Terms and Conditions

Welcome to myHome, the exclusive portal to the various services offered by the Home Group of the PLDT Group found at (www.pldthome.com/account) (“myHome portal”) owned and operated by Philippine Long Distance Telephone Company (PLDT) as part of the PLDT Home website (“Site”) found at www.pldthome.com. In addition to the Content and the services provided by PLDT through the myHome portal (“Services”), myHome may provide you with various opportunities to submit information, content and participate in various Services.

By using this site and availing of the services offered, you are accepting the practices described in these terms and conditions. If you do not agree to these terms and conditions, please do not use the site and exit immediately. We reserve the right to modify or amend the following terms and conditions from time to time without notice. Your continued use of our site and any affiliate websites following the posting of changes to these terms and conditions will be taken as your acceptance of the amended terms and conditions

  1. Description
    Through myHome, you will be able to access all of your accounts with the Home Group, site services and applications through the use of a single Username and Password. You can log in once and gain access to all systems without being prompted to log in repeatedly. myHome users don’t need to remember multiple passwords to access the different systems or applications available.
  2. Registration, Passwords and Security
    You guarantee that the information you will provide to us through the myHome portal, shall be: (a) true, accurate, current and complete and (b) shall be maintained and promptly updated to keep it true, accurate, current and complete. If you provide any information that is, or we have reasonable grounds to suspect that the information is, untrue, inaccurate, not current or incomplete, we may, without notice, suspend or terminate your access to the Site and refuse any and all current or future use of our Site (or any portion thereof).

    If any portion of our Site requires you to register or open an account, you may also be asked to choose a username and a password. Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. You are responsible for maintaining the confidentiality of the unique username and password combination, and you are fully responsible for all activities that are performed using your username and password combination. You agree to immediately notify myHome of any unauthorized use of your account or any other breach of security. Without limiting any rights which myHome may otherwise have, myHome reserves the right to take any and all action, as it deems necessary or reasonable, to ensure the security of the Sites and your account, including without limitation, terminating your account, changing your password, or requesting additional information to authorize transactions on your account. Notwithstanding the above, myHome may rely on the authority of anyone accessing your account or using your password and

    The security of your personally identifying information is important to us. While there is no such thing as “perfect security” on the Internet, we will take reasonable steps to help ensure the safety of your personally identifying information. However, you understand and agree that such steps do not guarantee that use of the Site is invulnerable to all security breaches, and that myHome makes no warranty, guarantee, or representation that use of any of our Site is protected from viruses, security threats or other vulnerabilities.

    1. Password Reset
      As the account user, you are solely responsible for your password. In case you forget your password, you may reset it by supplying your authorized email address or any of your linked Service Reference Numbers. A password reset instruction shall be sent to your email address. When you visit the unique link to reset your password, you will be asked to enter you new Password and to retype this new Password.
    2. Account Verification.
      You shall have a specified number of hours to verify your account. Verification instructions shall be sent to your email address.
    3. Log-in and using myHome Account
      You shall login using any of your verified username and password combinations.
    4. Security Policy
      To protect you from susceptibility of internet risks while retaining customer information confidentiality, myHome is equipped with the following security mechanisms to safeguard your transactions with us:
    • 128 Bit SSL
      Secured Socket Layer (SSL) is a security protocol specifically created to protect Web-based online transactions. It provides an encrypted link when you communicate with us to ensure that the information submitted between myHome and your end is secure.
    • VeriSign
      On top of SSL, myHome is verified by VeriSign. VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce, communications, and interactions for Web sites. VeriSign is the trusted provider of Internet infrastructure services for the digital world.
      1. Force Majeure.
        Neither myHome nor the PLDT Group shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond its reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including, without limitation, strikes, slowdowns, picketing or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.
      2. Disclaimers
        Your use of this portal and service is at your risk. The information, materials and services provided on or through this site are provided “as is” without any warranties of any kind, including warranties of merchantability, fitness for a particular purpose or noninfringement of intellectual property. While we try to our best to provide the most accurate and up to date information, PLDT does not warrant the accuracy or completeness of the information, materials or services provided on or through this web site. Some information, materials and services provided on or through this web site may be out of date, and PLDT does not make any commitment or assume any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law.
      3. Limitations of Liablity
        myHome does not assume any responsibility for, and will not be liable for, any damages to, or any viruses that may infect your computer, telecommunication equipment or other property caused by or arising from your access to, use of, or browsing this Web site, or your downloading of any information or materials from this Web site. We do not guarantee continuous, uninterrupted or secure access to the Site or Services, and operation of the Site may be interfered with by numerous factors outside of our control. In no event will myHome, or any of the officers, directors, board of trustees, employees, sponsors, shareholders, agents, successors or assigns of the PLDT group, nor any party involved in the creation, production or transmission of this web service, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web service, any web sites linked to this web service, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. You specifically acknowledge that PLDT shall not be liable for user submissions or the defamatory, offensive or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions. In the event of any problem with this web service or any content, you agree that your sole remedy is to cease using this web service.
      4. Indemnity.
        You agree to defend, indemnify and hold myHome and the PLDT Group harmless from any and all liabilities, costs, and expenses, including reasonable attorneys' fees, related to or in connection with: (a) the use of the Site or the Internet or your placement or transmission of any message or information on this Site by you or your authorized users; (b) your violation of any of these Terms and Conditions, including without limitation, your breach of any of the representations and warranties above; (c) your violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (d) your violation of any law, rule or regulation of the Republic of the Philippines or any other country; (e) any claim or damages that arise as a result of any User Submission that you provide to myHome; or (f) any other party's access to and use of the Site with your unique username, password or other appropriate security code.
      5. Release.
        In the event that you have a dispute with one or more other users of the Site, you release myHome and the PLDT Group (and our officers, directors, board of trustees, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
      6. Applicable Laws and Venue
        This Site and the Services made available through it is created and controlled by PLDT in the Republic of the Philippines. The laws of the Philippines will govern these Terms and Conditions (without giving any effect to the principles of conflicts of laws) as such laws are applied to agreements entered and to be performed entirely within the Philippines by its residents. Any action to enforce these Terms and Conditions will be brought exclusively in the Philippine courts in Makati City, and all parties expressly agree to be subject to the jurisdiction of such courts. This Site is controlled and operated by PLDT from its offices within the Philippines. PLDT makes no representation that materials in this Site are appropriate or available for use in other locations, and does not guarantee access to them in territories where any of the contents of this site are illegal or prohibited. If you choose to access this Site and the Service from other locations, you do so on your own volition and are responsible for compliance with any applicable local laws.
      7. General.
        Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the Republic of the Philippines. If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall be enforced. You agree that these Terms and Conditions and all incorporated agreements may be automatically assigned by PLDT in our sole discretion. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These Terms and Conditions set forth the entire understanding and agreement between us with respect to the subject matter hereof. 15 (Limitations of Liability), 16 (Indemnity), and 17 (Release) shall survive any termination or expiration of these Terms and Conditions, your access to the Site or use of the Services.
      8. Entire Agreement.
        These Terms and Conditions are the entire agreement between the user and PLDT and supersede any prior understandings or agreements (written or oral). If you do not agree to these Terms and Conditions, please log-off and do not continue accessing the Site.
      9. Additional Assistance.
        If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us through the email address provided in the Contact Us Page.
      10. Copyright Notice.
        All Web site design, content, graphics, text selections, arrangements and all software are Copyright © 2013, Philippine Long Distance Telephone Company ALL RIGHTS RESERVED.