What is the new PLDT Home WiFi and what is the difference vs Smart Bro Home WiFi?
PLDT Home WiFi is the brand powered by Smart’s wireless network that offers internet service for the family at home.
Just like Smart Bro Home WiFi, PLDT Home WiFi connects to Smart’s LTE Advanced network.
What is the difference between LTE and LTE Advanced?
LTE Advanced is up to 2x faster than a regular LTE device.
How can I enjoy the best LTE Advanced service?
It is recommended to place the modem near the window to get the best signal.
What are the load options I can avail?
You may choose from any of the PLDT Home WiFi or Smart Bro Home WiFi loads depending on your preference, usage and budget:
Unlifam for unlimited data for 30 days at P1,299
- FamLoad All Access for open access data plus 1GB/day and 1GB daily for live streaming of Eat Bulaga for 3, 7 or 30 days
- FamLoad All Access+ for open access data plus 2GB/day and 1GB daily for live streaming of Eat Bulaga for 7 or 30 days
Visit https://pldthome.com/famload-2024 for details.
How can I top up?
You may top-up from any of the following channels: Smart app, e-wallet providers such as Maya, other e-commerce platforms, digital platforms of banks, PLDT and Smart stores, self-load machines, convenience stores, sari-sari stores and Smart retailers, telco tiangge, remittance centers, pawnshops, malls, transport kiosks, supermarkets and groceries.
How can I activate the service?
You must first register your SIM in order to activate the service by visiting smart.com.ph/simreg.
Republic Act 11934 mandates all SIM users, both existing and new, to register their SIMs.
Get the PLDT Home WiFi number from the sticker at the back or bottom of the modem.
You can get the One-Time Passcode (OTP) from the device dashboard while connected to PLDT Home WiFi by visiting https://192.168.1.1 and may view instructions from pldthome.com/homewifi/viewbroadbandsms
How should I register my PLDT Home WiFi SIM?
You may visit smart.com.ph/simreg to register your PLDT Home WiFi SIM. Get the PLDT Home WiFi number from the bottom or back of the device.
How can I manage my PLDT Home WiFi account?
You may download the Smart App to view account details, load balance, earn points and rewards and avail of the latest promos.
How can I have my PLDT Home WiFi device checked for repair?
You may call 171 for assistance. Should there be further concerns, you may bring to the nearest PLDT or Smart store for checking if within 7 days since purchase.
If beyond 7 days, visit the nearest service center below.
Evoluzn FX-ID7
Greenpacket D2K-FT50
Boosteven R221s
Huawei H151-370