Installs and Aftersales

What are the types of transfer of ownership?

There are two types of transfer of ownership:

  • Straight Supersedure - outgoing customer initiates supersedure of service, waives all his rights to the telephone line
  • Supersedure with Clause - incoming customer initiates supersedure of service without the consent of the original customer.

How long is the processing for transfer of ownership?

Processing time is within 48 hours from the time of request.

How can I request for change of ownership?

You may reach out to us through our PLDT Home Messenger or send an email to applications@pldt.com.ph with the following requirements:

For Straight Supersedure

  • Proof of ID : Government Issued ID (from incoming and outgoing customers)
  • Completed and signed Service Request Form (SRF) of incoming customer with consent from outgoing customer
  • Letter of Authorization if request is thru an authorized representative 

For Supersedure with Clause

  • Proof of ID : Government Issued ID (from incoming and outgoing customers)
  • Completed and signed Service Request Form of the incoming customer 
  • Signed and notarized Affidavit Form by the incoming customer 
  • Death Certificate of outgoing customer if already deceased

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