We are enhancing the speed of our PLDT Home Fibr plans to align with your need for a faster internet connection for your online activities.
Yes. The speed adjustment will be applied to all PLDT Home Fibr customers whose lines are capable of the new plan speed.
Existing customers on these new Fibr plans will get the following enhanced speeds:
Existing customers on these old Fibr plans will get the following enhanced speeds:
If you are an existing DSL plan customer, we can check if there are available Fibr facilities in your area and facilitate your request for facility upgrade so you can enjoy the all-new Fibr plan speed.
No. You will enjoy the enhanced speed at no additional cost.
No. Your service contract/lock-in period will not refresh with this speed adjustment.
Yes, you will enjoy the enhanced speed aligned with the all-new Fibr plan offers permanently. For more information on our all-new Fibr plan speeds, please visit pldthome.com/fibr.
Yes. As promised, you can continue to enjoy your speedboost until December 31, 2021.
Downgrade fee is waived for customers who are already out of contract. If you wish to downgrade your plan, you may send us a DM on Twitter @PLDT_Cares or call 171.
We are currently updating the speeds of our existing Fibr customers to enjoy the all-new Fibr plan speeds. We will notify you as soon as your speed is already upgraded.
Yes. For more information on our all-new Fibr plans, please visit pldthome.com/fibr.
You may reach out to us by sending us a message on our PLDT Home FB Messenger or Twitter @PLDT_Cares, or call our hotline 171.
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