Installs and Aftersales

I want to upgrade my Fibr plan.

To upgrade your Fibr plan, please click, pldthome.com/fibr-upgrade.

I have an existing Fibr plan and wants to upgrade, is there a fee for upgrade?

Upgrade to new Fibr plan is free.

I want to upgrade my DSL plans?

To upgrade your DSL plan, please click, pldthome.com/fibr-upgrade.

I have an existing DSL plans and wants to upgrade, is there a fee for upgrade?

Upgrade of DSL plan is free.

How long is the processing for upgrade of plans?

Processing time of upgrade is within 48 hours upon issuance of service order.

What are the requirements for upgrade of Fibr plan?

The customer-on-record should request for the upgrade. You may be required to submit a copy of 1 government-issued valid ID and signed Subscription Certificate, or an authorization letter, 1 valid ID of both parties and a signed Subscription Certificate if thru representative.  

You may request for the upgrade by visiting, pldthome.com/fibr-upgrade.

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