Billing and Payments Support

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Bills and Payment

When do I get my bill? Learn More >
What is the password for my billing statement? Learn More >
What are the important sections of my Statement of Account? Learn More >
Why is my payment due date important? Learn More >
Why am I being charged of a partial monthly service fee? Learn More >
How do I know my account credit limit? Learn More >
How can I view my billing summary? Learn More >
When do I need to pay? Learn More >
What are the payment options I have? Learn More >
Why should I enroll to the Auto-Charge Program? Learn More >
What will happen if I miss my payment? Learn More >
How do I request for account reconnection? Learn More >
What is final accounts? Learn More >
Where can I get help if I have other questions about my bill? Learn More >
What are Partial monthly service fees? It is the exact number of days that you have actually used the service from the time it was activated.
Why am I being charged with partial monthly service fees? The partial monthly service fee is calculated based on the number of days you have used PLDT service from your activation date up to your assigned bill period.
How are the partial monthly service fees computed? The partial monthly service fee added to your bill is calculated based on the timing of your activation date in relation to your assigned bill period. For example, if your activation date is March 7 and your bill period is March 9, your partial monthly service fee will be calculated for three days.
What is bill period? The bill period is the billing cycle that our system automatically assigns to you when your PLDT service is activated.

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