Bills and Payment

What is the Paybox Kiosk?

PayBox is a self-service payment kiosk machine found inside PLDT Sales and Service Centers and Smart Stores where you can pay your bills safely and conveniently.

What are the benefits of using the Paybox Kiosk?

Paybox Kiosk lets you pay your PLDT and Smart Postpaid bills safely and conveniently. Here are more reasons why you should pay your bill through this kiosk: 

  • Fast and secure - No need to wait in line, cash and Credit card are accepted. Payments are posted near real-time.
  • Self Service - Contactless payment, you can do your transactions without the need of person-to-person interaction

Where are the Paybox Kiosks located?

PayBox Kiosks are available in these locations:

PLDT Sales and Service Centers Smart Stores
Abreeza Mall Davao: Abreeza Mall, 3F, J.P. Laurel Ave, Davao City

Ali Mall, Ground Floor, General Romulo Ave, Cubao, Quezon City

Araneta Gateway:
3/F Gateway Mall, Araneta Center, Cubao, Quezon City

Ayala Bay Mall: 4F IT Lane Ayala Malls, Manila Bay, Parañaque

Ayala Center Cebu: Ayala Center cebu, Level 3 Expansion, Ayala Center, Cebu City

Balanga: Ground Floor E.B.A. Mall, JP Rizal St, City of Balanga, Bataan

Binondo: 407 G/F Lts Bldg., Juan Luna St., Binondo, Manila

Boracay: Malay, Aklan

Calapan: Home Mark Bldg. J.P. Rizal St., Camilmil , Calapan City, Oriental Mindoro

Candon: Ground Floor Galapia Building National Hi-way, Candon Ilocos Sur

Cash and Carry: 2nd Floor, Cash & Carry, Filmore St, Makati

Dipolog: H8PR+PJP, Osmena corner Echavez Street, Dipolog City, Zamboanga del Norte, Dipolog City

Eastwood: 2nd Floor Food Junction Citywalk2, East wood City, Libis, Quezon City

Festival Mall: 2nd Floor Expansion Wing Festival Mall, Filinvest Corporate City, Alabang, Muntinlupa

Gaisano Mactan: Gaisano, Ground Floor, Unit 31 Gaisano Mactan, M.L. Quezon National Highway, Lapu-Lapu City

Gaisano Ozamis: GF, Gaisano Capital Ozamiz, JP Rizal Avenue, Baybay Sta Cruz, Ozamiz City

Gaisano Tagum: 3/F Gaisano Mall of Tagum, National Hi-way, Tagum City

Greenhills: Unit 203, 2nd Level Promenade Mall, Greenhills, San Juan, Metro Manila

Iba, Zambales:
Stall 9 & 10, Pacita Gonzales Bldg, Govic Hwy, Iba Zambales

Ilagan: National Highway, Ilagan

Kalibo: Ground Floor, Garcia Building,, C. Laserna St., Pastrana Park, Kalibo

KCC Mall Koronadal: 4/F KCC Mall of Marbel, Gensan Drive, Koronadal City

KCC Mall Zamboanga: 3F KCC Mall, Gov Camins Ave, Zamboanga

Laoag: Conching Building, J. P. Rizal St, Laoag City

Limketkai CDO: Door 2, Limketkai Center, Limketkai Dr, Cagayan de Oro

Market Market: 4/F Market Market, Taguig

Molito, Alabang: Unit5 Molito Bldg., Madrigal Avenue, Corner Alabang–Zapote Rd, Muntinlupa

Nepa Mall Alaminos: Upper Ground Floor Nepo Mart, Quezon Ave, Poblacion, Alaminos

Nepo Mall Angeles: 3rd Floor Nepo Mall Bldg Dona, Teresa St, Angeles, Pampanga

Pagadian: Ground Floor Cecilia Arcade, Rizal Avenue, Pagadian City

Robinsons Bacolod: 2F South Arcade, Robinsons Place Bacolod, Mandalagan, Bacolod City, Negos Occidental

Robinsons Dumaguete: Unit 203, 2nd level, Robinson's Place, Calindagan, Dumaguete City

Robinsons Ermita: 3 Level Pedro Gil Wing, Robinsons Place, Manila

Robinsons Fuente Cebu: Robinsons Place, Unit 1 & 2, 1L, Fuente Osmeña Cir, Cebu City, 6000 Cebu

Robinsons Galleria: Level 1 East Wing, Robinson's Galleria

Robinsons Iligan: 3rd Level Robinsons Place Mall, Iligan City

Robinsons Magnolia: 3/F Smart Store Robinson's Magnolia, Aurora Blvd., Quezon City

Robinsons Malolos: 3/F Robinsons Place Malolos McArthur Highway Sumapang Matanda Malolos City, Bulacan

Robinsons Roxas: Level 2, Robinsons Place Roxas, Brgy. Lawa-an, Immaculate Heart of Mary Ave., Roxas City

Robinsons Santiago: Level 3 Robinsons Place Barangay, Santiago

Rockwell: R3, Power Plant Mall Rockwell Center, Makati

San Jose Del Monte: R37C+7C3, Ground Level Starmall San Jose Del Monte, Quirino Highway, San Jose del Monte City

San Jose, Nueva Ecija: G/F Cornejo Bldg, Pan-Philippine Hwy, San Jose City Nueva Ecija

San Jose Occidental Mindoro: J & S Bldg. Liboro St. Brgy. 6 San Jose Occidental Mindoro

San Fernando, La Union: Ground Floor Rudel Bldg., corner Ancheta St. Quezon Avenu, National Highway, San Fernando, La Union

Shangri-La: Lower Ground Floor, Shangri-La EDSA Plaza Mandaluyong City

Smart Tower: GF 6799 Ayala Ave., Makati City

SM Angono: 2/F SM Center Angono, Brgy San Isidro, Angono, Rizal

SM Aura: Level 4, SM Aura Premier, 26th St. cor McKinley Parkway, Taguig City

SM Bacolod: CZ236 - CZ236, 2F North Wing Cyberzone, Sm City Bacolod, Negros Occidental

SM Bacoor: 4/F SM City Bacoor, Bgy Panapaan, Bacoor, Cavite

SM Baguio: SM, 3rd Floor Cyberzone, Luneta Hill Dr, Baguio

SM Baliwag: 2nd Floor, SM City Baliwag, DRT Highway, Barangay Pagala, Baliwag

SM Batangas: 2/F SM City Batangas, Pallocan West, Batangas City

SM BF Paranaque: 3rd Floor Cyberzone Area, SM BF, Paranaque City

SM Bicutan: 2 Level Annex, SM City Bicutan, Dr. A Santos Ave., Parañaque

SM Butuan: L3 SM City, J C Aquino Ave, Butuan City Agusan Del Norte

SM Cabanatuan: C 05, SM City Cabanatuan Brgy H Concepcion, Cabanatuan City

SM Calamba: SM City Calamba, 2nd Floor Cyberzone, Real, Calamba, 4027 Laguna

SM Cauayan: Unit 259-263, 2nd Floor Cyberzone, SM City Cauayan, Maharlika Highway, Cauayan City Isabela

SM CDO: 3/F SM City, Masterson Ave, Cagayan de Oro, 9000 Misamis Oriental

SM Cebu: 2nd Level Cyberzone, SM City, North Reclamation Area, Cebu City

SM Cebu Seaside: C41, 3rd Floor SM Seaside Cebu, Cebu South Road Properties, Cebu City

SM Daet: 2nd Flr Main Building, SM Daet Camarines Norte

SM Dagupan: 2nd Floor IT Zone, SM Center, M.H. Del Pilar St, Dagupan Pangasinan

SM Dasmarinas: 2nd Level Cyberzone SM City Dasmarinas, Governor's Dr, Dasmariñas

SM Davao: 2nd Floor Cyberzone, SM City Davao Annex, Ecoland, Davao City

SM Delgado, Iloilo: Ground Floor, SM Delgado, Corner Valeria & Delgado Sts., Iloilo City

SM East Ortigas:  2F SM City East Ortigas, 1608 Ortigas Ave Ext Bgy., Pasig

SM Fairview: Level 3 Cyberzone, SM City Fairview, Greater Lagro, Quezon City

SM Gensan: 3rd Level SM City Gensan, San Miguel St cor Santiago Blvd., Lagao, General Santos City

SM Grand Central: Level 4, Cyberzone, SM Grand Central, Rizal Ave Ext, East Grace Park

SM Iloilo: 3rd Floor Cyberzone, SM City Iloilo, Benigno Aquino Ave., Marilao Iloilo

SM Lanang: 3rd Floor Cyberzone SM Lanang Premier, J.P. Laurel Ave, Davao City

SM Las Pinas: 2nd Level, SM Super Center Las Pinas, Pamplona Dos Alabang Zapote Road, Las Pinas City

SM Legazpi: Level 3, Cyberzone, SM City Legazpi, Legazpi, Albay

SM Lipa: 2nd Floor, SM City Lipa, Ayala Hiway, Lipa Batangas

SM Lucena: 3rd Floor, SM City Lucena, Maharlika Hiway, Lucena, 4301 Quezon Province

SM Manila: Cyberzone, Lower Ground Floor SM Manila, Natividad Lopez St., Manila 

SM Marikina: G/F Cyberzone Area SM City Marikina

SM Marilao: 2nd Level, SM City Marilao, Lias Road cor McArthur Highway, Brgy. Ibayo, Marilao Bulacan

SM Masinag: 2nd Floor, SM Masinag Cyberzone, Masinag, Antipolo

SM Megamall: 4/F Cyberzone Bldg.B, SM Megamall, Mandaluyong City

SM MOA: 2nd Level North Wing, SM Mall of Asia

SM Muntinlupa: Ground Floor, SM Supercenter Muntinlupa, Muntinlupa City

SM Naga: 2/F SM City Naga CBD II, Bgy Triangulo,  Naga City

SM North Edsa: 4F Cyberzone Area, SM North Annex Building, EDSA, Quezon City

SM Novaliches: 2F SM Novaliches, San Bartolome Novaliches, Quezon City

SM Olongapo Central: Rizal Ave, Olongapo

SM Ormoc: 2F SM Center Ormoc

SM Pampanga: Ground Floor Cyberzone San Jose,  City of San Fernando, Pampanga

SM Puerto Princesa: 2nd Floor, CyberZone, SM City Puerto Princesa, Puerto Princesa

SM Rosales: Ground Level, IT Zone SM City Rosales, Rosales, Pangasinan

SM Rosario: 2nd Floor, SM City Rosario, Barangay Tejero, Rosario

SM San Lazaro: 3rd Level, SM San Lazaro, AH Lacson Avenue, Sta Cruz, Manila

SM San Pablo: 2nd Floor Cyberzone, SM City San Pablo, Maharlika Hiway, San Pablo City

SM Sta. Rosa: 2/F Cyberzone Area SM City Santa Rosa, Bgy Tagapo, Sta. Rosa City, Laguna

SM Sucat: 2F Cyberzone, SM City Sucat, Dr. A Santos Ave., Paranaque City

SM Tarlac: Unit 350 3F Cyberzone, SM City Tarlac, Mac Arthur Highway,, Brgy. San Roque, Tarlac City

SM Valenzuela: 3/F SM Valenzuela Mall, Mc Arthur Hi-way, Karuhatan, Valenzuela City

Sorsogon: PIC Bldg., Magsaysay corner Garcia Street, Brgy Salog, Sorsogon City, Sorsogon

Tacloban: RSU Bldg, Zamora Street, Tacloban City, Leyte

Tagbilaran: Ambassador Arcade, B. Inting Street, Tagbilaran City, Bohol

Vertis North: 4/F Ayala Malls Vertis North, Brgy. Bagong Pag-asa, Quezon City

Waltermart Gapan: Ground Level, Walter Mart Gapan Maharlika Highway, Brgy. Bayanihan, Gapan City, Nueva Ecija

Waltermart Plaridel: Waltermart Shopping Center, Banga St, Cagayan ValleyRd., Plaridel Bulacan


Antipolo: Circumferencial Rd., Gen. Luna St., San Roque. Antipolo City

22 Session Road, Baguio City

8001-A Commonwealth cor. Don Mariano Marcos Ave., Quezon City

Baliuag: M. Ponce St., Tibag, Baliuag, Bulacan

Bantay: Bantay Arcade, Rizal St., Zone 6, Bantay, Ilocos Sur

Batangas City: Noble St., Bgy. 7, Batangas City, Batangas

Bicutan: Doña Soledad, Better Living, Parañaque City

Binan: Pavillion Mall, Binan, Laguna

Bislig: PLDT (formerly Philcom) Bldg, Abarca St., Bgy. Mangagoy, Bislig City

Butuan: PLDT (formerly Philcom) Bldg, J. C. Aquino Ave., Bgy. Imadehas, Butuan City

Cabanatuan: Gen. Tinio St., Cabanatuan City, Nueva Ecija

Cagayan De Oro: PLDT (formerly Philcom) Bldg, Max Y. Suniel St., Bgy Carmen, Cagayan De Oro City, Misamis Oriental

Calamba: J. P. Rizal corner Tibag Sts., Poblacion, Calamba, Laguna

Carmona: Governors Drive, Bgy. Maduya, Carmona, Cavite

Cauayan: National Highway, Cauayan, Isabela

Cavite City: Capt. Villareal St., Caridad, Cavite City

Cotabato: SK Pendatum (Almonte) Avenue, Cotabato City

Nable St., cor. Pabacalera Rd., Poblacion, Dagupan City, Pangasinan

Davao Ponciano: G/F PLDT Bldg., C. Bangoy Sr. St. (Formerly Ponciano Reyes St.), Davao City

Digos: Roxas Extension, Digos City, Davao del Sur

Fairview: Space#3010 Ayala Fairview Terraces, Quirino Hwy cor. Maligaya Drv., Bgy. Pasong Putik, Novaliches Quezon City

FCIE: 1st  Cavite Indt'l Complex, Bo. Langkaan, Dasmariñas, Cavite

Gensan: PLDT Bldg., 351 Beatiles St., General Santos City

Guagua: Bgy. San Roque, Guagua, Pampanga

Ilagan: Bgy. Calamagui 2nd, Ilagan, Isabela

Iligan: E. Aguinaldo St., Lupon, Davao Oriental

Imus: Aguinaldo Highway, Bgy. Tanzang Luma, Imus, Cavite

Jones: Osmeña Blvd., Sta. Cruz, Cebu City, Cebu

Kidapawan: MKTC Bldg., Quezon Blvd., Kidapawan City

Las Pinas: Alabang-Zapote Road, Bgy. Talon, Las Piñas City

La Paz: Luna St., La Paz, Iloilo City, Iloilo

La Trinidad: Jewel Igorot Building, Km 4, Brgy Balili, La Trinidad, Benguet

Laoag: P. Lazaro Ave. cor. Paco Roman St., Bgy 11, Laoag City

Legazpi: Ilawod East Rizal St., Bgy. 15, Legazpi City

LTI: PLDT LTI-Laguna Blvd., Bgy. Don Jose, Sta. Rosa City, Laguna

Lucena: Doña Aurora Blvd., Bgy Gulang-Gulang, Lucena City, Quezon

Mactan: M. L. Quezon Highway, Bgy. Pajo, Lapu-Lapu City

Malabon: 319 Gen. Luna St., Bgy. Concepcion, Malabon City

Manaoag: Llamido St., Poblacion, Manaoag, Pangasinan

Mandaue: A. S. Fortuna St., Bgy., Bakilid, Mandaue City

Mckinley Roxas: Mckinley St., Bgy. 3, Roxas City, Capiz

Naga: Units 101-102 & 112-113, G/F Centro Square, Penafrancia Avenue cor. Colgante Bridge, Bgy. San Francisco, Naga City

Olongapo: 3 Dela Cruz Drive, East Tapinac, Olongapo City

Orion: National Road Bgy. Balagtas, Orion, Bataan

Paco: 1627 Pedro Gil cor. Onyx Sts., Paco Manila

Pasay: 2550 FB Harrison cor. Galvez Sts., San Rafael, Pasay City

RCB: RC Bldg. 7895 Makati Ave., cor. Dela Rosa Sts., Makati City

San Fernando, La Union: Gov. Luna St., Bgy 4, San Fernando City, La Union

San Fernando, Pampanga: V.Tiomico St., Bgy. Sto. Rosario, San Fernando City, Pampanga

San Pablo: C. Colago Ave., San Pablo City, Laguna

San Pedro: San Vicente Rd, San Vicente, San Pedro, Laguna

Santiago: Xentro Mall, GF, National Hwy, Santiago Isabela

SBMA: Bldg #60, Sampson Road, Central Business District Area, Subic Bay Freeport Zone

Silang: JP Rizal St. cor. Callejon St., Sambutan, Silang, Cavite

Silay: Asuncion St., Hofileña Subd., Bgy. Mambulac, Silay City, Negros Occidental

SM Lipa: 2nd Level, SM Lipa Cyberzone, Pres J.P. Laurel Highway, Lipa City, Batangas

Smart Tower:  GF 6799 Ayala Ave., Makati City

SM Southmall: 3rd Level SM Southmall, Alabang-Zapote Rd., Las Piñas City

SM Sta Mesa: SM Annex Bldg., R Magsaysay cor. Araneta Ave., Quezon City

Sta Cruz: National Hi-way, Bgy. Pagsawitan, Sta. Cruz, Laguna

Surigao: PLDT (formerly Philcom) Bldg, Narciso St., Bgy. Washington, Surigao City

Tagaytay: Gen. Aguinaldo Highway, Bgy. Kaybagal South, Tagaytay City, Cavite

Talisay: Cebu South Road, Tabunok, Talisay, Cebu

Tanauan: S. Castillo St., Bgy. 5, Tanauan City, Batangas

Tarlac: MH Del Pilar St., San Nicolas, Tarlac City, Tarlac

Toril: Saavedra St., Toril, Davao City

Trece Martirez: Bgy. San Agustin, Trece Martirez City, Cavite

Tuguegarao: Balzain Road, Tuguegarao City, Cagayan

Urdaneta: 3/F, CB Mall, MacArthur Highway, Urdaneta


When will my payment be posted?

Payments made through the PayBox Kiosk are posted within 30 minutes to 6 hours.

What are modes of payment accepted?

The Paybox Kiosk accepts the following payment methods:

  • Cash
  • Credit or debit card
  • QR code payment
  • Virtual Change or e-Sukli

What is Virtual Change or e-Sukli?

If you pay your bill through cash and inserted a greater amount than the payment amount, your change will be in a form of a QR code printed on your receipt. This QR code on your receipt is the Virtual Change or e-Sukli which you can use on your next bill payment only through the Paybox Kiosk and has no expiration date.

How do I report if I encounter issues when paying through the Paybox Kiosk?

The Paybox Kiosk is powered by MultiSys. You may reach out to them through the following channels:

  • Email:
  • Mobile: 0919 088 8888 for Smart/TNT and other networks
  • Landline: +63 (2) 8805-1066 OR +63 (2) 8835-9697

Will I receive a payment acknowledgement?

Yes, a printed receipt is issued after every payment transaction. You also have an option to receive a payment receipt through SMS. 

Can I pay my bills through different modes of payment?

Yes, you can choose two (2) modes of payment at most for each payment transaction.
Just choose your first payment method and enter the amount you wish to pay. You can then add a second payment method and enter the remaining amount you wish to pay.

How do I pay for my bill using the Paybox?

  1. On the kiosk main screen, choose “PLDT”.
  2. Provide your 10-digit account number.
  3. Select your preferred payment method and enter the amount to pay. You also have an option to use TWO payment methods for the same transaction. Just tap “Add Payment Method”. Then, enter the remaining amount to pay and tap “Next”.
  4. Tap “Proceed” then “Continue” to process your payment.
    • For cash transactions, insert your cash into the bill acceptor.
    • For card transactions, insert your card into the card terminal or tap your contactless card.
    • For virtual change or E-Sukli transactions, enter the reference number or scan the QR code found in your receipt.
  5. Click “Submit” to get the printed copy of your receipt. You can also opt for an SMS or email copy by providing your mobile number or email address. 

Did you find this helpful?

Suggest improvements so we can serve you better.


For more detailed step-by-step
troubleshooting tips

What PLDT Home plan should you get

How to fix slow websites and apps

How to troubleshoot your internet

What is Whole Home Wifi System

How to fix your dial tone

How to troubleshoot your PLDT Home Modem

Download the myPLDT Smart app!

Your PLDT Home Account is now at your fingertips.