A dual-band modem is one that broadcasts both 2.4 GHz and 5GHz WiFi bands.

The difference between the 2.4GHz and 5GHz connection are speed and range. The 2.4GHz works best for larger homes that require greater coverage area. The 5GHZ has a higher transfer speed and works best if the connected device is placed near your modem.

The recommended distance for 2.4 GHz is up to 150 feet indoors. For 5 GHz, it’s up to 50 feet indoors.

If you have a device that does not move around and is located near your modem, we recommend you connect to 5GHz. If you have a device that moves around your home a lot such as cellphone or laptop, we recommend you set this device up to 2.4GHz band.

No, but both SSID names of 2.4 GHz and 5 GHZ bands will be displayed in your device’s WiFi list. You may choose to connect to 2.4 GHz or 5 GHZ.

Both 2.4 GHz and 5GHz bands will be displayed in your device's WiFi list. You just need to connect your device to the Wifi Network you preferred.

Yes. You may reach us through our official Customer Care channels below to request:
PLDT Cares Messenger
myPLDT Smart app
Customer Service Hotline 171