ID.
3. Enter your email address and preferred password and click on register button
4. Check your email and click on the link to verify your email address
5. Log in your created user ID and password
6. Link your PLDT account number to your myHOME ID
7. Go to http://pldthome.com/iwantv and confirm your availment
8. Email notification will be received containing the voucher code and how to redeem it.

To set up your Pocket Wi-Fi, follow these simple steps:

1. Turn on the Pocket Wi-Fi. Using your device (PC, laptop, mobile), connect to the default Wi-Fi name and enter the default password. The default Wi-Fi name and password can be found on the Pocket Wi-Fi device.
2. Once connected, open your device’s internet browser then type the IP address provided in the product manual and press Enter.
3. On the log-in page, type the default username and password and click Log in. The default username and password can also be found in the product manual.
4. Select "Quick Settings" and then "Next."
5. Change the Wi-Fi name to personalize the device name and click "Next."
6. Type the desired password then click "Next."
7. Click the "Apply" button to finish. All is set!

To set up your iPhone, follow these steps:

1. Insert your SIM.
2. Turn on your device. You’ll see "Hello" in many languages.
3. Press the Home button to unlock your device and begin setup.
4. Select your language and country or region.
5. Activate your device. You’ll need to connect to a Wi-Fi network, cellular network or iTunes to activate and continue setting up your device.
6. Setup Touch ID and create a Passcode.
7. If you have an iCloud or iTunes back up, or an Android device, you can restore or transfer your data from your old device to your new iPhone. If you don’t have a backup or another device, select "SET UP AS NEW PHONE".
8. Sign in with your Apple ID and set up iCloud drive. Enter your Apple ID and password, or tap "Don’t have an Apple ID" or forgot it. From here, you can recover your Apple ID or password, create an Apple ID, or set it up later.
9. Set up Siri. Choose whether to use Siri or not.
10. Choose settings on display resolution and set up how your information will be shared to apps. Tap "Next" to continue.
11. Finish up. Tap "Get Started". You’re all set. Congratulations! You may now start enjoying your new iPhone.

For more details, visit: https://support.apple.com/en-ph/HT202033

To set up your Samsung S8 follow these steps:

1. To power on, press and hold the Power Button until the Samsung Galaxy S8 screen appears then release.
2. Tap the appropriate language then tap Next (located at the bottom).
3. If presented with the Set up Wi-Fi screen, tap "Skip" (located in the lower-right)
4. From the "Got another device?" screen, select "No thanks" then tap "Next."
5. From the "Add your account (Google)" screen, tap "Skip."
   • Note Once setup is complete, refer to Add an Existing Google Account or Create a New Google Account.
6. From the "Skip account setup?" pop-up, tap "Skip."
7. From the "Google services" screen, tap any of the following service switches to enable (in the blue position) or disable (in the gray position) then tap "Next."
   • se Google's location service to help apps.
   • Improve location accuracy.
   • Help improve your Android experience.
8. From the Name screen, enter the first and last names then tap "Next."
9. From the Protect your phone screen, select "No, thank you" then tap Skip.
10. Tap "Skip Anyway."
11. From the email setup screen, tap “Skip.”
12. From the Wizard summary screen, tap “Done” (located at the lower right).
13. From the Personalize your phone screen, tap “Skip.”
14. From the ready to go screen tap “Got it”. You may now start enjoying your Samsung S8.

If you can't connect to the internet using your mobile phone, follow this troubleshooting checklist:

Signal Troubleshooting

• If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.
• For faster connectivity, try shifting location if the signal you are acquiring is 2G

Device Troubleshooting

• Make sure your handset is internet-capable and mobile data feature is turned ON. For LTE data connectivity, make sure that LTE feature is turned ON.
• Clear your internet browsers cache and browsing history.
• Go to Network Mode setting and lock it to 3G/WCDMA/HSPA/HSPA+ or LTE/4G, whichever is applicable.
• Refresh your handset by turning it OFF and then back ON.
• Check if Internet/MMS setting is properly set in the phone setting.
• For 3G data connectivity, lock the devices Network Mode to 3G, if available. If phone network mode is set to Auto, this may cause slow to no connection if phone would shift signal often.
• For LTE data connectivity, ensure LTE feature is turned ON or that Network Mode selected is LTE.

SIM Troubleshooting

• Transfer SIM to other working device to check if SMS will work.
• For LTE data connectivity:
  • For postpaid, SIM cards issued in 2010 and earlier are not LTE-ready yet and will require SIM replacement.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

1. From a Home screen, touch and swipe up or down to display all apps.
2. From a Home screen, navigate: Settings > Accounts.
3. Tap “Google.”
4. Tap “Add Account.”
5. Enter the email address then tap “Next.”
6. Enter the email password then tap “Next.”
7. Review the Terms of Service and Privacy Policy then tap “Accept” (located in the lower-right).
   • To review the Terms of Service and Privacy Policy, tap the appropriate link and language then tap “Close” (at the bottom) when finished
8. From the Google services screen, tap any of the following to enable or disable then tap NEXT:
   • Note: Enabled when a check mark is present.
   • Back up your device’s apps, app data, settings, and Wi-Passwords using your Google Account
   • Keep me up to date with news and offers from Google Play
9. If presented “Set up payment info”, tap “No Thanks” then tap “Continue” (located in the lower-right). You are done setting up your Google account.

Follow these simple steps to set up a new Google account

1. From the Home Screen, touch and swipe up or down to display all apps.
2. From the Home screen, navigate: Settings > Accounts
3. Tap “Google.”
4. Tap “Add Account.”
5. Enter the appropriate name into the following fields then tap “Next.”
6. Enter your birthday and gender then tap “Next.”
7. From the username field, enter the desired username then tap “Next.”
8. Enter then re-enter the preferred password then tap “Next.” (The password must be at least 8 characters.
9. From the “Add Phone Number” screen, ensure the correct phone number is listed then tap “Next.”
10. From the pop-up screen, tap “Verify”
11. Tap “Agree” (located in the lower-right) to accept the terms and conditions.
12. From the your Google Account screen, tap “Next.”
13. From the Google services screen, tap “Keep Me Up To Date” to enable or disable then tap “Next.” (Note: Enabled when a check mark is present)
14. From the Set up Payment Info screen, select “No Thanks” then tap Continue. (Note: Payment info can be completed later by navigating to the Play Store from a Home screen, tap paid app, tap Continue then select a payment method.)
15. From the Sync your account screen, tap the appropriate sync settings (e.g., Sync Contacts, etc.) to enable or disable then tap NEXT. (Note: enabled when a check mark is present)

Follow these simple steps to set up a payment info:

1. From a Home screen, tap “Play Store.”
2. Tap a paid app.
3. Tap the price of the app.
4. Tap “Continue” then select a payment method.

To set up your Wi-Fi repeater, follow these steps:

1. Turn on your modem/router and press the Wi-Fi Protected Set up (WPS) button for 3 seconds. The WPS LED indicator will blink for 2 minutes, indicating that it is ready for pairing.
2. Plug in the Wi-Fi repeater, and press its WPS button.
3. The WPS LED indicator pulses while it connects to the modem.
4. The WPS  LED should go from flashing to solid, indicating that WPS connection was successful and then will go off after 5 minutes.
5. Launch a web browser, type http://tplinkrepeater.net or http://192.168.0.254 in the address bar. Create a password for future login attempts and click Start.
6. Enter the network name and password of your modem/router.
7. Then enter the preferred password of your repeater and you are ready to go. Enjoy Surfing!

To set up your Wi-Fi repeater, follow these steps:

1. Turn on your Modem/Router.
2. Plug in your Wi-Fi Repeater and wait till the Status/WPS LED is blinking Amber.
3. Press the Modem/Router WPS button for 3 seconds until you see a yellow light that will be blinking. This takes around 2 minutes.
4. Press the WPS button on the Wi-Fi Repeater, the Status/WPS LED will start to flash green.
5. The Status/WPS LED will turn solid green when the Wi-Fi Repeater has successfully connected to the Modem/Router.
6. When the connection is established, you may now connect to the extended network of the Wi-Fi Repeater using the following network name (SSID) shown below.

2.4Ghz: (Your Wi-Fi Router’s SSID)-EXT 5Ghz: (Your Wi-Fi Router’s SSID)-EXT5G

The Wi-Fi password for the Wi-Fi Repeater extended network will be the same as your Modem/Router’s wireless password.

To set up your D-Link router, follow these simple steps:

1. Connect Fiber Cable to ONU Modem.
2. Turn Off the Wi-Fi of ONU Modem (Turn on/off switch at the side of the modem)
3. Connect the LAN cable from LAN1 Port of the modem to WAN port of the Router
4. Connect Clients/ Users to the access point router via LAN or WIFI: open the web browser and type https://192.168.0.1 to open the login screen.
5. Use default username and password found in the packaging.
6. Download the DLINK QRS Mobile app in Google Play or Apple App Store.
7. Configure new SSID & assign new password.
8. Connect your devices to the internet and you are now ready to surf the net!

To set up your Telpad, follow these simple steps:

1. Connect the RJ9 wire to the handset
2. Connect the telephone line from the splitter to the docking station
3. Plug in your adapter to the power supply
4. Place your tablet to the docking station and let it charge until it is full and then you are ready to use your Telpad!

To set up your FamCam, follow these simple steps:

1. Download the "mydLink" application from Google Play Store or Apple App Store.
2. Log in to your myD-Link account or create a new one.
3. Add a device. Use QR Code if device has one otherwise select No.
4. Select the camera model.
5. Plug in the power adapter to your power outlet.
6. Wait for the LED to flash Orange
7. Make sure your bluetooth on the smartphone is enabled.
8. Choose the same Wi-Fi network as the smartphone.
9. Wait until binding of camera finish.
10. Once successful, the LED will turn solid GREEN. The camera is now added to the mydlink account and ready for viewing.
11. Create a myD-Link Account by providing the following:
    • Input your First Name and Last Name
    • Valid email address
    • Nominate a password
    • Accept the Terms and Privacy Policy.
12. Please go to mydlink app to view and manage your camera. Set up is complete!

To set up your FamZone follow these simple steps:

1. Take the FamZone box and plug the Ethernet cable into the blue port.
2. Plug the other end into any LAN port of your existing modem.
3. Plug the power adaptor into a power socket and press power button.
4. The lights on the front of the box will light up as it connects to the network.
5. Open the email notification sent to your registered email address and click the ‘Get Started’ button.
6. Enter your preferred password and other required information.
7. Your FamZone account is already active and you may register your family members and their devices and start managing your account policies.
8. Connect your devices to the FamZone Wi-Fi network then filtering/restriction policies apply.

To set up your new Smart Watch, follow these simple steps:

1. Download and install the MOVE TIME app from Apple App Store or Google Play Store when you are using a smartphone or tablet. When using a Telpad, download the app from KnAPPsack.
2. Launch the app then register an account.
3. Log in with your registered email address and password to get your verification code.
4. Enter the verification code on the app.
5. Tap “Add” from the “Add Watch” screen and input the IMEI number to the app information bar and confirm.
   • Note: The IMEI number is located on the sticker on the strap or on the box.
6. The server will send a random code to your watch, input the code and click confirm.
7. You can now manage the watch.

Note: Please make sure that the PLP SIM is inserted to the watch and has data connection when conducting the set up. The “G” icon should be displayed next to signal bars of the watch.

Setting up your PLP is easy, follow these simple steps:

1. Turn OFF the smartphone.
2. Insert the SIM to the slot in your device.
3. Turn ON the phone to acquire a signal and follow some phone settings to enable the SIM. You may now start calling!

Setting up your Call-All is easy, follow these simple steps:

1. Turn OFF the smartphone.
2. Insert the SIM to the slot in your device.
3. Turn ON the phone to acquire a signal and follow some phone settings to enable the SIM. You may now start calling!

Setting up your Unli-Fam Call is easy, follow these simple steps:

1. Sign in to myHome with your registered email address and password.
2. Select the linked account and click on Manage.
3. From the menu on the left, click Packages and Subscriptions then select Unli Fam Call.
4. Click Add New Number to set your 5 SMART/TNT/SUN mobile number.
5. Don't forget to click Save. You will receive a confirmation if you have successfully updated your Unli Fam Call calling circle. You may now start calling!

Setting up your Telset is easy, follow these simple steps:

1. Get your RJ11 Telephone wire.
2. From the wall jack or connecting block, plug the other end of the cable to the phone slot of Telset. Your Telset is now ready to use!