To request for downgrade, send us a message through @PLDT_Cares on X (formerly Twitter). You will be required to submit 1 government-issued valid ID if you are the customer on record, or letter of authorization and 1 valid ID each of both parties if thru representative.
For customers outside their lock in periods, downgrade to a different Fiber plan is free.
For customers within their lock in periods, a pre-termination fee of 3x your monthly service fee and a downgrade fee of P500 will need to be paid. (ex.: P1,699 x 3 = P5,097 + P500 = Total fees of P5,597)
If you are downgrading your existing Cignal plan, you will need to pay a one time fee of P1,500 or P500/month for 3 months.
Your downgrade request will be processed within 24 - 48 hours upon service order issuance
No. Your lock-in period will be refreshed to 24 months after the completion of your downgrade request.
Suggested Topics
Suggest improvements so we can serve you better.
Type the code from the image
What PLDT Home plan should you get
How to fix slow websites and apps
How to troubleshoot your internet
What is Whole Home Wifi System
How to fix your dial tone
How to troubleshoot your PLDT Home Modem
Your PLDT Home Account is now at your fingertips.