Installs and Aftersales

How do I upgrade my Fiber plan.

To upgrade your Fiber plan, please click, pldthome.com/fibr-upgrade.

I have an existing Fiber plan and want to upgrade, is there a fee for upgrade?

Upgrade to new Fiber plan is free.

How do I upgrade my DSL plans?

To upgrade your DSL plan, please click, pldthome.com/fibr-upgrade.

I have an existing DSL plan and I want to upgrade, is there a fee for upgrade?

Upgrade of DSL plan is free.

How long is the processing for upgrade of plans?

Processing time of upgrade is within 48 hours upon issuance of service order.

What are the requirements for upgrade of Fiber plan?

The customer-on-record should request for the upgrade. You may be required to submit a copy of 1 government-issued valid ID and signed Subscription Certificate, or an authorization letter, 1 valid ID of both parties and a signed Subscription Certificate if thru representative.  

You may request for the upgrade by visiting, pldthome.com/fibr-upgrade.

What are the requirements for upgrade of DSL to Fiber plan?

The customer-on-record should request for the upgrade. You may be required to submit a copy of 1 government-issued valid ID and signed Subscription Certificate, or an authorization letter, 1 valid ID of both parties and a signed Subscription Certificate if thru representative.  

You may request for the upgrade by visiting, pldthome.com/fibr-upgrade. Your upgrade request will be evaluated based on the available facilities in your area.

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