To request for downgrade, send us a message through PLDT Home Messenger or @PLDT_Cares on Twitter. You will be required to submit 1 government-issued valid ID if you are the customer on record, or letter of authorization and 1 valid ID each of both parties if thru representative.
Upgrade to new Fibr plan is free.
Your downgrade request will be processed within 24- 48 hours upon service order issuance
No. Your lock-in will be refreshed after the completion of downgrade.
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