How to avail Cignal TV on my PLDT Home account

What is Cignal TV?

Cignal TV is an add-on to your baseplan. It can accommodate both Standard Definition (SD) and High Definition (HD) TV broadcasts. The different subscription packages available have a complete mix of the most popular channels that meet your family's needs in relation to sports, movies, entertainment, news & information, and kid's channels.

Visit our online shop for the complete list of channels via https://pldthome.com/cignal

I am an existing PLDT Home subscriber, how can I avail the Cignal TV?

You can apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application within 24-48 hours. Your application is subject to account validation and existing credit policies.

Visit our online shop for the complete list of channels via https://pldthome.com/cignal

How many Cignal set top box can I avail with my PLDT Home Fiber plan?

You can have up to three (3) Cignal TV set top box (STB) running on a single Fiber connection. Each TV will need its own Set Top Box.

Will my Fibr internet speed be affected by my Cignal TV subscription?

No. Thanks to the power of Fiber-optic technology, each Cignal TV connection will have its own dedicated port allocated for it ensuring best quality TV service without affecting your Internet speed.

How much do I pay for the Set Top Box (STB)?

The first Set Top Box is FREE. Additional Set Top Boxes are priced at P230/box.

Is there an activation fee?

Yes, there is an activation fee of P700 for new Fiber subscribers and a P1,700 fee for existing Fiber subscribers.

Is there a lock-in period?

Yes, there is a lock-in period of 24 months.

What is Cignal Play?

Cignal Play is an Over-the-Top (OTT) service for existing Cignal TV subscribers in the Philippines and features a range of premium content such as VOD (Video in Demand) and LIVE channels. It is an all-inclusive entertainment offering with a simple and smooth experience.

Can I watch Cignal HD channels on my PC or Telpad?

No. Your Cignal Set Top Box (STB) currently does not support direct streaming of HD TV channels to a PC or Telpad. However, you may enjoy your Cignal channels on the go with your free Cignal Play subscription that comes with your Cignal Plan.

To learn more, you may visit https://pldthome.com/cignal

What are some easy steps to troubleshoot my Cignal service?

Check if the STB is properly connected to the power supply and ensure that the TV is plugged in and turned on.
Try plugging your STB to a different plug. TV programming should resume by approximately 45 to 50 seconds after the power cable of the STB has been properly plugged in.
CHeck if the STB indicates any light indicators
- Gren and red LED light are shown when STB is on standby
- Green LED light is shown when you're using your STB

I'm having problems using my Cignal service

If you're having trouble with your Cignal services, click here for Cignal troubleshooting guidelines

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

My remote control doesn't work, what do I do?

If the remote control doesn't work, try out these tips:

Check if the set-top box (STB) Remote Control has any light indicators. If none, try replacing the batteries.
Check the STB light indicators:
- Green and red LED light are shown when STB is on standby
- Green LED light is shown on when you’re using your STB
Try using the Remote Control near the STB (approximately 2 meters from the STB)
If multiple STB, try using other device's remote to isolate trouble.

How do I set up my Cignal?

Turn off your TV and start connecting your Set Top Box (STB).
Plug in your HDMI cable to your TV and the other end to the STB.
To enable IPTV, get your Ethernet cable and connect it to the LAN4 port of your modem going to the LAN port of STB.
Insert the SIM card which is paired to your STB.
Plug in the power supply of the STB and turn on your TV.
Please follow the settings and configurations shown in your TV and Finish. Enjoy watching!