Roku TVolution

What is Roku Powered™ TVolution?

The Roku Powered™ TVolution is a device that will bring your family's TV viewing to a whole new level! With just the click of a button, you can switch from watching HD TV channels from Cignal, Hollywood TV shows and movies from iFlix, critically-acclaimed TV series and films from Netflix, over a billion videos on YouTube, and over 100 free streaming channels. You can change the way you and your family enjoy entertainment together.

Will Roku Powered™ TVolution work on any TV?

Yes, as long as your TV is HDMI-ready.

Will Roku Powered™ TVolution run if there is no Internet?

Roku Powered™ TVolution will not run without internet connection. The minimum broadband speed required for HD content is 3 Mbps.

If my internet gets interrupted due to missed payment, will I still be able to use my Roku Powered™ TVolution?

No you can’t. You need to access the internet to enjoy your Roku ™ TVolution. To avoid missing out on your favorite shows, ensure payment has been made on or before you billing due date.

What can I do with my Roku Powered™ TVolution if the image is not displayed properly and I am seeing color distortion or color bars?

Before you call and talk to our hotline, follow these simple troubleshooting steps:

  1. Make sure the Roku Powered™ TVolution is securely connected to the HDMI port on your TV.
  2. Then go to Settings, Screen resize setting to change the parameters.
  3. If the problem persists, the HDMI cable may be damaged. Please replace the HDMI cable.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

What can I do with my Roku Powered™ TVolution if the image is displaying properly but there is no sound?

If there is no sound, please check that your TV and Roku Powered™ TVolution are not on mute and the volume has not been turned down too low.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

What can I do if I cannot pair my remote control with my Roku Powered™ TVolution?

Troubleshoot your Roku Powered™ TVolution remote, follow these simple steps:

  1. Check that the batteries have sufficient power and are installed correctly.
  2. If the problem persists, the Remote Control may not be compatible with your Roku Powered™ TVolution, make sure to use the one provided by PLDT.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

What can I do if the remote control of my Roku Powered™ TVolution is not responsive?

If your Roku Powered™ TVolution remote is not responsive, please check that the batteries have sufficient power and are installed correctly. You should stay within 8 meters of the Roku Powered™ TVolution unit.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

What can I do if I cannot access the Internet with my Roku Powered™ TVolution?

If your Roku Powered™ TVolution is unable to access the internet, please make sure you have entered the correct password for the wireless network. You may try to disconnect the Roku Powered™ TVolution from the power supply and restart it.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

What can I do if my Roku Powered™ TVolution cannot detect a USB flash drive or microSD card connected to it?

Try reconnecting the USB flash drive or microSD card to your Roku Powered™ TVolution. If the problem persists, disconnect the TVolution unit from the power supply and restart it.

If this did not resolve your issue, please call our Hotline by dialing 171 or online through our Facebook Page and one of our customer care officers will be glad to assist you further. Click here to know more about how to contact us.

How to do I set up my Roku Powered™ Tvolution

Set up your Roku Powered™ TVolution by following these simple steps:

  1. Visit www.pldthome.com to create your myHOME account.
  2. Plug in your ROKU device to 220V power supply.
  3. Connect the HDMI cable from your ROKU Powered™ TVolution to the HDMI slot of your TV.
  4. Go to the menu of your TV and select the correct source to display the Roku Powered™ TVolution's set up wizard.
  5. Select the correct Wi-Fi name and enter the correct password.
  6. Accept the terms and condition; then you will be given the activation code.
  7. From your PC, smartphone or tablet, go to www.pldthome.com/tvolutionactivation to enter the code. You will now be redirected to ROKU Powered™ TVolution's home screen. YOU CAN NOW START WATCHING!

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