Update to 8

This initiative is covered by National Telecommunications Commission (NTC) memorandum order No. 10 – 10 – 2017 dated last October 2017 which instructs telecommunication operators to expand telephone number range from 7-digit to 8-digit format.

NTC assigned a PTE (Public Telephone Entity) identified per telecommunication operator. Number 8 is assigned to PLDT.

NTC assigned a PTE identified for telecommunication operators as an additional prefix in expanding from 7-digits to 8-digits. See table for PTE identifier assignment.

Voice services of Greater Metro Manila subscribers will be affected. These are the direct lines, trunklines, PLDT Landline Plus, Call All, FEX Lines, SIP Trunks, ISDN and Vanity Numbers. Including virtual numbers like short-digit numbers, Toll Free (domestic, international and universal), Premium numbers such as embassy hotline and 1900 service hotline, #MyNumber.

In this memorandum, NTC assigned a PTE identifier per telecommunication operator. The assigned telecommunication operator to PLDT is number 8.

As agreed amongst NTC and telecommunication providers, the migration schedule is set on October 6, 2019 from 12:00 MN to 5:00 AM.

PLDT HOME customers will expect 5 hours (from 12:00 AMMN to 5AM) downtime (no dialtone) during the cut-over.

This window will allow PLDT network to update to the 8-digit number format. Provincial and international callers shall not be able to reach all Greater Metro Manila lines during the activity

For a period of three (3) months after the migration from October 6, 2019 to January 6, 2020, customer who will still incorrectly dial the old 7digit number will hear a special announcement, that the number has been changed to 8-digit already (toll-free). After the special announcement is played, the call will be terminated. The customer needs to re-dial using the new 8-digit number.

All Greater Metro Manila numbers with “02” area code and have 7-digit format will have 8 + existing 7-digit number.

There are some vanity numbers that have 5-digit telephone numbers which will also be changed. All vanity numbers and shortened numbers in Greater Metro Manila will be extended to 8-digits.

For important calls during the migration, customers are encouraged to make use of other available means of communication.

Dial 0 + Area Code (2) + 8 digits landline number

Dial 00 + Country Code (63) + Area Code (2) + 8 digits landline number

Customer who will still dial the 7-digit number 3 months after the migration shall hear this recording: The number you dialed is incorrect. Customer may call 171 to inquire about the correct dialing procedure.

For complaints regarding the 8-digit number expansion, customers are advised to go directly to NTC, since the 8-digit number expansion is mandated by NTC.

Please lodge your complaint to the National Telecommunications Commission (NTC) as the proper agency which has jurisdiction and can best handle such concern.

Tel. nos.: (02)924.4464 / 926.7722 / 921.3251
Email: commissioner@ntc.gov.ph.  
Website: http://ntc.gov.ph 

You may refer to the NTC Memorandum Order 10-10-2017 (www.ntc.gov.ph/wp-content/uploads/2017/MemoOrders/MO-10-10-2017.pdf ) where it explains that "It is to ensure the efficient use of identifiers and to effect minimal disruption of services in the implementation of exchange codes"

Please direct your inquiry to the National Telecommunications Commission (NTC) as the proper agency which has jurisdiction and can best handle such concern.

Tel. nos.: (02)924.4464 / 926.7722 / 921.3251
Email: commissioner@ntc.gov.ph.  
Website: http://ntc.gov.ph

New install applications activated before the migration period shall still have the 7-digit number. Existing new install process applies. Update to 8-digit number shall happen after the migration period.

Change of telephone number processed before the migration period shall still have the 7-digit number. Existing process applies. Update to 8-digit number shall happen after the migration period.

No. The 8-digit number blocks shall only become available after the migration.

Customers with activated call forwarding feature should update the configuration format using the new 8-digit landline number. Calls forwarded to the old 7-digit number shall hear the special announcement saying that the number has been changed to 8-digit already (toll-free). After the special announcement is played, the call will be terminated.

Starting October 6, 2019, customers should input the new 8-digit number on all payment channels that require telephone number information. If the old 7-digit number is inputted, an error shall be encountered and payment will not be accepted.