What is PLDT's Call Waiting feature

What is the Call Waiting feature?

With the Call Waiting feature of PLDT, you can receive another incoming call even while you are engaged on the line. While engaged on the line, you will be alerted to an incoming call by a series of "beep" tones.

How can I activate the Call Waiting feature?

Customer should have no other pending service request and account is not under treatment.

To request for activation, log in to myPLDT Smart app from Google Play or Apple App store and choose "Help Ticket" and then "Aftersales" and under "Category" select "Feature Activation" and fill out the form.

How long should I wait before my Call Waiting feature is activated?

Processing and activation time is within 24 to 48 hours upon issuance of service order.

Is there a fee for Call Waiting feature activation?

Yes, there is a onetime service charge of P50 billed to your account to activate the feature and a Monthly Service Fee of P59.

How to use the Call Waiting feature?

To answer another call, press the Plunger, wait for a dial tone, and press 1
To switch between calls, press the Plunger, wait for a dial tone, and press 2
To drop any incoming calls, press the Plunger, wait for a dial tone, and press 0
*For corded telephones, press the plunger for half a second

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