FamCam

What is a FamCam?

Fam Cam is a home monitoring system that can help you watch over your family & home from wherever you are. Access real-time video feeds from your smartphones, tablets, or computers and talk to your loved ones through the device.

What are the available PLDT Home Fam Cam units or models?

You may choose between our PLDT Home Fam Cam variants – Basic Fam Cam and Advanced Fam Cam.

Basic Fam Cam is Wi-Fi enabled, has a built-in mic, motion & sound detection, & is Mobile App supported.

The Advanced Fam Cam has all the features of the Basic Fam Cam plus other features like a speaker allowing you to communicate with you children if you aren’t home. It also has a pan, tilt, and zoom function and a built-in SD card slot to store video feeds. Now that is peace of mind for your home anywhere you are!

How much is a PLDT Home FamCam?

Getting a FamCam is very affordable. For as low as P99 per month, you can avail of the Basic Fam Cam! The monthly fees of both Fam Cam variants will be billed on top of your existing PLDT Home subscription for 36 months. For more information visit our online store via https://pldthome.com/famcam

How can I avail of PLDT Home FamCam?

Apply online now and you will receive a confirmation of your order via email and SMS and then, our online sales processing team will handle your application within 24-48 hours. Your application is subject to account validation and existing credit policies.

Apply today, visit our online shop via https://pldthome.com/famcam

Can I buy just the FamCam without an Internet Service?

You can only get the FamCam with a PLDT broadband service. This is available for new and existing customers. For best results, we highly recommend for you to be subscribed to a plan with at least 3 Mbps. Choose the right plan for you and get your Home a Fam Cam to give you peace of mind!

How do I get my FamCam to work?

First, you need to configure your Fam Cam through your PC and the installation CD that came with the package. Here is a step-by-step guide to set-up your Fam Cam

How can I access my Fam Cam via Android or iOS phones?

You can download the myD-Link App from Google Play or Apple Store. Run the app, login using your myD-Link Account. Select camera and view live video stream.

What is myD-Link Service?

myD-link Cloud Services allows you to effortlessly access, view, and control your Fam Cam. You need to have a myD-Link account to be able to view your Fam Cam anytime, anywhere.

Why do I need myD-Link account?

Your myD-link account will allow you to monitor and control the activities of your Fam Cam.

Can I record live stream on my Fam Cam?

The basic Fam Cam does not have on-board storage.

The Advanced Fam Cam can record and view videos remotely using the my-Link App or via website. The device has an on-board micro-SD card slot which can accommodate up to 32Gb micro-SD cards.

Why is my camera's live video delayed?

If you are running other bandwidth-heavy tasks, such as downloads, peer-to-peer applications, or audio/video streaming, this may cause the camera video feed to be delayed. To improve the quality of the video feed, close or stop any bandwidth-heavy applications when viewing your camera's Live Video or upgrade to a more powerful Home Broadband Connection!

My FamCam does not seem to work, who do I contact?

Call our PLDT Hotline 171 and one of our customer care officers will be glad to assist you further.

My Fam Cam’s Live Video is delayed. What should I do?

If you are running other bandwidth-heavy tasks, such as downloads, peer-to-peer applications, or audio/video streaming, this may cause the camera video feed to be delayed. To improve the quality of the video feed, close or stop any bandwidth-heavy applications when viewing your Fam Cam’s Live Video.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further.

How do I set up my Fam Cam?

To set up your FamCam, follow these simple steps:

  1. Download the "mydLink" application from Google Play Store or Apple App Store.
  2. Log in to your myD-Link account or create a new one.
  3. Add a device. Use QR Code if device has one otherwise select No.
  4. Select the camera model.
  5. Plug in the power adapter to your power outlet.
  6. Wait for the LED to flash Orange
  7. Make sure your bluetooth on the smartphone is enabled.
  8. Choose the same Wi-Fi network as the smartphone.
  9. Wait until binding of camera finish.
  10. Once successful, the LED will turn solid GREEN. The camera is now added to the mydlink account and ready for viewing.

Create a myD-Link Account by providing the following:

  1. Input your First Name and Last Name
  2. Valid email address
  3. Nominate a password
  4. Accept the Terms and Privacy Policy.
  5. Please go to mydlink app to view and manage your camera. Set up is complete!

Learn more
 

PLDT FAM CAM | How to Set Up your PLDT FAM CAM

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