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What is the PLDTTRACK SMS help channel

PLDT TRACK SMS channel is a customer help channel where you can check the status of your repair ticket and if your account is part of service interruption.

How can I use the PLDTTRACK SMS help channel?

You may text TRACK(space)area code + your telephone number (Ex. TRACK 0285185301) and send to 8171 for Smart and TNT for free, or 0970 0000 171 for other networks (standard rate may apply).

Is the PLDTTRACK SMS help channel available to all networks?

PLDTTRACK SMS help channel is open to all networks and free for Smart, TNT, Globe and TM customers.

What are the transactions I can do with the PLDTTRACK SMS help channel?

You may use the channel in checking the status of your repair ticket and know if your account is part of a service interruption.

Where else can I check the status of my ticket?

You can also send us a message on PLDT Cares Messenger and choose "Follow-up" from the Main Menu.

Can I also use the PLDTTRACK SMS help channel to check status of my upgrade/add-on?

The PLDTTRACK SMS help channel will provide you the status of your repair ticket or inform you if your account is part of a service interruption.

For more detailed step-by-step
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How to troubleshoot your PLDT Home Modem

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