You can conveniently reset or reboot your Deco Whole-Home Wi-Fi System physically or through the Deco app:

1. Reset a Deco unit:
   - Tap a Deco unit that you want to reset on the Dashboard in the Deco app, and then tap the button in the top right corner. Click Remove to reset the Deco unit. Alternatively, you can press the Reset button on the bottom of the Deco unit to reset it.
2. Reboot your Deco unit:
   -Tap a Deco unit that you want to reset on the Dashboard in the Deco app, and then tap the button in the top right corner. Click Reboot to reboot the Deco unit. Alternatively, you can unplug the Deco unit and then plug it in

Follow these simple steps to troubleshoot your Whole Home Wi-Fi:

1. Disable and re-enable Bluetooth on the mobile phone.
2. Force to close the Deco app (do not let it run in the background), and then launch it again.
3. Use another Deco unit as the main Deco; use a different phone if possible.

Follow these simple steps to troubleshoot your Whole Home Wi-Fi:

1. Connect a computer to your modem and check internet status. If computer has no internet connection, proceed with troubleshooting no internet connection.
2. If computer has internet access, unplug computer and plug Deco to the same Ethernet port on the modem, then set up again.
3. Use another Deco unit as the main Deco and connect it to the modem, repeat step 2. If problem persists, connect main Deco to modem, then configure Deco again. Once setup is finished, try connecting to the internet.

Follow these simple steps to troubleshoot your Whole Home Wi-Fi:

1. Find a closer location. Long distance or obstacles between Deco units might result in weak and unstable communication. Try relocating the additional Deco unit closer to the primary one.
2. Restart your Deco unit. Try unplugging the power cable of the Deco unit and then plugging it again after a moment.
3. If you have a Deco Plus, try plugging it into another wall outlet.
4. Delete and add again. Removing the Deco unit from your Deco network and then adding back again may resolve the issue.

Follow these simple steps to troubleshoot your PLDT Home WiFi Prepaid:

1. Plug your modem’s power adapter to modem’s power port and the other end to a power source. Power LED should light up.
2. Wait for 2 minutes to complete boot-up process and check if Network connection is established. LED indicator varies per device.
3. Connect to your PLDT Home WiFi Network (SSID). If you cannot connect to your PLDT Home WiFi Network (SSID), do these:
• Try connecting to your PLDT Home WiFi unit by using a LAN/Ethernet cable
• Do a device factory reset then re-connect
4. Check if you can do web browsing or video streaming. If you cannot browse or stream, do these:
• Check if you have available famloads package, you may access your dashboard by accessing pldthome.com/homewifiload on your web browser or thru the PLDT Smart App.
• Do a device factory reset, re-connect and re-try browsing/video streaming
5. If none of the above step works, the unit may already be defective

If this did not resolve your issue, you can call Smart Hotline at *888 or send a message through the official Smart Social Media Accounts via Facebook or Twitter.

You may refer to below LED indicators to check if you are getting a successful network connection:

• Signal LED indicator should be BLUE (4G signal) or GREEN (3G signal)
• Network mode indicator should be BLUE and Signal LED should be GREEN
• SIM and Signal LED indicators should be GREEN
• SIM, LTE 1, LTE 2, LTE 3 and LTE 4 LED indicators should be GREEN
• Internet and Signal LED indicators should be BLUE (4G signal) or GREEN (3G signal)
• Network Mode Indicator should be WHITE and Signal LED indicator should be GREEN

• For Evoluzn FX-ID3: Press the RESET(RST) button located at the top of the ON/OFF for more than 5 seconds.
• For Boosteven R051: Press the reset button located at the back of the unit for 8 secs then release.
• For Greenpacket DH-725: Press the reset button located at the back of the unit using a PIN for 10 secs then release.
• For Greenpacket D2K-FT10: Press the reset button located at the back of the unit using a PIN for 10 secs then release.
• For Evoluzn FX-ID5: Press the reset button located at the back of the unit for 6 secs then release.
• For Boosteven R281: Press the reset button located at the back of the unit using a PIN for 8 secs then release.

Follow these simple steps if you are having issues accesing your modem dashboard:

1. Log-on to your Home WiFi network, open a browser and type in http://192.169.1.1 or White modem – https://www.pldthomewifisettings.net / Black modem – http://pldthomewifisettings.net to access your modem's dashboard.
2. If you get a log-in error, perform factory reset on your modem.
3. Perform a factory reset by pressing the reset button on the right side of your modem for at least 5 seconds.

If this did not resolve your issue, you can call Smart Hotline at *888 or send a message through the official Smart Social Media Accounts via Facebook or Twitter.

If your device cannot detect the SIM, try performing a hard reset by pressing the reset button on the right side of your modem for at least 5 seconds.

If this did not resolve your issue, you can call Smart Hotline at *888 or send a message through the official Smart Social Media Accounts via Facebook or Twitter.

Follow these simple steps if you're experiencing no signal or slow connection:

1. Check the quality of the signal that your modem is receiving by looking at the modem's signal indicators found at the front of the modem:
2. To ensure better signal, place your modem near a window. You will know that the modem is getting a better signal when the signal indicator turns green or blue.
3. Perform a factory reset by pressing the reset button on the right side of your modem for at least 5 seconds.

If this did not resolve your issue, you can call Smart Hotline at *888 or send a message through the official Smart Social Media Accounts via Facebook or Twitter.

Follow these simple steps to troubleshoot your PLDT Home WiFi Prepaid:

1. Log-on to your Home WiFi network, open a browser and type in http://192.169.1.1 or White modem – https://www.pldthomewifisettings.net / Black modem – http://pldthomewifisettings.net to access your modem's dashboard.
2. Once you’re logged in, you will get a prompt to change your modem dashboard’s password.
3. After changing your dashboard’s password, change your Home WiFi’s network name and password. In order to do this, go to the Settings tab and click on WiFi Settings.
4. If you're still unable to do change network name and password, perform factory reset on your modem.
5. Perform a factory reset by pressing the reset button on the right side of your modem for at least 5 seconds.

If this did not resolve your issue, you can call Smart Hotline at *888 or send a message through the official Smart Social Media Accounts via Facebook or Twitter.

If you're having trouble with your Cignal services, click here for Cignal troubleshooting guidelines

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

If the remote control doesn't work, try out these tips:

1. Check if the set-top box (STB) Remote Control has any light indicators. If none, try replacing the batteries.
2. Check the STB light indicators:
   - Green and red LED light are shown when STB is on standby
   - Green LED light is shown on when you’re using your STB
3. Try using the Remote Control near the STB (approximately 2 meters from the STB)
4. If multiple STB, try using other device's remote to isolate trouble.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

First, check that you are logged in to the App Store or Google Play. Make sure that you have enough space on your device. You might also want to check if you are using a supported device and operating system.

Make sure your device is connected to the Internet. You can close and reopen the app, reboot your device, or delete and reinstall the iflix app.

Troubleshoot your Netflix through its comprehensive customer support references. Click here for your Netflix concern.

You may need to validate your account. Read more about this issue from the Netflix Support page visit here

Follow these simple troubleshooting steps if Fox+ video is not loading:

1. Make sure your device is connected to the internet with excellent connection.
2. Close and reopen the app.
3. Reboot your device
4. Check if your subscription is still active.

Follow these simple troubleshooting steps if Fox+ audio is not audible.

1. Make sure the audio on your device is not on mute.
2. Make sure the audio on your player is not on .
3. Close and reopen the app.
4. Make sure your device is connected to the internet with excellent connection.
5. Reboot your device
6. Delete and reinstall the FOX+ app.

Follow these simple troubleshooting steps if there is no video in the show:

1. Make sure your device is connected to the internet with excellent connection.
2. Close and reopen the app
3. Reboot your device
4. Delete and reinstall the FOX+ app

If your iWant TV video isn't playing, you can try out these tips:

1. Try o play another show or movie and check if you'll experience he same issue.
2. Got to your Smar TV Home menu, re-launch the app, then re-try selecting a video.
3. If it’s still not playing a video content, perform clear cache.
4. If the video is still unable to play, restart your modem.
5. Also restart the Smart TV by turning it OFF then ON.
6. Re-launch iWant. Re-try playing the video.
7. If above troubleshooting steps did not solve the problem, try to un-install then re-install the iWant app.

Follow these troubleshooting steps for your iPhone:

• Make sure that you are up to date with your account and you have no outstanding balance. Check the status of your account through your myHome Account.
• Check that you have full signal where you are using the service and that the SIM is properly inserted.
• Turn your mobile device off and remove the SIM, then reinsert and turn it on again.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

If you can't connect to the internet using your mobile phone, follow this troubleshooting checklist:

Signal Troubleshooting

• If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.
• For faster connectivity, try shifting location if the signal you are acquiring is 2G

Device Troubleshooting

• Make sure your handset is internet-capable and mobile data feature is turned ON. For LTE data connectivity, make sure that LTE feature is turned ON.
• Clear your internet browsers cache and browsing history.
• Go to Network Mode setting and lock it to 3G/WCDMA/HSPA/HSPA+ or LTE/4G, whichever is applicable.
• Refresh your handset by turning it OFF and then back ON.
• Check if Internet/MMS setting is properly set in the phone setting.
• For 3G data connectivity, lock the devices Network Mode to 3G, if available. If phone network mode is set to Auto, this may cause slow to no connection if phone would shift signal often.
• For LTE data connectivity, ensure LTE feature is turned ON or that Network Mode selected is LTE.

SIM Troubleshooting

• Transfer SIM to other working device to check if SMS will work.
• For LTE data connectivity:
  • For postpaid, SIM cards issued in 2010 and earlier are not LTE-ready yet and will require SIM replacement.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

Follow these troubleshooting steps for your Samsung:

1. Make sure that you are up to date with your account and you have no outstanding balance. Check the status of your account through your myHome Account.
2. Check that you have full signal where you are using the service and that the SIM is properly inserted.
3. Try also turning your mobile device off and remove the SIM, then reinsert and turn it on again.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

If you can't connect to the internet using your mobile phone, follow this troubleshooting checklist:

Signal Troubleshooting

• If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.
• For faster connectivity, try shifting location if the signal you are acquiring is 2G

Device Troubleshooting

• Make sure your handset is internet-capable and mobile data feature is turned ON. For LTE data connectivity, make sure that LTE feature is turned ON.
• Clear your internet browsers cache and browsing history.
• Go to Network Mode setting and lock it to 3G/WCDMA/HSPA/HSPA+ or LTE/4G, whichever is applicable.
• Refresh your handset by turning it OFF and then back ON.
• Check if Internet/MMS setting is properly set in the phone setting.
• For 3G data connectivity, lock the devices Network Mode to 3G, if available. If phone network mode is set to Auto, this may cause slow to no connection if phone would shift signal often.
• For LTE data connectivity, ensure LTE feature is turned ON or that Network Mode selected is LTE.

SIM Troubleshooting

• Transfer SIM to other working device to check if SMS will work.
• For LTE data connectivity:
  • For postpaid, SIM cards issued in 2010 and earlier are not LTE-ready yet and will require SIM replacement.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

Make sure to completely remove any pre-existing remote control application. Then download the application and install it again.

Follow these simple steps to troubleshoot your Telpad:

1. Please make sure that the phone connector is properly inserted in the modular box.
2. Remove any peripheral equipment or extension phones and connect the Telpad phone directly to the modular box.
3. Try a different telephone unit, if possible, to check if it's a line problem.

Follow these simple steps to troubleshoot your Telpad:.

1. Please check if there is a dial tone.
2. If there is none, check your phone cable connection and make sure it is properly connected.
3. Look at your screen and make sure that the dialer is set to Line 1 otherwise, touch the Line 1 button.
4. Make sure that the screen is showing the message Telpad is on the dock.

Follow these simple steps to troubleshoot your Telpad:.

1. Please press the tablet's power key and check whether the Telpad logo appears on startup.
2. If the Android tablet doesn't launch, connect the tablet to the power supply through the phone set.

Follow these simple steps to troubleshoot your Telpad:

1. Check if the coiled cable is properly connected.
2. Unplug and re-plug the coiled cable to eliminate the possibility of a loose connection.
3. Try a different telephone unit, if possible, to check if it's a line problem.

Follow these simple steps to troubleshoot your Telpad:

1. Check if there is a dial tone. If there is none check your RJ11 connection and make sure it is properly connected.
2. Look at your screen and make sure that the Dialler is set to Line 1; otherwise, touch the Line 1 button. Make sure that the screen shows the message “Telpad is on the dock”.

Follow these simple steps to troubleshoot your Telpad:

1. Please check if the Micro SD card is inserted properly. Try to unplug and re-plug the Micro SD Card.
2. Try another working Micro SD Card
3. You may also restart the Telpad if steps 1 & 2 did not work.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

Please make sure that the gold terminal at the back of the watch are properly connected to the gold contact terminal of the charger.

Make sure that the Smart Watch is connected via Bluetooth and within the range of the Android device that you want to connect to. A maximum distance of 10 meters (33 feet) with no solid objects in between is recommended.

You can try changing the screen brightness setting and lower it down. Try also disabling the vibrate mode if possible.

To use this feature, please download Google Camera application from Play Store Market using your smartphone.

To use this feature, please download the Voice Search application from Play Store Market using your smartphone.

This is because upon connecting the watch to your smartphone the watch will disable the microphone and earpiece of the smartphone automatically. The watch now will activate its built in microphone and earpiece so you can use it.

Ensure that the SIM card of your Smart Watch is inserted properly. Check the signal reception as you maybe in a location with low signal.

First check and clean the charging port. Make sure charging port is not corroded and/or covered with dirt. You may also check for any damages in the charger cord.

Follow this simple checklist to troubleshoot the dial tone of your telephone service:

1. Make sure that you are up to date with your account and have no outstanding balance.
2. Ensure that both ends of the RJ11 (telephone wire) is connected to the handset’s line slot, and to the splitter’s phone slot. It should not be loose or damaged.
3. Check if there is a problem with the splitter by directly plugging the RJ11 (telephone wire) to the connecting block or conduit wire.
4. Try to use or install another telephone set to test if the dial tone is working.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

Follow these simple steps to troubleshoot your cordless phone:

1. Check if the telephone line cord (RJ11) is connected directly and properly to the Base unit.
2. Check if the Base unit has power.
3. Check the Ring Volume Setting. This should not be at the “OFF” position.
4. Check for Dial Tone.
5. Check if you have a good connection with the Base unit.

Follow these simple steps to troubleshoot your cordless phone:

1. Check if the telephone line cord (RJ11) is connected directly and properly to the Base unit.
2. Check the RJ11 for corrosion.
3. Check the handset keypad for moisture that may have caused a short circuit.
4. Check the handset keypad for any button that is stuck in the “PRESSED” position.
5. If connected via modem-phone splitter, answering machine, fax machine or PABX, disconnect from this and connect the unit directly to the main line.
6. Check if you have a good connection with the Base unit

Follow these simple steps to troubleshoot your cordless phone:

1. Replace batteries with new ones.
2. Reset the Handset Unit.

A dual-band modem is one that broadcasts both 2.4 GHz and 5GHz WiFi bands.

The difference between the 2.4GHz and 5GHz connection are speed and range. The 2.4GHz works best for larger homes that require greater coverage area. The 5GHZ has a higher transfer speed and works best if the connected device is placed near your modem.

The recommended distance for 2.4 GHz is up to 150 feet indoors. For 5 GHz, it’s up to 50 feet indoors.

If you have a device that does not move around and is located near your modem, we recommend you connect to 5GHz. If you have a device that moves around your home a lot such as cellphone or laptop, we recommend you set this device up to 2.4GHz band.

No, but both SSID names of 2.4 GHz and 5 GHZ bands will be displayed in your device’s WiFi list. You may choose to connect to 2.4 GHz or 5 GHZ.

• Zyxel VMG3926-B10B
• Baudtec RN104R4GC-A5
• Unit Power RN104R4GC-2T2R-A5b
• Prolink PRS1841U-V2
• Fiberhome HG180U2
• ZTE H188A
• Fiberhome HG6245D
• Huawei HG8145V5

Yes. You may reach us through our official Customer Care channels below to request:

• PLDT Home Facebook Messenger
• Twitter @PLDT_Cares
• myPLDT Smart app
• my.pldthome.com
• Customer Service Hotline 171