Fibr

What are the all-new Fibr plans?

We are enhancing the speed of our PLDT Home Fibr plans to align with your need for a faster internet connection for your online activities.

I am an existing PLDT Fibr customer, will my speed be adjusted?

Yes. The speed adjustment will be applied to all PLDT Home Fibr customers whose lines are capable of the new plan speed.

Existing customers on these new Fibr plans will get the following enhanced speeds:

CURRENT PLAN PREVIOUS SPEED ENHANCED SPEED
Fibr Unli Plan 1699 Up to 35 Mbps Up to 50 Mbps
Fibr Unli Plan 2099 Up to 50 Mbps Up to 100 Mbps
Fibr Unli Plan 2699 Up to 100 Mbps Up to 300 Mbps
Fibr Unli Plan 3799 Up to 200 Mbps Up to 600 Mbps
     
Fibr Plus Plan 2399 Up to 50 Mbps Up to 100 Mbps
Fibr Plus Plan 2999 Up to 100 Mbps Up to 300 Mbps
Fibr Plus Plan 4099 Up to 200 Mbps Up to 600 Mbps

 

Existing customers on these old Fibr plans will get the following enhanced speeds:

Current Plan Previous Speed Enhanced Speed
Fibr Unli Plan 1899 Up to 35 Mbps Up to 75 Mbps
Fibr Unli Plan 2899 Up to 100 Mbps Up to 400 Mbps
Fibr Unli Plan 5799 Up to 600 Mbps Up to 800 Mbps
     
Fibr Plus Plan 3499 Up to 150 Mbps Up to 500 Mbps
Fibr Plus Plan 6099 Up to 600 Mbps Up to 800 Mbps
     
Google WiFi Plan 2299 Up to 50 Mbps Up to 100 Mbps
Google WiFi Plan 3299 Up to 100 Mbps Up to 300 Mbps
     
Fibr TV Plus Plan 2499 Up to 50 Mbps Up to 100 Mbps
Fibr TV Plus Plan 3099 Up to 100 Mbps Up to 300 Mbps
     
Whole Home WiFi Plan 2099 Up to 50 Mbps Up to 100 Mbps
Whole Home WiFi Plan 3099 Up to 100 Mbps Up to 300 Mbps

I am an existing PLDT DSL customer, will I be able to enjoy the all-new Fibr plan speed?

If you are an existing DSL plan customer, we can check if there are available Fibr facilities in your area and facilitate your request for facility upgrade so you can enjoy the all-new Fibr plan speed.

Do I need to pay anything before I receive the speed adjustment?

No. You will enjoy the enhanced speed at no additional cost.

Will there be changes in my contract period?

No. Your service contract/lock-in period will not refresh with this speed adjustment.

Will I enjoy the speed permanently?

Yes, you will enjoy the enhanced speed aligned with the all-new Fibr plan offers permanently. For more information on our all-new Fibr plan speeds, please visit pldthome.com/fibr.

I recently upgraded my plan/facility and currently enjoying a speedboost higher than the all-new speed, will I still be able to enjoy my speedboost?

Yes. As promised, you can continue to enjoy your speedboost until December 31, 2021.

I want to downgrade my existing Fibr plan, will there be a fee?

Downgrade fee is waived for customers who are already out of contract. If you wish to downgrade your plan, you may send us a DM on Twitter @PLDT_Cares or call 171.

When will I enjoy the all-new Fibr speed?

We are currently updating the speeds of our existing Fibr customers to enjoy the all-new Fibr plan speeds. We will notify you as soon as your speed is already upgraded.

I’m planning to apply for a new PLDT Home Fibr plan, will I be able to enjoy the all-new Fibr plan speeds?

Yes. For more information on our all-new Fibr plans, please visit pldthome.com/fibr.

Where can I get help if I have other concerns?

You may reach out to us by sending us a message on our PLDT Home FB Messenger or Twitter @PLDT_Cares, or call our hotline 171.

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