Installs and Aftersales

I want to downgrade my Fibr plan.

To request for downgrade, send us a message through PLDT Home Messenger or @PLDT_Cares on Twitter. You will be required to submit 1 government-issued valid ID if you are the customer on record, or letter of authorization and 1 valid ID each of both parties if thru representative.

Is there a fee for downgrade of plan?

Upgrade to new Fibr plan is free.

How long is the processing time for downgrade?

Your downgrade request will be processed within 24- 48 hours upon service order issuance

Is my contract to my existing plan continue after the downgrade?

No. Your lock-in will be refreshed after the completion of downgrade.

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