PLDT HOME TVOLUTION FAQ

It is a small but powerful device that transforms your TV into an Internet TV.

TVolution is available to all PLDT Home Fibr subscribers, to all PLDT Home DSL subscribers who are at Plan 999 or higher, and to all PLDT Home Bro Ultera subscribers.

You can access other websites such as Facebook and YouTube. You can also use it to run apps, such as Spinnr and HOME Player.

TVolution is an Android device that can run most standard Android Apps. A selection of compatible apps is available via PLDT knAPPsack.

TVolution is compatible with any TV that has an HDMI port.

Home DSL and Fibr subscribers can avail of TVolution for only P199/month. Home Bro Ultera subscribers can avail of TVolution for only a one-time fee of P1,700 and P199/month.

The service has a lock-in period of 36 months for Home DSL and Fibr subscribers and 24 months for Home Bro Ultera subscribers. You will own the TVolution unit at the end of this lock-in period.

You may pay a one-time fee of P4,500 to avail of TVolution at any PLDT Sales and Service Center. You no longer have to pay the P199/month if you pay the one-time fee.

TVolution has a full replacement warranty for one year.

TVolution comes pre-loaded with the following Apps:

• News5 – get the latest local news
• KnAppsack – download more apps from PLDT such as EA Games and Spinnr
• Browser – standard Internet browser to surf sites such as Google, Facebook, or YouTube
• Kingsoft Open Office – create and edit documents for office and personal use

1. Attach the HDMI cable to the TVolution HDMI port and the TV HDMI port.
2. Attach the mini-USB cable to the TVolution and the power adapter. Plug the power adapter to a power outlet.
3. Wait until the red light in the USB port turns blue. Your TVolution will boot up once the light turns blue.

1. Insert two AAA batteries into the remote control.
2. Press "OK" and the "Volume Up" button simultaneously until the check appears on the screen. Once the check appears, your remote is now ready to use.

1. After synching your remote control, a list of available WiFi connections will appear.
2. Choose your WiFi connection and enter the password. You may connect a USB keyboard to the regular USB port to help facilitate typing.
3. Press the "Connect" button.

You can use the Telpad as a remote control by downloading the remote control app. Just follow the instructions at the back of your TVolution box. You may also use an Android or iOS phone for this purpose. Alternatively, you can connect a mouse and keyboard to the USB ports of your TVolution. This is highly recommended for full web surfing and for creating documents.

Make sure your TVolution is properly connected to the power supply and TV. Check that the HDMI port on the TV is working, and that the TV is set to HDMI input. If the problem persists, your TVolution may be in sleep mode or the HDMI cable may be damaged. Either wake up your TVolution by pressing on the remote control, or replace the HDMI cable.

Make sure the TVolution is securely connected to the HDMI port on your TV. Then go to Settings > Screen resize setting to change the parameters. If the problem persists, the HDMI cable may be damaged. Please replace the HDMI cable.

Check that your TV and TVOLUTION are not muted and the volume has not been turned down too low.

Check that the batteries have sufficient power and are installed correctly. If the problem persists, the Remote Control may not be compatible with your TVolution – make sure to use the one provided by PLDT.

Check that the batteries have sufficient power and are installed correctly. Stay within 8 meters of the TVolution.

Use a different control device to go to the TVolution's Settings > Bluetooth, and choose Scan for device. Press and hold “Ok” and “Volume Up” on your Bluetooth remote control simultaneously. Until Connected is displayed under the remote control name, release the buttons on the Bluetooth remote control.

Make sure you completely remove any pre-existing remote control application. Then download the application and install it again.

Make sure you have entered the correct password for the wireless network and your wireless router is working properly and is connected to the Internet. If it is connected to the Internet, disconnect the TVolution from the power supply and restart it.

Go to your TVolution's “General Applications” page.

• Make sure that the TV is not blocking the TVolution.
• Keep your TVolution away from sources of interference, such as microwaves, electromagnetic ovens, and similar devices.
• Place the TVolution near the wireless router.
• Use a device, such as a WiFi repeater, to expand the coverage area.

You need an HDMI to VGA or HDMI to DVI cable.

Your portable hard disk may not have sufficient power. Connect the portable hard disk to the USB Y cable's extended port or use another external power supply.

Reconnect the USB flash drive or microSD card to your TVolution. If the problem persists, disconnect the TVolution from the power supply and restart it.

Go to Settings > All Settings > ADVANCED > User Settings, and select Factory data reset.